Question about Ithaca (93+PRJ11) Matrix Printer

1 Answer

Frequent Paper Jams

We have just put 2 Ithaca Series 90 POS printers into service. We find that they are frequently jamming, especially after the roll is half used. We are using double ply paper. Any assistance would be appreciated.

Posted by Roger Brand on

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1 Answer

Anonymous

The only suggestion I could make may be obvious but my experience has taught me that you need to make sure the paper is installed correctly, especially with double ply paper. We have learned that the yellow receipt copy ply must be attached properly to the green roller so that the double ply paper from the roll feeds correctly through the print roller. Also make sure the double ply roll paper is not loose coming off the roll that feeds to the print roller.

Posted on Aug 14, 2008

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  • Don't Overload
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  • If you still get paper jams after this may be its time to clear the internal of the machine..You might want to have a look at the following link..
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Sounds like it needs a maintenance kit. This will include a fuser, which should resolve the problem of the repeated horizontal lines and ghosted words. It will also cause more frequent paper jams when it needs maintenance.

A manual for installing a maintenance kit can be found online but sometimes will come with the kit. Google it anyway as it will give you an idea of the work involved.

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Frequent paper jams.

Heavy cardstock and certain types of slick or coated paper can cause frequent paper jams. To better isolate the cause of your problem (machine or paper), try a new ream of regular 20 lb copy or laser paper.
  • Don't Overload
    Overloading your paper tray can cause paper jams. Your manual may say that your input tray can hold 250 sheets -- but if you keep getting jams, try loading 225 sheets instead.
  • Check the Paper
    Check the minimum/maximum paper weights that your printer can handle. Paper that is too thick, or too thin, can cause jams.
  • If you still get paper jams after this may be its time to clear the internal of the machine..You might want to have a look at the following link..
  • http://lasertoners.blogspot.com/2005/10/laser-printer-jam-fix.html
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