Will print test page when I turn on printer, is communicating with computer but instead of words printing all I am getting are thicks black lines and dotted lines

Hi,

Please clean the drum of the printer and then print 5 to 9 test pages to check the effect of the cleaning of the drum on removing the black lines.

Thank you.

try to replace magenta , Yellow , CYAN

Try printing a test page to see if your ink levels are normal. Then instruct your printer to do a self cleaning, where it will clean the print heads.

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below:

1. Turn off power.
2. Press and hold the "Black Copy" and the "Power" buttons at the same time. Continue holding then until the screen displays "Mfg Menus Enabled."
3. Press the "Menu"(--->) button 2 times.
4. Screen will read "LCD Button Test," press "(-)" button 2 times.
5. Screen will read "Single Test Page," press the "Menu" button once.

You should see text followed by a thick 1-inch black bar. Under this bar, should be a process gray bar about a 1/2-inch thick. Below this line should be a set of railroad like bars of cyan, magenta, and yellow.

Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

To clean the NVRAM, please follow the steps given below:

1. Press the "Up-Arrow" button and "Menu" Buttons Simultaneously.
2. Press the "Down Arrow" button until the LCD displays "Clean NVRAM."
3. Press "Select." The LCD should display “Success” or “Failed.”
If it is successful, please try this printer self-test by following the steps given below:

1. Press the "Menu" button.
2. Press the down arrow button 9 times until the screen displays "Print Test Page."
3. Press the "Select" button to begin printing the self-test.
You should see text followed by a thick 1-inch black bar. Under this bar, should be a process gray bar about a 1/2-inch thick. Below this line should be a set of railroad like bars of cyan, magenta, and yellow.

Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with only the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

It seems there is a possibility of a problem with the printer itself, or perhaps the cartridges. You should first self-test the printer. Since we are unsure where the problem exists, we must do eliminative troubleshooting to rule out parts of the printing system. The self-test allows us to rule out software and the cable by testing the hardware by itself. Please note that this is not a "fix," but rather a diagnostic test to determine if your hardware is at fault.

Next, try this printer self-test by following the steps given below:

1. Please turn OFF the printer.
2. Press and hold the "Color copy" button.
3. Now, turn ON the printer.
4. Once you see "0" on the display, release the "Color copy" button.
5. Press the Up arrow button until "2"appears on the display.
6. Press the "Black copy" button to start the self test. Once the page has printed, the printer will stop printing.

The self-test should at least print out a set of either black or color bars, if not both (if you have a printer with both color and black installed simultaneously). Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed by itself. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.
If the self-test prints, but has lines or smudges or other print quality issues, let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault. The issue may be a communication problem, or perhaps a software conflict.

However, please let me know the windows operating system installed on the computer. This information is required for us to troubleshoot the issue further.

Please let us know the name and version of the operating system (Windows XP / 2K / NT, Windows Vista, Mac) that you are using on your computer. This information is important for us to troubleshoot the issue further.

Please remove the cartridges from the printer. Take a dry lint free paper towel and gently wipe the contacts on the back of the cartridge (not the bottom from where ink is present). Wipe the contacts inside the printer (on cartridge carrier). Please snap the cartridges back into the cartridge carrier.

Next, try this printer self-test by following the steps given below:

1. Please press the "Options" button 10 times. "Cartridges" should now appear in the display screen.
2. Press the "Left Arrow" button once, which then brings you to the "Self-Test" option.
3. Press the "Select" button once. You will hear a series of clicks.
4. It should print out a sheet of paper with horizontal color and black lines and smaller vertical lines.

You should see text followed by a thick 1-inch black bar. Under this bar, should be a process gray bar about ½-inch thick. Below this line should be a set of railroad like bars of cyan, magenta, and yellow.

Should this test fail, try it again without cartridges installed. If the self-test still fails to take paper in and make sounds like the carrier is moving across the paper, this is a hardware issue, and the printer will require service. If the self-test completes without any cartridges installed, run the self-test again with the color cartridge installed. (If you have both black and color cartridges, after this test, run the test again with just the black cartridge installed.) If you find that either cartridge causes the self-test to fail, please let us know.

If the self-test prints, but has lines or smudges or other print quality issues, please let us know. This includes any print quality issues, we need to know if the problems you have with your black or color are based in the printer, or communications with your computer, or the computer's software.

If the self-test prints your test bar(s) clearly, the printer hardware is not at fault.

If you haven't already done it, the first thing you should do will be to turn off both the computer and the printer, then restart both.

Next, clear out the Print Que. Once the first print job stalls out, it creats a road block that will not let any subsequent print jobs print.

After clearing the print que, got to START, CONTROL PANEL, PRINTERS AND FAXES and find your printer. Right click on your printer then click on Properties. When the properties window opens up, look at the bottom of the General Tab and click on Print Test Page. If the Test Page prints out, try printing from your software program (Word, Excel, Word Perfect, etc).

If the Test Page does not print out, or it does and you still can't print from the software program, then clear the print que again and restart both the computer and the printer again.

I am going to assume that this is either a Parallel Port or USB printer, in which case you might try unplugging the cable (USB or Parallel) from both the printer and the computer, then plugging it back in at both ends.

If that does not work, try replacing the cable and see what happens.

If replacing the cable does not solve the problem, you will most likely need to reinstall the printer, or just the print driver depending on what type of software came with the printer. Once you have reinstalled the printer, try printing a test page again and then printing from your word processor or what-ever.

One of those steps should take care of the problem, if not, then you may have a hardware (or firmware) ware issue, in which case you will more than likely have to have it serviced by PC or Printer Technician. If that is the case, depending on the quality of the printer itself, it might be more cost efficient just to replace the printer.

Hope this helps - Graye

Replace the communication cable (parallel cable).

my dear sir plese reinstall the printer software after deleting first installation and also increse the memory of your printer ,printer memory is not matching with your CPU memory