20 Most Recent Dyson DC25 Vacuum Questions & Answers


Inspect closely while spinning the ball looking for a rubbing or restriction. Look for a crack or debris that could be causing it. Remove the ball shell to inspect it looking for cracks, check the bearing and the area the ball shell connects to the vacuum to try to find the cause.

Dyson DC25... | Answered 2 days ago


Hoover or dyson , can not be both

Dyson DC25... | Answered on Dec 26, 2016


Hello, this is Ava with Think Crucial.

I don't think there is a reset button to any Dyson cleaners. However, your Dyson vacuum has a safety device which automatically shuts off if it begins to overheat. In cases like this, you may need to wash your filters and check for blockages. If your machine turns off on its own, unplug it and leave it for at least an hour to cool down. Before turning it back on, make sure that there are no blockages in the attachments and filters are washed.

You can purchase a wide variety of high quality Dyson replacement parts for your Dyson vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=dc25

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Dyson DC25... | Answered on Nov 13, 2016


Hi there, it's Jack at Dyson.

If the replacement cleaner head hasn't resolved the issue with your DC25, we'd appreciate the opportunity to take some further details and talk you through some simple troubleshooting checks. These will help us if a repair from a qualified Dyson engineer is needed - if this is the case we can also confirm if your DC25 is still covered by its Dyson warranty.

When you have your machine to hand, please give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dyson DC25... | Answered on Jul 20, 2016


Are you sure that you have not set irt for hard floors, or that the nob for setting to hard floors is fully on or off for hard floors.

Dyson DC25... | Answered on Mar 20, 2016


Hi, it's Allan from Dyson.

I have two videos for you which should help with this.

Relating to the brush bar, please have a look at this vid: http://www.dyson.co.uk/support/dc25_new/dc25-multi-floor-bu/how-to-use-your-dyson-vacuum/how-to-remove-a-blockage-from-the-brushbar/unblock-cleanerhead-video

In terms of the stabiliser pedal; this can potentially be an easy fix but if the problem appears different to that demonstrated in the video, it would be worth contacting us directly.

http://www.dyson.co.uk/support/dc25_new/dc25-multi-floor-bu/my-machine-is-not-working/will-not-stand-upright-1

If you'd like some further advice from our experts please feel free to give us a call - our contact numbers are: 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC25... | Answered on Aug 27, 2015


Hi, it's Jack at Dyson.

DC25 doesn't use a conventional, user-replaceable belt. Instead it it uses a belt engineered to last the lifetime of the vacuum in normal use, protected by a sensor which shuts off the brush bar if something jams it.

Normally, checking the cleaner head for obstructions and removing any threads or hair from the brush bar and endcap will allow you to reset your machine:


However if you've already followed each of the steps shown in our video guide without success, you may need a replacement cleaner head or a repair of your machine. If you can contact us directly we should be able to arrange this for you, and can also confirm if this is covered under your Dyson warranty.

When you have your DC25 easily to hand, please get in touch with the Dyson Customer Helpline so we can help determine if a repair or replacement part is needed. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

We'll look forward to speaking with you.

Dyson DC25... | Answered on Mar 12, 2015


Hi there, it's Jack at Dyson.

We don't make an extension hose for DC25. As a full-size upright, DC25's hose and wand should be long enough to reach up the average flight of stairs.

I hope this information helps, but if you'd like any additional advice you're welcome to contact the Dyson Customer Helpline by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC25... | Answered on Mar 12, 2015


There are a variety of sizes on your model. It depends on what part or parts you Are trying to repair. Your best bet is to have a set with many different sizes.

Dyson DC25... | Answered on Mar 01, 2015


Hi there, it's Jack at Dyson.

DC25 doesn't have a traditional, user-replaceable belt. Instead, the belt is engineered to last the lifetime of the machine in normal use. The belt is protected by a sensor which shuts off the brush bar if something jams it. If the brush bar isn't currently rotating it's very unlikely to be related to the belt itself - instead, the cleaner head may just need resetting.

Please follow the steps shown in our video guide to remove any threads or hair from around the brush bar and in the end cap.

It's important to note that the brush bar will never rotate when the machine is standing upright. Make sure you recline your machine into the normal vacuuming position before testing it.

If you'd like further help after giving this a try, our experts are on hand. You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU). If a repair or a replacement part is needed, we can also confirm if your DC25 is within the Dyson parts and labour guarantee period.

Dyson DC25... | Answered on Feb 24, 2015


Hi there, it's Jack at Dyson.

If your DC25's ball seems to get stuck, this is likely to be because the post-motor filter is out of position, and is catching on the inside of the ball shell. This is simple to resolve - the video below shows how to remove and replace the post-motor filter. Push it firmly back down into position until you hear a click from the red catch.


If for any reason you find that the issue reoccurs, the best course of action would be to contact our experts directly so we can help make sure the filter isn't damaged in any way. If it is, we can take some further details to confirm whether a replacement is covered under your Dyson guarantee.

You can reach us by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC25... | Answered on Feb 17, 2015


there may be a small cut in the tube or there is something stuck restricting the suction check all hoses

Dyson DC25... | Answered on Jan 16, 2015


Hi there, it's Jack at Dyson.

DC25 has two filters engineered to last the lifetime of the machine in normal use. We'd recommend washing these at least once every 3 months using cold water without detergent. Make sure both filters are totally dry before replacing them - this could take at least 24 hours.


If you'd like further help or advice, please contact our experts directly by calling 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC25... | Answered on Dec 04, 2014


I would be inclined to say no,Dyson usually have purpose built parts that have holes etc where they need them. It sound (Size & Shape of slots) more like a car stereo or similar hanger. I imagine it is fairly easy to bend also.

Dyson DC25... | Answered on Nov 27, 2014


Hi there, it's Jack at Dyson.

From what you've described, it doesn't sound like this bracket is part of your DC25. However if you'd like us to help you check, please give our experts a call when you have your machine to hand.

You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson DC25... | Answered on Sep 17, 2014

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