Yes, I believe I can help you. Hopefully these previous admin person did not go nuts with the security thing. But I can help you either way. The least painful method. Approach the copier and view the operator control panel as we are going to go into service mode and delete the admin password. I am about to describe a "fluid 3 step keystroke " function which will put you into service mode. Before we start , locate the "ADDITIONAL FUNCTIONS" button located between the LCD screen and the 9 key pad. Now, press additional functions, then the numbers 2 and 8 simultaneously, then back to additional functions in a smooth three step flow. The screen will change as you have entered service mode. Depending on the configuration of the device you will have several tabs in your display and copier will be at the top. Press copier. A new display appears with several tabs across the top. Press the function tab. New display again, and now press "clear". New display again. Look for "PWD-CLR". Once found, press it. It will be highlited,and then press the "OK" button in the lower right corner. The ok button will indicate you have touched it by beeping or highlighting or both (depends on the model). Then turn the main power off (the actual switch not the button on the op panel. If you are in doubt unplug the machine. After a few seconds re-energize the copier. If the previous administrator merely used a password then it is now deleted and you are home free. If not, then you will need to enter service mode again.......copier........function.......clear..... and then find MMI . Clearing this field will delete ALL customer inputs(IP address, favorites etc). If it is necessary press MMI and then ok. Usually you wont have to do this. But if you do you can have the fun of re-entering all your old settings as it will go back to factory settings.
on Mar 28, 2013