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Questions & Answers
From the Brother web site.
Description of Problem 100000018247
When I launch PC-Fax Receive Program, I receive an error stating: The Fax Receive program must be started to receive PC faxes. What can I do?pc fax rx
Description of Solution 200000023257
You may receive this error if the pc fax application is closed and you have faxes stored in the memory of the machine. To resolve this issue,you will need to print the faxes already stored in the memory of the machine. To print the faxes, please follow these steps:
1. Press the MENU key.
2. Press the UP OR DOWN ARROW key to select Fax.
3. Press the OK key to confirm your choice.
4. Press the UP OR DOWN ARROW key to select Print Fax.
5. Press OK.
6. Press the BLACK START key.
- Your Brother machine will print the stored faxes.
7. Press the STOP/EXIT key to exit the menu.
8. Once the stored faxes have been printed, click WINDOWS/START, (ALL) PROGRAMS, BROTHER, XXX-XXXX (X = MODEL NUMBER), PC-FAX RECEIVING, XXX-XXXX or RECEIVE (depending on your operating system).
9. The Brother PC-fax receiving icon will now appear in your Windows Task Tray indicating that Brother PC-Fax Receiving is active.
on May 09, 2019
probably a bad drum cleaning blade, It's part of the drum unit
on Nov 16, 2018
Bad drum/ copy cartridge
on Jan 20, 2018
"right click" on the printer icon in "printers and faxes", And select "use printer Online"
please rate solution ;)
on Aug 19, 2017
This is the software brother recommended for your printer...Download the software from the link given below: Download Brother
on Dec 05, 2015
hello! do you have the cd that came with the machine? if so you should be able to set up the lap top, also check to see if the printer has check matk beside it as the default printer. this would be in printer set up on the lap top good luck brother sr tech
on Sep 04, 2015
La solucion que me ha funcionado para una Brother DCP-7010 ha sido:
1.- Abrir la puerta trasera
2.- Bajar la cubierta trasera que esta justo delante del fusor. Para ello he pulsado hacia abajo las dos palancas de plastico azul en los laterales.
3.- En el interior de la cubierta, en la parte inferior derecha hay una barrita de plastico horizontal que aproximadamente en la mitad tiene un saliente (una barrita perpendicular de plastico). Dicho saliente debe estar metido en una ranura que tiene la cubierta trasera, en mi caso se habia salido.
4.- Una vez metido el palito en la ranura se cierran todas las puertas.
5.- Ponemos en marcha la impresora y vemos que ha desaparecido el error y ademas imprime.
on Sep 18, 2014
yes, there is a fuse, two actually, inside the unit. My 7820N died after a power surge. here is how I fixed it.
unplug the power cord
raise the glass/ feeder assembly
open the front cover and remove the toner cartride.
Remove the phillips screw on the right side of the printer (same side as the power switch)
open the back paper path cover and remove the phillips screw
Flip the printer on its side and using a small screwdriver, press in the tabs that hold on the side cover. as with everything plastic, be careful since things break easily.
Once the side cover is off, remove the screws holding down the large metal cover over the power supply
Remove the screws holding the circuit board.
remove the three connectors on the front side of the board and flip it around.
By the time you have reached this point, you have probably noticed little pieces of fuse and MOV scattered around the inside of the unit, assuming you had a good power spike.
The fuse that blew for me as a 4 amp, fast blow fuse. It is soldered into the circuit board. I unsoldered the ends of the fuse that remained and soldered in a new 4 amp 5x20mm fast blow fuse. the MOV was also blasted, but I didn't have one of those to replace it and you can't get them at Radio Shack. I'll just plug it into a surge suppressor which will accomplish the same thing.
After reassembling, I was back in business.
on May 02, 2014
replace a new power supply of your printer..
on Feb 09, 2014
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