First of all make sure that you've correctly connected the scanner to your computer, and that the device is powered on. Then check if the scanner software and drivers are installed, to check these please follow the steps given below:
-Press 'Windows logo key' + 'R' key on the keyboard.
-'Run box' window will open up and type in 'Control Panel' then hit 'Enter'.
-Look for 'Programs and Features' and select it.
-Now check if 'Scanner' is listed in the installed programs list.
If the scanner is not listed there, then you have to install the software and drivers from the scanners manufactures website.
In case if scanner is listed in the programs and connected to the computer, try updating scanner drivers from device manger. To do these please follow the steps given below:
-Press 'Windows logo key' + 'R' key on the keyboard.
-'Run box' window will open up and type in 'devmgmt.msc' then hit 'Enter'.
-Look for the 'Scanner' and click on it.
-Select 'Driver Tab' and then click on 'Update Driver'.
GuruAid.Com
236 views
Usually answered in minutes!
×