20 Most Recent Hotpoint HTS20GCNWW / HTS20GCNCC Top Freezer Refrigerator Questions & Answers

If the outside is hot, it is because the condenser is in the skin. It dissipates the heat from the inside and is nothing to worry about. Check all the workings are clean.

Hi,

Here is a tip that I wrote about refrigerators and the fan noise that they develop sometimes...

Refrigerator Fan Noise

heatman101

Sounds like a shorted compressor. This is an expensive repair.

Hi!!
The easiest way to find out if the evaporator fan is working is to leave the Freezer Door open for a couple of minutes, when the compressor kicks in, the evaporator fan must also kick in. Make sure it comes on strong blowing plenty of cool air. Note that the fan can come in some times and fail other. If you suspect the fan is not operating properly replace it, it is rather common for a fan to fail after a few years of use, replacing the fan motor is part of preventive maintenance. If the fan is failing, the evaporator will get covered with ice a few minutes after the compressor starts working, since the defrost timer activates the defrost every six to eight hours, it may seem that it is not working.
You can get a replacement fan motor at any appliance parts store, take your motor to make sure to get the right replacement, the blades are to be removed and reinstalled on the new motor.
Click on the following link for an exploded view of the freezer, http://www.searspartsdirect.com/partsdirect/partsdirect/showSubComp.pd?imageUrl=http://c.searspartsdirect.com/lis_png/PLDM/G0201124-00003.png to remove the evaporator fan, Unplug unit from wall outlet, remove fastening screws on the back of the freezer cover, remove back cover just enough to unplug electrical connector and mounting screws, remove fan assembly. If the unit is equipped with ice maker, disconnect electrical connector to Ice Maker, remove fastening screws and remove unit.
Good Luck!! A HELPFUL - 4 THUMBS - rating for this solution would be greatly appreciated. Thank you for using FixYa.

Hi,

As the weather is getting warmer for many people their freezer and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning


http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor

heatman101

Hi,
There are a few reasons why the refrigerator part will not cool...here are a couple of tips that will help you to figure out why the refrigerantor is not cooling...

Refrigerator not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

Absolutely lower the setting.

see if the freezer door is close

check to make sure the slide controls for teh bottom drawer is set to vegtables also it is not uncommon for the temps in the bottom drawer of your refrig to drop down to freezing if you have infrequent door openings. you may also try setting the refrig temperature to a warmer setting as well. thx Peyton

check the back wall of your freezer, see if you notice any ice built up.. or bottom of freezer in the back where the water drain out when your freezer goes into defrost.. or make sure there are no obstruction by the vent grill in your freezer...if you have ice built up then, you would have to unplug your freezer to let it thraw out.. clean out drain hole.. if completed thraw out and your coil ice up again.. then , of 3 problems.. low refrigerate, fan motor, or defrost sensor... help that will do it.. good luck ,. mike

frozen coils not always means freon problem. low air flow across evaporator coils could cause freeze up. if door is opened and closed an abnormal amount could cause a freeze up or even something pushed up against the air intake in the refridgerator. i would thaw it out completely and restart it, theres a chance it was nothing major. good luck

Possible problems are a bad evaporator fan motor or a defrost problem. If the back panel in the freezer is frosted up then it is a defrost problem. If no frost listen for the fan in the freezer. If you don't hear it then it may be the problem. Not circulating the cold air.

Replace the fan - it's called the evaporator fan. It circulates cold air evenly in the freezer and blows cold air into the refrigerator section. Its failure would cause the symptoms you describe. Good luck with the repair.

if the condenser fan ( the one near the compressor) is not running and the compressor is running, then that's not good. try to lubricate the bushings of the fan and see if it would run. feel the blade if it turns smoothly. if it's sticcky, then there is your problem.

it should be running the same time as the compressor. if the compressor stops, the fan should stop too.

tnx 4using fixya,

drcool

Sounds like a bad freezer fan motor. Check and see if there is a button on the door frame. Depress the button and see if the fan will come on. Check for possible ice holding the fan blade from turning. If the fan blade is clear you have not power to the motor or the motor needs to be replaced.

It looks like your model doesn't have an internal filter. Not all of them do, and if you want to filter the water you add an external unit fixed to the wall. https://www.google.com/search?q=Hotpoint+CSX24GR+replace+filter There is a number of models that start CSX24 this is the 24X and says it is an optional extra. https://www.manualslib.com/manual/690660/Hotpoint-Csx24x.html?page=12&term=Water+Filter&selected=1#manual ..

In some cases the board and or adaptive defrost board may be located on the back of fridge. there will be a plte covering it, as for evaporator coild they cnnot be covered in insulation but will have a plastic cover that has to be removed to get to them. u wont have a timer if u hve an adaptive defrost board. as per utr problem sounds like a defrost issue, in which case check heating element, defrost terminator, and make sure evap fan is working also, lastly check manual timer by setting it to defrost , wait 30 minutes then check to see if ithe fridge ts back on showing timer is working. if its adaptive board instead of timer you need specil tools to check it. Also check to make sure compressor stays on during cycle and not clicking isound n back? see pics

Does the problem move with the drawer when you shuffled them or did it do the same thing in the same position? If it moved it's the drawer causing the issue, if it stayed in the same place it's the freezer itself. Empty the offending drawer and have a good look at it. A lot of front panels on freezer drawers are a 'push on' fit so check the front is clipped on correctly on both sides. Next check the runner rails and back panel of the area that drawer goes into. It might be something as simple as a lump of ice or something stuck to the side/back or a something in the drawer above or below blocking it.