At Fixya.com, our trusted experts are meticulously vetted and possess extensive experience in their respective fields. Backed by a community of knowledgeable professionals, our platform ensures that the solutions provided are thoroughly researched and validated.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
If your DC28 doesn't seem to have suction through the hose, it's likely you have a blockage in the hose, wand or airway. To check for this, please follow the steps shown in our online Support guide:
This should resolve the issue, but if you need further help after giving this a try we're on hand to offer advice. Just give us a call 1-866-693-9766 (US), or 1-877-397-6622 (CA). If a repair or replacement part is needed, we can also confirm if this is covered under our 5-year warranty.
I'm sorry to hear you're having difficulty with your DC14. From what you've described, it sounds as if the relief valve is activating because the wand, hose or U-bend is blocked. This is easy to resolve - please follow the steps shown in our online support guide:
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
You will have A blockage in either the wand or hose, completely remove them from machine the hose unclips at the bottom back of machine,
Now switch machine on with this removed if machine sounds ok then remove the blockage from hose or wand.
If machine still poor suction & noisey with hose & wand removed check the (U) shaped inspection port for blockages.
×