There must be a little paper left from a jam or there is too much paper in the tray
I had to open the whole thing, and get very close to the sensors, and clean them with the knife, very carefully, of course. They look like white plastic thin rollers. It was a tough job to do. It looked like a bit of paper dust got really stuck on it.
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
4.
Turn
the machine around and open the Jam Clear Cover (1). Look inside the machine and
remove any jammed paper. Then close the Jam Clear Cover (1).
5.
After removing all of the paper scraps, Close the scanner cover by lifting the
scanner cover to release the lock. Gently push the green scanner cover support
down and then close the cover.
6.
Remove the paper tray from the machine.
7.
Place one of your hands under the LCD unit and into the opening of where the
paper tray was.
8.
Using your hand, lift the front of the machine approximately 6 inches off the
surface.
9.
Look inside the tray areas roof of the machine and you should see a row of black
rollers. See picture below.
10.
Look in-between each of the black rollers for a piece of stuck scrap
paper. (A flash light may need to be used if you are having trouble
locating the paper scrap).
11.
Using a pair of tweezers, the paper scrap can be easily removed from the exit
rollers.
12.
Place the machine gently down onto the surface. -
If paper scraps were found and removed from the machine, continue to
STEP
13. - If no paper scraps
were found inside the machine, the paper in the tray may be causing the issue.
If the paper is slightly curled, the print head will
catch the edge of the paper and tear it. To resolve the issue, the paper
must be replaced.
-
If you do not have replacement paper, follow the rest of this solution,
after you have replaced the paper.
-
If you replaced the paper, continue to STEP
13.
13.
Put the paper tray back into the machine.
Note
Be careful to not force the print head to move.
If the print head
is positioned at the far right hand side, you cannot move it. Please
contact Brother Customer Service from "Contact Us".
Note
Use a flashlight if necessary to check thoroughly.
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