20 Most Recent Kodak EASYSHARE 5300 All-In-One InkJet Printer Questions & Answers

I hear this is a common fault with these printers. Kodak are aware of the problem. If you follow the trouble shooting section on the kodak home page you will be given a reference number and be asked to phone their tech support. Tech support will take the ref number and your address and send you a new print head. They do this free of charge. They don't even ask when or where printer was bought. The only info they ask for is the servive number, which you will find when you open the top of the machine.

Kodak EASYSHARE... | Answered on Jul 13, 2019

the serial number is the same as the service number located at the bottom of the printer or at the top of the printer ink access area.

Kodak EASYSHARE... | Answered on Jul 13, 2019

We've determined that the printhead for your printer may be in need of replacement.
We will review your service history to determine if your printhead usage suggests that another course of action is required to solve your problem. To expedite this process, please complete the mandatory fields below. If we determine that a printhead replacement is necessary, the new printhead will arrive within 3 to 8 business days.
NOTE: If a mandatory field is incomplete, shipment of a new printhead will be delayed.

Kodak Service Number
(7-digit number located under the printer access cover) Call Kodak: All-in-One Printer Phone Support Live telephone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight, Eastern Time, 7 days a week. The expected wait time for phone support is 15 minutes.

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Kodak EASYSHARE... | Answered on Jul 13, 2019


Please check the manual to this device. Hope it will help you!

Kodak EASYSHARE... | Answered on Oct 27, 2017

Printer software will have a menu for cleaning the heads when they get dirty or clogged. Try that. You can also , if possible, remove the print head and soak it for a few hours in cleaning solution.

Kodak EASYSHARE... | Answered on Sep 21, 2017

I can SO relate to everones fustrations. I had had my printer for only a few months when I went to print out my wedding invites the POS printer RUINED almost half of them! I called Kodak several times and at the time their customer service calls were being answered "over-seas" and I am not racist (heck, I'm half hispanic myself!) but I could not understand most of what they were saying nor could they really understand me. So after back-and-forth conversations, they sent me a new print head which I received less than 3 weeks before my wedding...needless to say most of my guest did not recieve the invites until right before the wedding and weren't able to attend. Want to talk about PISSED. But unfortunately it doesn't end there. So my youngest son turned one year old right before the holidays and we decided to have his birthday party January 17th. My husband has been laid off for 2 months, so instead of buying expensive invites, we decide to print them with our "convient" kodak printer (ha!). Same FREAKIN THING!!!! (except i knew what was going on, so i didn't waste $50 worth of invites and 4+ cartiages of ink cleaning and calibrating). So I call Kodak and someone who I can understand answers the phone (thank you God! I really mean it, Thank you!) and I warn the poor girl that none of my anger is directed at her but I am anger beyond belief...like I could feel my face burning and was ready to bunt kick the printer! She said that they would send another print head...and I asked for a supervisor. I spoke with a guy who was really nice and helpful as he could be.
SO FINALLY I GET TO THE SOLUTION PART (its the best solution your probably gonna get with it anyway>>)
So he says that the reason why kodak printers printer better the quality photos (which they really do when they actually work!) is because they use a thinker ink that is pigmented more for photo quality. Because of that the print heads can get clogged more easily if not used "just right". Like most printers and most people I leave my printer on regularly. I turn it off, just not every time I use it. He said that all the little sounds that it makes is regular maintainence on the printer and the print head. So it should be turned off regularly. He also said that these printers are designed to do heavy duty photo printing. So if they sit unused for a period of time, that will also clog the print head and cause it to defect, not always imediately. So he told to print something at least once a week. It doesn't have to be a photo. It could be a demo sheet, or just some random thing. He said to use the print head cleaner setting every other month to prevent back up. And last but not least...they are sending me yet ANOTHER print head. I intend on following what they instructed, but if this happens again, they will replace my printer. They said they can't replace the printer until the 3rd "issue". They don't automatically give free ink with the head anymore, but if you talk to a supervisor and tell them how angery you are (that it screw up your wedding and now your son's 1st birthday party) they might give ya some free ink. Nice guesture, better than nothing. So I'm suppose to get my print head in the next week, mean time make my sons invites WAY late and making my life more difficult. For those of you who couldn't get ahold anyone, here is the number that I called:
You will spend sometime on hold, so make sure your phone is fully charged. I called at 8pm this last time and the wait wasn't too bad, so that might help someone. So call, get a new head, call again, get a new head, call again and THEN get new printer. THats the best solution I got. Hope it helps!

Kodak EASYSHARE... | Answered on Aug 09, 2017

The problem you are all having is with the print head (The black tray that your ink cartridges sit in).

Most of the time a simple cleaning of this will correct the problem, if it does not then you will have to call Kodak support and they will send you out another print head.

But lets try and see if we can get your troubled one to work again by following these steps...

1 - turn printer on and open the lid as if you were going to change the printer ink cartridges.

2- when the ink tray moves into the center and stops, remove both the black and color cartrdiges from the print head.

3- To remove the print head simply place your left thumb inside the head all the way to the left facing up and pinch the upper left lip of the print head to release it, then pull the entire tray out with your other hand ( there is a release inside the tray above the sticker of a finger and bullseye to the far left in the upper left corner inside the tray)

4- With the tray now removed be sure to look at the bottom and you most likely will find a build-up of black ink... clean this off using DRY paper towel as much as you can.
I used rubbing alcohol but if you do this make SURE it is completely dry before reinstalling.

5- Once you have cleaned the print head reinstall it in reverse fashion than you removed it, if you installed it right you will hear a solid CLICK noise.

6- replace the ink cartridges you removed if they still have ink in them and then close the printer lid.

7- You may get a notice that there is a new printer head and or cartridges and it will want to align and or calibrate the printer...be sure to do this!

8- Once the printer is recalibrated hit the menu tab on the printer and choose " clean ink head"... Do a deep cleaning 2 times!

9- Now try to print something that contains something black like a text document. If it works you are all set, if it did not then you will need a new print head from kodak. simply explain that you did the above steps and it did not work so that you can avoid support trying to run you through all this. They will send you a new one in 2 days.

Hope this helps and good luck!

Kodak EASYSHARE... | Answered on Jun 20, 2017

How is the printhead removed? Thanks.

Kodak EASYSHARE... | Answered on Apr 26, 2017

most just pull out .

Kodak EASYSHARE... | Answered on Jan 31, 2017

My printer will not print black ink. The color ink is very light. I replaced a new color cartlidge, cleaned the printheads and tried to callibrate, but the printer could not identify the callibration page from my scanner. Can you help me resolve my problem?

Kodak EASYSHARE... | Answered on Dec 17, 2015

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