Hi there,
I am sorry to hear you are having difficulty with your DC17. If the brush bar is not spinning it may be obstructed.
Please visit http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL for step by step instructions on how to inspect your brush bar and clear any obstructions that may be present.
Once you have carried out these steps you may need to reset your brush bar. To do this please plug your machine in, recline it as if you are preparing to vacuum a carpeted surface, turn your machine on and if the brush bar is not spinning push the silver button next to your power button one time. This should reset the brush and it should begin spinning immediately.
If you are still having difficulty with your machine please contact the Dyson US Helpline at 1-866-693-9766 or the Dyson UK Helpline at 0800 298 0298 so we can provide further assistance.
Best wishes,
Jessica
SOURCE: Power shuts off on my dyson dc17 animal
My DC 17 Animal would only work when the brush was in the down position & the hose attachment wouldn't work at all. There was no suction. We had to take it in to be serviced & discovered that there is another filter in the system that Dyson doesn't tell you about. The person at the service center said he sees this problem a lot with this model because there is nothing about it in Dyson's consumer documentation.
SOURCE: How to replace belt on Dyson DC17
Preface: Dyson folks were great, answer so simple I was embarassed after I called. 5 minute fix.
1. Loosen 3 screws from bottom plate using flathead screwdriver or coin edge and remove it.
2. Wiggle roller until it pulls straight out.
3. Squeeze new belt and loop it over metal drive gear (you'll easily see the gear).
4. Keeping belt on gear, insert edge of roller through belt and rotate the roller while pushing it through belt until it is inside the belt, then continue rotating roller and sliding it over until belt is in position over gears on roller.
5. Insert roller into slots on that it came out of, reattach bottom cover and its done.
SOURCE: I have a Dyson DC17 animal vacuuum. Recently got
you need to check the clean out ports 1 directly under the hose on the bottom and the other where the removable filter is
SOURCE: Dyson DC17 - the vacuum shuts off automatically
I had the same issue. Got on the phone with Dyson. THe vacuum has a safety feature where if the motor gets too hot it cuts off. You have to leave it for 45 minutes or so and then it will work again. There is an underlying issue though. My problem was the black gasket thats in the debris bin shifted, probably from when emptying i pushed it on something. The black gasket should actually hang off the bottom like a skirt and the 2 groves should fit in on the groves of the gray mechanism. This seal is what provides 100% suction. Because of this..my vaccumm has been accumulating pet hair by the belt which i hear alot of people talking about and especially in the filter area. This is because I broke the seal by not having the gasket in place properly and it wasnt sucking 100%. They are sending me a complete new cyclone unit which has the debris catcher as well as she said its probably so caked up with debris it will never work again 100%. no questions asked they are sending it to me free of charge.
So if you remove the clear cyclinder debris catch thing all you will have is the purple cyclone on top and on the bottom is the black rubber gasket....if that shifted and is no longer hanging off...call dyson cause your vacuum is probably caked up...it will never work properly...they will send you a new part
SOURCE: My dyson dc17 won't turn on and stay on unless you
My vacuum had this exact same problem, but was out of warranty because
it was remanufactured. Thankfully, it's a very quick, five-minute fix.
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