Hello... It appears that it's not an uncommon problem. One workaround would be to use the "Scaner and Camera Wizard" that comes with Windows. You can find it in XP in the start menu-accesories. In win7 you press the start button and type scanner, you will have a list of programs, documents and other files related to the scanner, use the first one it finds. The only draw back is that you won't be able to use some functions, can't tell you which as i don't have the device.What windows version are you using?
I did as you sugested using "Scaner and Camera Wizard using Windows XP. Please reply. This did not solve problem.
From thehttp://usa.canon.com/cusa/support/consum... page instal:
1st - 5000fvst8021a_xpen.exe
2nd - WIAdriver5000F.EXE
3d - deldrvwin1250ejf.exe
and last cstbwin4136en.exe
Instal with device unpluged and only plug it in if the wizard asks to. Restart after each og the four instalations
After you try that please let me know if it's the same error or another.
Good luck
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