I just install new CANON Pixma MX870 and got error 5011 message on display... I am able to print from computer, but copy and scan functions did not work. Turning power off and back on reset the alarm, but the error 5011 comes again when trying copy or scan. What the possible cause and solution could be? Thank you in advance...

SOURCE: Canon PIXMA MP830 Error Message: Scanner is not operating correctly.

This problem sucks. It sounds like the scanner has actually gone bad. This can be a couple of things. The actual ccd unit inside the scanner, a position sensor, a motor or a wire harness.

The latter two are fairly unlikely, the first two more likely. Most probable is the CCD unit. I don't think Canon sells it as a separate piece, but it comes inside a replacement scanner assembly. These complete scanner units are expensive. You'll have to check with your local Canon shop to see what they cost.

Posted on Nov 07, 2008

SOURCE: I have a canon Pixma

I found a solution if you get an error code. I just bought a canon mp620 tonight from Best buy. I followed it to the letter as far as putting the ink in. Closed the lid and it made some God awful noise. The code was C000. You need to COMPLETELY push the ink tanks down underneath their respected sticker letters. Goto www.usa.canon.com look under support. Type in your model number and look under FAQ'S. I also had the error 5100 code. It explains with pictures and instructions what to do. Hope it helps anyone with trouble with the error code c000 and 5100

Posted on Dec 28, 2008

SOURCE: canon pixma mx 300 won't send or receive fax

how do u fix the fax to fax and not go on auto redial

Posted on Feb 01, 2009

SOURCE: Canon Pixma MP830 error 5100

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.

Posted on Mar 09, 2009

SOURCE: brother 5460cn won't scan to email,file,ocr,image

Brother Scanner error message.

After much time with Brother Tech support. The solution finally turned out to be as simple as downloading this file to reset the drivers.

http://support.visioneer.com/utilities/twain_reset.exe

Posted on May 13, 2009