On the DC14 there is knob to have belt protection system on or off. When in off mode there is no noise but as soon as I turn it on there is a loud noise. Also in off mode it does not seem to pick-up hair from the carpet.
Hi there,
I'm sorry to hear you're having difficulties with your DC14. The knob you're describing is the brush control, which turns the brushbar on when set to 'Carpets', and off when set to 'Hard floors'. The machine may not pick up hair from carpets if you have it set to 'Hard Floors'.
The brush control system is also designed to make a ratcheting sound to warn you if something is jamming the brushbar. The easiest way to check for and remove any obstructions is to follow the steps shown in our online support guide:
http://www.dyson.com/support/help.asp?article=668&product=DC14-ALLFLOORS_US
Once you've removed any threads, hair and other obstructions from around the brushbar and cleaner head, you should find this resolves the issue. However, if you've tried this and are still concerned, please get in touch with us directly so we can help. You can call us free on 0800 298 0298 (UK), or 1866MYDYSON (US).
Kind regards,
Jack
Dyson Online Customer Support
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