We have the bottom drawer freezer, top french doors, 3 months old, freezer will not shut all the way and now after door open beep has gone off for an hour the whole unit has gone dark

Probably slipped off of track. Empty until light enough to completely remove drawer. Make sure guides are intact and reinstall properly.

I’m happy to assist further over the phone at https://www.6ya.com/expert/howard_977676954994c5b2

tough question
by the look of the picture it should not have that problem

something jammed or fallen on both openings
that stop doors from opening
call a fridge repairer first
those doors cost a lot to replace
maybe the fridge guy can you undo the top hinge of the french doors

if the freezer draw handle is broken you might need his help with that anyway

Make sure the freezer drawer and the refrigerator door are shutting properly. Sounds like air is getting in causing the frosty crust. Also be sure to reset the controls back to the original mid-way settings and allow a day or so for it to balance, if you have turned the fresh food compartment down to a lower temp it may cause a similar condition.

There are 3 bolts that hold the bottom of the freezer door in place, if you remove them the door will fall to the floor then youmcan pull it off then you can access the drawer

It sounds like a loose or bad seal on the top area of the freezer door. Use the old dollar bill test to see how good the seal is. Hold a dollar bill up to the seal and close the door. there should be some resistance. compare the resistance between the top and bottom of the door.

Check top see if the arms of the drawer are fully seated into the rails which support it and extend from inside the freezer when the drawer is opened. On most french door refrig's, there are hooks on the back side and tabs on the front side which are sometimes hard to get back in. Then the door is locked into the rail with a screw at the point where the rail meets the freezer door.

The switch and or the led light assy has ice inside of it. This is a known issue with this LG unit.

Call LG and request them to fix this under a warrranty.

Good luck.

Hi,
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heatman101

Okay, I fixed it for now. The design for this bottom freezer drawer is not good. What happened was most likely that my son slammed the door, and it bounced and was slightly open. Overnight, ice started to form all over the compartment, including inside the drawer guides. Some ice was probably obstructing the drawer glide from sliding shut.

What I did, not thinking this was the solution, was to prop chairs against the drawer to close it while I searched for answers on the Internet. In the meantime, some of this ice must have refrozen in the closed position (due to the weight of the chairs). When I went to check it later, I had a little trouble opening the drawer. I gave it a hard yank and some small frost flew off, as I opened the drawer.

It was not easy sliding it due to the frost. I then moved it out and in until it felt smooth, and finally closed the drawer and it stayed in the shut position.

Kids are instructed to close the drawer gently and visually check that it is sealed. There is also an air passage between the refrigerator unit and the freezer so that when you close the double french doors, some air pushed to the freezer section and momentarily pops the drawer open. You should make sure that the drawer closes before leaving the kitchen. If you are on vacation, prop chairs to make sure both the freezer drawer and the french doors stay closed. This is important if you're in an earthquake area as a small tremor could open the doors and you'll get a fire when the lights stay on and burn through the wiring (as others have noted).

if you have a french door (also known as bottom mount, freezer on bottom) and your fridge sections(cold air blows from freezer to refrig) is not cooling try this

1. ensure you hear the fan running, its it not, thats it(most likely fan motor
IF fan is running check these things
1. ensure refrig section light shuts off by holding down the switch
2. ensure door shuts
3. clean conderser coils (usually accessed from front through base grille)
4. check for icing in vents, freezer section contain them at top or back, and for a bottom mount the refrig sections vents are under your BIG drawer. if iced try a hair dryer from distance. or empty food into another fridge unplug open doors, and plug back in two days later this should defrost all ice build up