Dell A960 All-In-One InkJet Printer Logo
Lana Breaux Posted on Apr 07, 2010
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I keep getting a cartridge 50C cartridge error on my printer. What can I do to fix it? I can't print just anything. The test printer works but I can't print anything else.

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Clive

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  • Master 4,362 Answers
  • Posted on Apr 28, 2010
Clive
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Joined: Jan 23, 2010
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Hi there Error 50c

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

2) Lift the printer cover/lid (scanner unit) until the scanner support holds it open.

3) Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.

4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

7) Lower the printer (scanner unit) until it is completely closed.

If the error message displays again, replace the color cartridge with a new
color cartridge.
If there is no error message (indicated by flashing lights), repeat steps 1–3 and then reinstall both ink cartridges.
8) Lower the printer (scanner unit) until it is completely closed.

If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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0helpful
2answers

Won't print reads error code 50c


I have to ask this question of you, just to make sure this is not an issue. Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don
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1answer

I keep getting Error 50C. I have followed all the

what has occured is the cartridge got shorted and has dried at the surface as well. Possible solution:
when you insert your new or used cartridges youll need to go through a *auto alignment*.

- Turn off the printer .
- Open up the printer.
- Turn it back on.
- Take out both cartridged; clean them off and the inside of the printer as well close printer then look at the prompt on the top of the printer.
- Hit select
- Print out an auto align pag.
0helpful
1answer

Can't find "cartridge error 50C" in my Dell owner's manual

Cartridge Error 50C
Your print cartridge has shorted.
  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Cartridge Error
Complete the following instructions:
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.
0helpful
1answer

Not printing. shows error 50C

Cartridge Error 50C
Your print cartridge has shorted.

Power off your All-in-One and unplug it.
Plug in your All-in-One again and turn it on.
Uninstall and then reinstall your cartridges.
If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
2helpful
1answer

Dell printer model# A940 50c error

Test your cartridges.

Remove the color ink cartridge then lower the cover of your printer. If the error message displays again, replace the black cartridge with a new one (or return the new one). Reinstall the color cartridge and remove the black ink cartridge then lower the cover. If the error message displays again, replace the color cartridge with a new color cartridge.
Note: My manual indicated that the printer might have detected a short circuit in a cartridge. I returned a month old black cartridge got a new one and my printer is working fine now. Good luck.
0helpful
1answer

Cartridge error 50c

Have you tried the Lexmark Knowledgebase?

http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:133:0:0&framed=&docid=ENUS8448&relevance=1

It addresses this specific issue. It sounds like a shorted cartridge. However, sometimes this just means that the contacts in the cartridge carrier need to be cleaned. You can do this by removing both cartridges and cleaning the electrical contacts on the cartridges as well as the ones they touch in the cartridge carrier on the printer. You can do this with a slightly damp soft cloth. You can also use a bit of rubbing alcohol as well.

I would try cleaning the electrical contacts as I described above before I'd do anything like getting new cartridges. If the problem persists after that and after following the instructions in the link I posted above, then it might be time to get new cartridges.
4helpful
1answer

Error code 50c

Cartridge Error 50C
Your print cartridge has shorted.
  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.If this does not resolve the issue then try the next steps.
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges.
12helpful
3answers

Error message 50c on printer

I had the same error message 50c and "color Ink low". I knew that I still had Black Ink, and that is what I just needed for the moment, so I removed the color Ink cartridge and it started working. You'll get a message 'print cartridge missing' but just press continue.
Hope this helps,
MPTMPeru
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Cartridge error

I switched my cartridges, color in black and vice versa, then printed test page then switched them back and they worked fine.
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Cartridge error 50c

I removed the color cartridge and left the black one. it worked.
(I have Lexmark X6100 Series)
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