Dyson Vacuums - Recent Questions, Troubleshooting & Support


easy fix, unplug the machine sit in front of it. put your thumb on the on/off button and push down and slip your thumb off of it as fast as you can so it pops real loud. Do this ten times and then plug back in and see if it works. ( this came from talking with Dyson people) Hope it works for you. They said this will reset the machine. also acts as a warning that your filters most likely need cleaned.

Dyson DC17... • Answered on May 06, 2021


It is a known issue and may be covered by warranty. Dyson is not the company it used to be. No support at all for my Dyson DC14. https://www.google.com/search?q=Dyson+DC31+battery+fail ..

Dyson DC31... • Answered on May 02, 2021


Hi Kayla, it's Jack at Dyson. To switch between Max mode and regular mode, first hold down the red on/off trigger, so the vacuum is running. Then at the same time, press and release the Max button on the rear of the machine. The machine is designed in this way to make Max button can't be activated accidentally. When running in Max mode, the button will light up.max-mode-turn-off-fix-lnsurx4quzye2y0p414hjwur-5-2.jpgI hope this information helps, If you'd like any additional advice, you're welcome to give the Dyson Customer Helpline a call on 0800 298 0298 (UK), 1-866-693-9766 (US), 1-877-397-6622 (CA) or 1800 239 766 (AU).

Dyson V6... • Answered on Mar 27, 2021


hoover and Dyson are 2 different brands we have no clue sorry

Dyson Vacuums • Answered on Mar 13, 2021


Have a look at this video. It explains how to take it to bits for cleaning and of course reassembly. https://www.youtube.com/watch?v=4JhwzzImN4s

Dyson Vacuums • Answered on Mar 10, 2021


With the growth of technology, vacuum cleaners' importance to keep your beloved home clean is endless. A machine can be disabled. But there is a solution. Following a few simple steps will help you to repair a damaged vacuum cleaner at home. So, Let's discuss Vacuum Cleaner Repair. If your vacuum can't work like before, then you've come to the right place. Not all device modules are the same. But the basics are the same. We will look at a couple of methods that may not directly harmonize your machine. However, the ways are the same that you can apply yourself.

Dyson Vacuums • Answered on Mar 09, 2021


Make sure the filters are not causing a restriction in airflow.

Dyson Vacuums • Answered on Feb 23, 2021


the problem belive it or not is a simple fix...if u are electronic minded,,

you need to remove the collection pot / and the battery ..

now where the serial number is are 2 screws bellow remove them..

open it up behind is a pcb board,, now.. there is a security screw on the pcb ,, take that out also take both digital motor cable out pull up ,,,the red one that is..
then there is a white plug pull that off as well..

now take the pcb board out carefully as there is a long board that goes directly up into a hole in the top ..as u pull it down u will see,, now this is the bit we want right at the very top of that board is a surface mount transistor,, 3 legs,,

now we need to totaly remove this,,, i used solder braid,, to remove,, now throw it away this is the problem..
now where the transistor was is like this a,b,c

A

B C


now 'A' being right at the top of long board looking at the board and 'B' being to left and 'C' being to the right with long board facing up....

NOW SOLDER 'A' & 'C' TOGETHER WITH A FINE PIECE OF WIRE,,
this is a simple trick comfuses the epprom into thinking the filter is on,,
as there is a little magent in the filter area big blue one that protects the motor,,,, now then , u must always clean the filter,,, dont forget,, as this little transistor goes faulty for some unknown reason,, must be a cheap magnetic nand gate switching transistors... this will get it working spot on i know as i have fixed loads..... found this out a few days ago after buyng 2 off ebay,, and took me allday to find the fault after replacing parts eventually i found this little guy was causing all the trouble..this will fix all these faults bellow,

1.) WORKS FOR 10 SECONDS THEN GOES OFF,,(also make shure your charger is giving out 28volts with a avo meter) and battery is charged for around 3 hrs fully ...

