Paper jam I inserted a receipt to copy it and it jammed. Now it sounds like the receipt is stuck in the roller. I have misplaced my service book. Any advice? Thanx!!

Frances;
I'm not Lexmark certified; however, paper motion fails are generic in nature. Paper motion fail can be a bit difficult to diagnose at a distance...
* If it jams at every sheet then check to insure there is not a bit-o-paper stuck from a previous jam.
* If it has been an issue that has been increasingly getting worse than I'd replace the pick-up roller(s)
* Lexmark's support page for your printer is below. (You can also find a service prover too)
* Parts order for your printer is also below. You can determine at the support page if your comfortable replacing pick-up rollers in that model printer.
support lexmark com Service Parts
Note:
* Frequently people tear a jammed sheet when it comes out leaving pieces behind. BAD! When you get a torn sheet in your printer insure you retrieve all the pieces. Those left behind guarantee a jam on your next try.
* Paper jams not caused by debris in the path or worn pick-up roller(s) is beyond user maintenance.

You should first have a check over the roller . Mostly the problem will be the roller only .

But let me know how old is your copier ?

Depending on it we can solve your problem .


SAM ANDERSON

Regular paper, envelopes, or specialty media may get stuck or jammed in the printer. Follow the instructions below to find and remove jammed paper (or other media) from the printer. If the HP All-in-One has a paper jam, first check the rear door. If the jammed paper is not in the rear rollers, check the front door.

Step one: Check for and remove any paper stuck in the paper In tray

1. Remove all loose paper from the paper In tray.
2. Press the RESUME button.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next step below.

If more than one sheet is stuck in the printer, remove the paper, one sheet at a time by taking hold of a sheet in the middle of the stack and, with both hands and firm, even pressure, pull the sheet towards you. Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

After removing the paper, check to make sure no scraps of paper are stuck in the printer.

• If the paper jam is cleared, skip to Step Four.
• If the paper is still jammed, continue on to the next section.
  
  

Step two: Clearing a paper jam from the back of the printer

If the paper jam is not accessible from the In tray, follow the instructions below to clear the paper from the back of the printer.

1. Unplug the HP All-in-One.
2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the HP All-in-One. Figure 1: Removing the rear door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all of the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Replace the rear door. Gently push the door forward until it snaps into place.
3. Press Cancel to continue the current job.
   
   • If the paper jam is cleared, skip to Step Four
     
   • If the paper is still jammed, continue on to the next section.
     
     

Step three: Lift the front cover and slowly remove any jammed paper

1. Unplug the power cable.
2. If necessary, pull the input tray down to open it. Then, lower the print cartridge door. Figure 2: Lowering the print cartridge door
   
   

1. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the device. If all the pieces of paper are not removed from the HP All-in-One, more paper jams are likely to occur.
2. Close the print cartridge door.
   Figure 3: Closing the print cartridge door
   

1. Plug the power cable into the HP All-in-One.
2. Turn the power on.
3. Press Start Copy Black or Start Copy Color to continue the current job.

Step four: Verify the print cartridge carriage can move freely

1. Unplug the power cable.
2. Check to see if the print cartridge carriage can move freely from one side of the printer to the other. If the carriage is to the right and out of plain view, skip to Step Five. Do not try to force it to move if it is hung up on something. [img src="http://h10025.www1.hp.com/ewfrf-JAVA/Image/common/note.png" alt="">
   NOTE:Be careful not to force the print cartridge carriage. If the carriage is stuck, forcing it to move will damage the printer.
   
   • If the carriage does not move, continue with the next step below.

Remove the print cartridges.

Step five: Reload and test the printer

Once the jammed paper is removed, verify that the printer is still functioning properly.

1. Reload the printer with plain paper.
2. Perform a self-test by pressing and holding the Resume button until the printer starts printing. A test page should print.

NOTE:Do not put more than 35 sheets of plain paper in the document feeder tray.

Gently move the print cartridge to the far right of the printer.

Remove the paper from the paper In tray, but do not remove the drawer.

Remove the rear access door.

With your fingers, rotate the rollers "up" three full rotations.

Push the rear access door back into the printer until it snaps firmly into place.

Replace the print cartridges.

Plug the power cable into the HP All-in-One.

Turn the power on.

Step six: Service the printer

Perform all the steps mentioned above. If the problem continues, service the printer.
Cause Paper jams can be caused by several factors. Follow these guidelines to prevent further paper jams.

• Insert paper into the paper tray only until it meets resistance. Do not push it farther in.
• Make sure that the paper is flat in the paper tray and that the guide is adjusted to the width of the paper.
• Do not add paper while the product is printing.
• Remove printed pages frequently.
• Do not use paper that is too thin, too slick, or that stretches.
• Do not use torn or creased paper. Used paper might cause jams.
• Make sure that the rear access door is securely fastened.

Hi,

To resolve paper jam issue, follow the steps
1. Open the rear access door.
2. Remove any bits of paper stuck.
3. Clean the rollers using lint free cloth ( upward position )
4. Close the rear access door
5. Open the front panel door
6. Check for any paper stuck between the rollers.
After doing all these steps, to make sure if your printer is working fine, try to make a copy.
If the printer can make copy, Click on the link to resolve printing issue -> Link

Clean the exit parts rollers,lever and the sorter roller and bins.

Lexmark printer have paper roller problem take printer for once service

THE INK MAY NOT BE TOTAL DRY WHEN MAKING BACK TO BACK COPIES, SOMETIME YOU NEED TO LET THE PAPER TONER DRY, LET THE PAPER COOL OFF BEFORE PUTING IT THREW THE MACHINE AGAIN, AND I KNOW ITS A PAIN IN THE BACK SIDE.

TRY IT

CANDYMANGANDY

there maybe a small paper jam in the machine that you are missing. if you are handy, unplug the fax machine and look around where the paper is fed into. if you see paper trapped anywhere, try pulling it out with a pair of needle nose pliers. the machine will not work right till the jam is cleared.
hope this helps.
wg

There are several things that can cause a paper jam error, even though there is no paper stuck. The most common is that the paper pickup rollers are worn or dirty, and can't grab paper. Even though there is no paper jammed in the machine, it will show the error message. The solution is to clean the roller with alcohol and a lint-free cloth (don't use paper towels). If the roller is very worn, you will need to replace it.

The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.