Hi there,
I'm sorry to hear you're having difficulties with your DC17. If you're having issues with the on/off switch, it's probably best if you get in touch with us directly, so we can resolve this for you as quickly as possible.
You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact as soon as possible.
Kind regards,
Jack
Dyson Online Customer Support
SOURCE: Power shuts off on my dyson dc17 animal
My DC 17 Animal would only work when the brush was in the down position & the hose attachment wouldn't work at all. There was no suction. We had to take it in to be serviced & discovered that there is another filter in the system that Dyson doesn't tell you about. The person at the service center said he sees this problem a lot with this model because there is nothing about it in Dyson's consumer documentation.
SOURCE: Dyson Animal DC17 motor won't stay on
You will need to have the button replaced. Dyson power buttons are notorious for breaking because just a gentle push is all that is required and they can break if they have been pushed down roughly.
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