Server connection error when scanning

Just set up email as normal, scan doc to pc,check docs or scan folder on pc for scanned doc, open new email and click the attach icon, navigate to scanned doc folder, highlight and press ok, then type address and send.

Hi Tim,

Can you please let me know the exact error message that you get , while you attempt to use the scan to email function?

May end users believe to scan-to-email to themselves internally, and then send it externally.
and the find it as a probably better option, as we get to preview the attachment before it goes out.

If you are using an exchange server then the exchange cannot handle the message size or attachment size, as well as when there is actually not enough space on the server probably it's full or near full.

Try setting up the email account again and then check if the problem persists, most probably this problem would not persist after a reset of the email account.

Hope this helps...:)

Model AR-M257 - I have several Sharp MFP devices at different locations and all are set up to scan through our email server using a special account I have just for this purpose. I have all of them setup using the external IP address of our Exchange server (not its name or FQDN) and I have firewall rules setup to allow SMTP from the WAN IP addresses of our different offices to the LAN IP address of the Exchange server. It worked at all the others but this one. I was getting the following error when trying to send a status message (under Log) from the device to my email account as a test: [error 973] incorrect format for primary smtp server. And when I tried to scan through our email server I would get "network error". However, a connection test succeeded. I had everything set correctly for SMTP and DNS but as I was trying anything I could to get it working I went to mDNS under Services and it was enabled. I disabled it and then I could get a status message to be sent to me and we could send a scan through our email server.

I've just discovered that Ricoh's built in software only works if your SMTP server sends out without picking up password or authentication.
Having same issue and it worked fine when it was behind corporate firewall with the same connection settings (IP address) as the SMTP server.
Once I changed web hosting - it won't recognize the SMTP server or any authentication methods. According to IKON (Ricoh support for the USA) - your SMTP server has to have "relay exception"

The scan-to-email may have been set up originally to utilize the old email server, using the old domain as the conduit for sending the scans through your network.
You may have to load the driver onto the new email server, or the main network server itself (which would then allow you to scan to emails with any destination as it is using the networks connectivity to deliver the emails, not the email server).
Then you can set up as many new user accounts as you want.

scan to email can only be setup to work on a internal email server if the email server is external it will not work. also make sure you input the admin email address and the from email address when configuing the machine

What error code are you getting? Try to scan again and let it fail. Press system monitor, scan, log. Look for jobs with Result of NG. Highlight one and press details. At the top, look for Result: NG (####). It will display an error number there. What is that error number?

751 cannot connect to server
7xx cannot connect ...
8xx could connect, but error...
801 bad user/pw or firewall
802 user/permissions
899 unknown if successful, may be normal

Check additional functions, system settings, network settings, email/ifax settings. Check SMTP server IP and authentication / encryption.

Ignore POP or recieve options as they are for IFAX.

Check you smtp server settings in admin settings. Verify there correct. If your smtp server needs your email address and password to send, that should be populated as well under them smtp authentication settings.

Try scanning a "photo" to file and using the advanced scan options to set a lower DPI. Then from the Library view you can convert that 'photo' (of a document) to PDF.

Steve

Symptom:
When you try to check or send any email, you get the following error messages:

The host 'pop3.example.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop3.example.com Mail Account', Server: 'pop3.example.com', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Or

The host 'pop3.example.com' could not be found. Please verify that you have entered the server name correctly. Account: 'pop3.example.com Mail Account', Server: 'pop3.example.com', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 11001, Error Number: 0x800CCC0D

Cause:

• Problem with internet connection.
• Incorrect anti-virus or firewall configuration.
• Message stuck in outbox.
• Incorrect newsgroup notification setting.

Solution:

1. Check your Outlook Express settings.
2. If you cannot get web pages then disconnect your internet connection and reconnect it and try again.
3. Reboot the computer and try.
4. Still no luck? Then check your DNS numbers, remove and reinstall your internet connection or TCP/IP.
5. This error can also appear if you have "notify me if there are any new newsgroups" check box selected but don't have a news account set up.
   • From the menu, go to Tools -> Options -> click on General tab.
   • Uncheck the "notify me if there are any new newsgroups" check box.

Important: If you have an anti-virus program installed on your computer and if you have set the anti-virus program to scan all emails automatically, then you need to change the settings in the anti-virus program to resolve this issue. To do that, you might need to turn off the option where it says "scan your email" or something like that. Refer your anti-virus manual for instructions.