2.)FLASHING RED L.E.D (100% FIX) as this is filter cannot be detected..
reason it will work for a while is faulty transistor ,,,reads then 10 seconds later wont,,,epprom goes into fault mode take a while for it to reset,

I HOPE THIS HELPS SOME PEOPLE AND SAVES THEM 60£ FOR THE COMPLETE SHELL AT DYSON.. A 20MINUTE JOB WILL SAVE U A FORTUNE.. AND IF U HAVE THESE LYING AROUND U CAN NOW GET THEM BACK UP AND RUNNING WITH THIS SIMPLE FIX..

best reguards lee,,

Dyson DC16 Root... • Answered on Feb 23, 2021


Even if vacuum is very dirty will start and stop after short period of time
If vacuum isn’t starting at all check prongs on the cord(if you could move a little bit prongs they are at fault)
Next fault could be motor

Dyson Vacuums • Answered on Feb 21, 2021


First check it is fully charged. Secondly, Try checking all the pipes, tubes and attachments for blockages. Basically take it to bits and clean it. Dyson have a 'cut out' feature fitted to stop you burning out the motor when it's blocked up.

Dyson Vacuums • Answered on Feb 18, 2021


US Office

Dyson Inc.

600 W. Chicago Ave Suite 275 Chicago, IL 60654 Dyson Helpline 1-844-679-1647 The Dyson Helpline is available during the following times (CST): Sunday: Closed Monday - Friday: 8am - 8pm Saturday: 9am - 6pm

Dyson Vacuums • Answered on Feb 18, 2021


Hi there,Your Dyson should not tip over while you're using the hose and wand. If it seems to be doing this, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), as we may be able to offer some helpful advice on the best way to use the machine.Best wishes,Jack Dyson Online Customer Supporthttp://www.dyson.com/

Dyson Ball DC24... • Answered on Feb 18, 2021


Hi there, it's Jack at Dyson. Your Dyson V6 vacuum is designed to make a pulsing noise to warn you when something is preventing airflow from passing through the machine. This could be a blockage in the motorised floor tool, wand or bin inlet. It's also a good idea to check the bin inlet flap can open and close freely, and isn't jammed in place. Our video support guide will walk you through the simple troubleshooting checks: I'm confident that removing any blockages and checking the bin inlet flap will resolve the issue with your machine. But if you would like any further help, just give the Dyson Customer Helpline a call on 1-866-693-9766 (US), 1-877-397-6622 (CA) 1800 239 766 (AU), or 0800 298 0298 (UK).

Dyson V6 Animal... • Answered on Jan 03, 2021


I have twice had this intermittent problem of the spinning brush in the Dyson DC35 motorised head starting then stopping after a few seconds, and in both cases it was because of hair getting into the machinery behind the cog that drives the brush bar. It's fairly easy to fix (the only specialised tool required is a small torx-head screwdriver), and I wrote an illustrated step-by-step guide at: http://cusack.eu/2020/12/28/how-to-fix-the-motorised-head-of-a-dyson-dc35-handheld-hoover-that-spins-and-then-stops-while-watching-football/

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Dyson DC35... • Answered on Dec 29, 2020


Sometimes on mine, the red clip that's at bottom of canister doesn't always click back into place, so when you press the red button, it just slides out missing the catch. How i resolve this i pressed down the red button so the clip was sticking out, then with my thumb pressed it in, and it clicked back into place, now been fine with each empty.

Dyson Ball DC24... • Answered on Dec 27, 2020


HI, Thanks for contacting the FixYa team.

1. Plastic Burning Smell - This means that there is friction in a plastic part of your Dyson. The only place this will be coming from is the BrushBar. The brushbar has jammed somehow. The smell arises as the rubber belt is still trying to turn the plastic brushbar but the brushbar is not moving. To solve the problem you will need to unscrew the soleplate using a 2 pence piece, this is done by inserting the 2 pence piece into the 3 plastic screws on the underneath of the Dyson. Turn the screws a quarter anticlockwise. You can then remove the soleplate. You will probably see that there is a build up of debris by the brushbar. This is more common on The Animal version as pet hair mixed with dust gets stuck in here, especially if the machine has been used on a damp or wet surface. So clean this area out and then try manually rotating the brush bar in each direction. If you have been using the machine for too long with the burning smell then it is likely that your brushbar will be melted where the belt attaches to it. If this is the case then you will need to get a new brushbar. If the brushbar is not too damaged check that the belt has not broken. If the belt has not broken then replace the soleplate. Turn the screws a quarter in a clockwise direction. Should your belt be broken then please re-post and we will show you how to sort this. Thank you

Dyson DC07... • Answered on Jun 19, 2020

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