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Dyson DC14 All floors Bagless Upright Cyclonic Vacuum Questions & Answers
My dyson vacuum will not start
Hello, this is Ava with Think Crucial.
If your vacuum doesn't turn on, make sure that plug is fully inserted into a fully functional electronic outlet. If it still not turning on after verifying this, it could be that the power switch is malfunctioning. You may need to replace the power switch by opening up the handle of your vacuum. I suggest to refer to your manual on how to replace the power cord or contact Dyson for troubleshooting steps. 1-844-679-1647
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I hope this was helpful.
Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/
Is there a rubber washer under the bin
Hi there, it's Allan at Dyson.
There is a black rubber seal on the inside of the bin but nothing beneath it (outside of the bin).
I hope this helps but if you have any other questions, please feel free to give the Dyson Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA), 0800 298 0298 (UK).
All the best,
Allan
Where do you put attachments to make them work?
There is a button on the handle that releases the suction tube from the floor brush housing. Once the suction tube is released from the brush assembly, you can install the attachments on the suction tube.
What model is 171-UK-A61218
Hi there, it's Jack at Dyson.
From the serial number you've provided, I can see you have a DC14 All Floors.
I'm not sure if you need any help with your machine, but if you do you're welcome to give the Dyson UK Helpline a call on 0800 298 0298. We're available from 8am-8pm from Monday to Friday, and 8am-6pm on weekends. Calls are free from UK landlines.
Disassembling
YOU DO NOT WANT TO DISASSEMBLE THESE UNITS!! Especially if it's under warranty! They require special tools for assembly and disassembly.
We just installed new plush
Hi there,
I'm sorry to hear you're having difficulties using your DC14 on this particular carpet. We'd strongly advise contacting your carpet manufacturer to check it's suitable for cleaning with a vacuum cleaner equipped with a revolving brush. Manufacturers sometimes recommend cleaning certain types of plush-pile carpeting using suction only.
If you have any further queries about using or maintaining your Dyson vacuum cleaner, please get in touch with us directly. One of our experts will be happy to provide the information and assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
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