Hi there,
I'm sorry to hear you're having difficulties with your Dyson. As you haven't specified which model of Dyson you own, I can't provide specific instructions. However, if you call our free customer Helpline, we'll be able to talk you through standing your machine upright again. You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US) - please have your machine to hand when you call.
Best wishes,
Jack
Dyson Online Customer Support
http://www.dyson.com
SOURCE: No suction in upright position
Check the adapters at the bottom. They're supposed to move cleanly when you lower the handle. It's pretty obvious if there's an air gap when you lower the handle, and you should hear the suction in the air gap.
And...call Dyson...their support is great!
SOURCE: beater bar on Dyson upright won't turn when handle is lowered
you need a new belt and maybe a new brushbar.
SOURCE: dyson 18 losing suction
Check the HEPA filter if it has one. This bit of foam gets clogged over time and significantly reduces the suction especially if you've been vacuuming a lot of very dusty areas i.e. dust from building work etc. Just wash the filter with lots of water and leave to dry before reinserting.
SOURCE: After hoovering yesterday my dyson ball wont stand up right.
solved this today by folding the upright part back as far as it would go, and wiggling it a little. It clicked back into place.
SOURCE: Dyson DC17 - the vacuum shuts off automatically
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part
103 views
Usually answered in minutes!
×