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My Dyson is not working properly and is under warranty. How can I get my vacuum serviced?

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Go to web site for information regarding your local authorized repair shop for warranty repairs. If nothing close by, you will be forced to send it to them at your expense. If new, take back to store and exchange!!!!!

Posted on Dec 28, 2016


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Hi my Dyson head has stopped going round,I have given it a good clean but still doesn't spin.its a Dyson animal

You may get it fixed under warranty. Contact them direct.

How do I get my Dyson product serviced? Most questions or inquiries can be solved over the phone by one of our Helpline staff.
If you feel your Dyson needs to be serviced, please contact our toll-free Helpline at
1-866-MY-DYSON (1-866-693-9766), between the hours of:
  • 8am - 8pm (CST) Monday to Friday
  • 9am - 6pm (CST) Saturday
  • Closed on Sunday
If it is determined that your vacuum needs to be serviced, a Helpline representative will assist in locating a Dyson authorized service center nearest you.

Jan 19, 2017 | Dyson Vacuums

1 Answer

My dyson 25 smells like burnt plastic when in use. What could the problem be

it indicates that the insulation for the wires is melting from overheating wires
stop using it and take it in to an appliance repair shop for an inspection and proper diagnosis
if it is still under warranty take it to an authorized service agent

Dec 17, 2016 | Dyson Vacuums

2 Answers

How do I change the belts on the Dyson DC33

Best would be to get a parts and service manual if you cannot do it without one

Dec 10, 2014 | Dyson DC33 Multi-Floor Upright Bagless...

1 Answer

Suction is terrible

First be sure that all parts are securely attached, even removing and reattaching can help ensure a properly seated connection. Next check to make sure the filters are clean. Finally check the carpet beater head, to make sure it's free from hair and other debris.

If none of this works, call or email Dyson, even if your warranty is expired, they maybe able to help out further. They have GREAT customer service!

Jan 03, 2014 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson dc30 switch suddenly not working properly

Sounds like the switch is bad. If it's not still under warranty I'd look up a replacement part.

Nov 23, 2013 | Dyson DC16 Root 6 Bagless Handheld...

1 Answer

Power head not working cutting out. where can I get it repaired in Delta B.C. 3year old canister

If you bought your Dyson new it is still under warranty. Here is a link to Dyson warranty information

Sep 08, 2010 | Dyson Vacuums

1 Answer

Dc17 Brushbar will not rotate,still under warranty

I'd purse the warranty angle and see what they can do for you first.

As to causes, can you turn the brushbar with your hand? If so, does it turn easily, i.e. maybe your belt is broken. If the brushbar is hard to turn, then look for any obstructions on the brushbar (string, tinsel, etc.) that might be keeping it from turning. Look at the ends and where the belt contacts the bar.

Here's the Dyson customer service number:


And here's their website which has warranty and service information.

Good luck!

Mar 17, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My dyson cyclone assembly will not spin when it picks up dirt.
My dyson cyclone assembly will not spin when it...
Posted by littleladysc on Jun 18, 2008
I have 2 dyson dc07. The cyclone assembly will not spin when dirt is picked up, but when I change them out the vacuum is fine, so I know it is the cyclone assembly. Any suggestions? Thanks!

I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. Dyson DC07 Bagless Upright Cyclonic Vacuum.

It sounds to me that you may have a clog but when you said you changed them out the vacuum is fine, so a couple of things, if the vacuum is still under a factory warranty of 1 or 2 years the cyclone assm still would be under a factory warranty. If it is over the 1 or 2 years then you would have to replace the cyclone assm but you may want to check with the Dyson Factory Tech Support / customer Service line as per the problem, and they can ship you the part from the factory or to check with your local vacuum cleaner dealer in your area and they may have one in stock or they can order one for you. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
Dyson Inc. 600 W. Chicago Suite 275 Chicago, Illinois 60610
Customer Service 1-866-693-9766 1-800-657-1874 Customer Service
Thanks, Don the Vac Man
Go Ahead. Use Us.

Jun 18, 2008 | Dyson DC07 Bagless Upright Cyclonic Vacuum

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