Brother MFC 8860DN: Send Problems

Be sure to have a noise filter on the ADSL line so the line quality is good enough to send and receive faxes.

try resetting the machine by unplugging it for an hour, and then start it back up. Next go to the menu, and reconfigure your fax settings.

What you are explaining should work. If you need prior activity reports from previous faxes, you can press Function then 2 (Act. Report)

I think you might need to press Function, then 7 then 1


From the manual:

Transmission Verification (Xmit) Report You can use the Xmit Report as proof that you sent a fax. This report lists
the time and date of transmission, and whether the transmission was successful.

When the feature is OFF, the report is printed automatically only if an error occurred during transmission. If the report indicates NG, send the document again. If the report indicates you should check the readability of certain pages, resend those pages.
If you typically send multiple faxes to the same destinations, you may need a reminder to identify each fax transmission. You can select OFF+IMAGE or ON+IMAGE to print a portion of the first page of the fax message on the report.


1 For the FAX, press Function , 7 , 1 .
For the MFC, press Function , 1 , 7 , 1 .
2 Press or to select OFF, OFF+IMAGE, ON or ON+IMAGE and press Set .
3 Press Stop to exit.


Hope this helps you.
Mike

Page 84 in the Users Mamual describes solutions to this problem.
http://www.brother-usa.com/Manuals/Default.aspx?WT.cg_n=Support&WT.cg_s=Manuals
Hope this helps.

Is the 1 placed infront of the number, is the line part of a PBX system requiring to dial a 9 to get a outside line.

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

To send a fax, you will have to configure the settings. here are the steps you can follow;

Remote Fax Options;
You can only use one remote fax option at a time:
Fax Forwarding—OR—Paging—OR—Fax Storage—OR—PC FAX Receive—OR—Off.
You can change your selection at any time (Menu/Set, 2, 5, 1).

Setting up Fax Forwarding

When you select Fax Forward, your MFC stores the received fax in the memory. The MFC will then dial the fax number you’ve programmed and forwards the fax message.

1. Press "Menu/Set, 2, 5, 1".
2. Press ▲ or ▼ to select "Fax Forward". Press "Menu/Set". The LCD will ask you to enter the fax number to which faxes will be forwarded.
3. Enter the forwarding number (up to 20 digits). Press "Menu/Set".
4. Press ▲ or ▼ to select "Backup Print:On or Backup Print:Off". Press "Menu/Set".
   

If you select "Backup Print:On", the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is forwarded.
5. Press "Stop/Exit".

Programming your pager number When Paging is selected, your MFC dials the pager number you’ve
programmed, and then dials your Personal Identification Number (PIN). This activates your pager so you will know that you have a fax
message in the memory.
1. Press Menu/Set, 2, 5, 1.
2. Press ▲ or ▼ to select Paging.
3 . Enter your pager phone number
followed by # # (up to 20 digits). Press Menu/Set.
Do not include the area code if it is the same as that of your MFC. For example, press 1 8 0 0 5 5 5 1 2 3 4 # #.
4. If your pager needs a PIN, enter the PIN, press #, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press 1 2 3 4 5 # Redial/Pause 1 8 0 0 5 5 5
1 2 1 2 # #) —OR— If you do not need a PIN, press Redial/Pause, enter your fax number followed by # #. Press Menu/Set. (For example, press Redial/Pause 1 8 0 0 5 5 5 1 2 1 2 # #)
5. Press Stop/Exit.
■ You cannot change a Paging number or PIN remotely.
■ If you have set Paging, a backup copy of the received fax will
automatically be printed at the MFC.

Setting Fax Storage
If you select Fax Storage, your MFC stores the received fax in the
memory. You will be able to retrieve fax messages from another
location using the Remote Retrieval commands.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
Fax Storage.
Press Menu/Set.
3 Press Stop/Exit.
Setting PC Fax Receive
If you select PC Fax Receive, your MFC will temporarily store your
received fax messages in its memory, and then automatically send
the faxes to the PC. You can then use your PC to view and store
these faxes.
1 Press Menu/Set, 2, 5, 1.
2 Press ▲ or ▼ to select
PC Fax Receive.
Press Menu/Set.
3 Press ▲ or ▼ to select
Backup Print:On or
Backup Print:Off.
Press Menu/Set.
4 Press Stop/Exit.
If you have turned on Fax Storage, a backup copy will
automatically be printed at the MFC.

• Before you can set up PC Fax Receive you must install the

MFL-Pro Suite software on your PC, make sure your PC is connected and turned on. (For details, see Using Brother PC-FAX software on page 5-1 in Software User’s Guide on
the CD-ROM.)

• If you select Backup Print:On, the MFC will also print the fax at your MFC so you will have a copy if there is a power failure before it is sent to the PC.
  

■ If you get an error message and the MFC cannot print the faxes in memory, you can use this setting to transfer your faxes to your PC.
Turning off Remote Fax Options If you set the Remote Fax Options to Off and there are faxes in your MFC’s memory, the LCD will give you two options.

• If you press 1, all unprinted faxes will be printed and erased

before the setting turns off. If a backup copy has already been
printed it will not be printed again.

• If you press 2, the memory will not be erased and the setting will be unchanged.
  

Setting your Remote Access Code

The remote access code lets you access the Remote Retrieval features when you are away from your MFC. Before you use the remote access and retrieval features, you have to set up your own code. The default code is inactive code (--- ).

1. Press Menu/Set, 2, 5, 2.
2. Enter a three-digit code using numbers 0-9 or . Press Menu/Set. (The preset ‘ ’ cannot be changed.)
3. Press Stop/Exit. Do not use the same code which is set in your Fax Receive Code ( 51) or Telephone Answer Code (#51). You can change your code at any time by entering a new one.
4. If you want to make your code inactive, press Stop/Exit in Step 2 to restore the inactive setting (--- *).
   

The solution, finally, was very simple: To disconnect the mains voltage, for several days, from BROTHER MFC-215 .
After that, I was successful to receive and print the incoming faxes.

Thank you very much for your willing to help.
jacobr05

I've had the same problem before. I don't know if it will solve your problem directly but I can offer a work around or two.

1. I have an efax number but with a company called callwave.com , I fax stuff to other customers using callwave and my MFC 7820n completes each fax successfully. So if you can get yourself a callwave efax number you can fax to yourself and forward fax as an email to your intended party.

2. Or, you can use your mfc 7820n to scan your fax docs as a pdf directly to your computer and then emailing them to your intended party.

Unfortunately it might be a brother issue because at the office when I use the hp fax machine instead of the brother machine, the hp faxes to efax numbers without a problem.

Check to make sure that the PC Fax Function is turned off. I noticed after I connected the 8500 to my PC and installed the software, I too could no longer receive faxes and it was corrected after I turned this PC Fax function off.

The function is located by:

1. Press the MENU button.
2. Select Option 2.
3. Select Option 1.
4. Select Option 8 (PC Fax) and turn that function OFF.

Hope this helps!

here you might find an answer:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.htm?reg=us&c=us&lang=en&prod=mfc240c_all