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I just install new CANON Pixma MX870 and got error 5011 message on display... I am able to print from computer, but copy and scan functions did not work. Turning power off and back on reset the alarm, but the error 5011 comes again when trying copy or scan. What the possible cause and solution could be? Thank you in advance...

Posted by ivanov_odess on

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Keith W.

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  • 46 Answers

According to this forum post, it sounds like a hardware problem.

It is possible that the scanning mechanism is broken as copy and scanning both require the same technology.

Error Code 5011

Posted on Nov 16, 2017

5 Related Answers


  • 286 Answers

SOURCE: Canon PIXMA MP830 Error Message: Scanner is not operating correctly.

This problem sucks. It sounds like the scanner has actually gone bad. This can be a couple of things. The actual ccd unit inside the scanner, a position sensor, a motor or a wire harness.

The latter two are fairly unlikely, the first two more likely. Most probable is the CCD unit. I don't think Canon sells it as a separate piece, but it comes inside a replacement scanner assembly. These complete scanner units are expensive. You'll have to check with your local Canon shop to see what they cost.

Posted on Nov 07, 2008


  • 1 Answer

SOURCE: I have a canon Pixma

I found a solution if you get an error code. I just bought a canon mp620 tonight from Best buy. I followed it to the letter as far as putting the ink in. Closed the lid and it made some God awful noise. The code was C000. You need to COMPLETELY push the ink tanks down underneath their respected sticker letters. Goto look under support. Type in your model number and look under FAQ'S. I also had the error 5100 code. It explains with pictures and instructions what to do. Hope it helps anyone with trouble with the error code c000 and 5100

Posted on Dec 28, 2008


  • 1 Answer

SOURCE: canon pixma mx 300 won't send or receive fax

how do u fix the fax to fax and not go on auto redial

Posted on Feb 01, 2009


  • 412 Answers

SOURCE: Canon Pixma MP830 error 5100

As a technician, I have worked on tons of printers. This particular error had stumped me for a while, but I finally found the cause. As others had pointed out before, it can have alot to do with some obstruction in the print path, the gears, or ink on the clear plastic encoder strip. You're on the right track - I found the the purge cap (the white sliding mechanism that the print head parks to when it's not in use) was not lubricated well enough from factory. If you lubricate the sliders with some white grease (don't get it on the small wipers or the black caps) the mechanism can now slide more freely, and the unit can park the head properly without giving you the dreaded head homing error 5100 (or E-2-2 on the LCD display) Keep in mind that this repair will probably require you to remove the right panel off of the printer to gain access to the purge mechanism. There are two screws behind the printer, and two in front for each corrosponding side panel (the front screws are behind the grey front panel of the printer - open the top cover to see the clips which hold the front cover on) Hope this helps some of you out.

Posted on Mar 09, 2009


  • 1 Answer

SOURCE: brother 5460cn won't scan to email,file,ocr,image

Brother Scanner error message.

After much time with Brother Tech support. The solution finally turned out to be as simple as downloading this file to reset the drivers.

Posted on May 13, 2009

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Related Questions:


How do i fix error 5011?

Canon printer error code 5011 is also one of those errors that stop the printer from working. There are some methods by applying which you can easily resolve those errors.

Canon Printer Error 5011 is one of those errors which we can see difficulty by our canon printer. If the cartridge container becomes persistent and refuses to move to the center then this Canon Printer Error 5011 occurs in your canon printer.

Solutions that fix Canon Printer Error 5011:-

1. Switch off your printer and let it stay off for 3 minutes, then power it back on and test.

2. Lift the lid from the printer, including the scanner. With the lid open, turn the printer back on.

3. Then close the lid and see if that fixes the issue.

For full solution check this - Canon Printer Error 5011


How to fix 5011 error on canon MX 366

One of the errors stopping the printer from operating is canon printer error code 5011. You can easily solve these errors by using a variety of techniques. Canon Printer Error 5011 is one of those faults that our Canon Printer is showing trouble. This Canon Printer Error 5011 happens when the cartridge container becomes stubborn and refuses to shift to the middle. And correcting the error code 5011 automatically is really important for a Canon printer smooth print operation. We provide a few debugging options to repair the 5011 error code without giving users unwanted trouble.

We can see various types of errors in our canon printer. The Canon printer error 5011 is one of those errors which we can see facing by our canon printer. If the cartridge holder becomes constant and refuses to move to the center then this error 5011 happens in your canon printer. When this error occurs in the canon printer and you are going to print a record, then the error message signifying the error 5011 is displayed by your computer or by your canon printer.

Want full solution: check mentioned blog


Canon printer model MX436 not working as soon as its turned on error message 5011 pops up cant do anythng when this is there have tried unplugging and turning on and off. No luck

Canon printer error code 5011 usually occurs due to a defect in the cartridge holder which is completely stuck inside and as a result, it generates the Canon printer error code 5011.
If the cartridge holder becomes constant and refuses to move to the center then this error 5011 arises in your canon printer. When this error arises in the canon printer and you are going to print a document, then the error message denoting the error 5011 is displayed by your computer or by your canon printer. canon support code 5011 signifies a technical error that happens in your canon printer. Here we discuss four solutions by implementing which Canon printer users may be able to correct this error from their printers.

This is a kind of defective Printers issue that restricts users to go ahead with the scanning process. According to professionals troubleshooting steps are a little bit difficult to apply. Also, the problem could arise from some form of defective items from the output or maybe from the agitation when a shipment was finished. Below we have provided various how to fix error code 5011 on canon printers.

By applying some easy methods, we can easily remove this error 5011 from our canon printer.

Thanks for Reading.


Canon pixma mx870 error B200

how to repair b200 error code on canon MX870 printer?

Cannot scan with Canon MX870. Error code 5,145,61 Windows XP Wired LAN connected printer and laptop reinstalled Print/scan/fax S/W - still no scanning. Printing OK. ???

My solution was to open the MP Navigator application and then click the preferences at the top right. There is a product name dropdown. In my case the incorrect MAC address was chosen (denoted by "Network:XXXXXXXXXXX"). Once I chose the other address it worked perfectly.

Hi Guru.. just purchased a canon pixma MX347, removed all the packaging and started the printer and it gives me a 5011 error.. not sure what to do.. and Canon cusomer care seems to take their own sweet...

Canon Printer Error 5011 is one of the errors we can find with our Canon printer. If the holder of the cartridge becomes consistent and refuses to move to the middle, this 5011 error happens in your canon printer. If this error happens in a canon printer and you are going to print a paper, the error message showing the 5011 error will be shown on your screen or your canon printer.

Since this form of error also happens in various Canon printer models, this is a kind of malfunctioning Canon printer problem that stops users from retaining the scanning method. But immediately resolving the 5011 error code is important for a smooth printing experience with the Canon printer.

If your Canon Printer would have an error of 5011, that is mostly that the printer cartridge is jammed Or some Software error. The mistake may be corrected by Canon Support, according to Canon.

If the problem remains, check this blog or call Printer Error support services to stop more printer damage.

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