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Here are some troubleshooting steps you can try for your Epson V500 Photo scanner:
Check the connections: Ensure that your scanner is properly connected to your computer and turned on. Check the cables and ports for any damage or loose connections.
Restart your computer: Sometimes, restarting your computer can fix communication issues between your scanner and computer.
Reinstall the scanner software: Try uninstalling and reinstalling the scanner software on your computer. You can download the latest software from the Epson website.
Check for updates: Make sure that your scanner software and computer operating system are up to date.
Try a different USB port: Plug the scanner into a different USB port on your computer and see if it makes a difference.
Reset the scanner: Turn off the scanner and unplug it from the power source. Wait a few minutes and then plug it back in and turn it on.
If these steps don't resolve the issue, it's possible that there may be a hardware problem with the scanner that needs to be repaired.
If the rebooting does not do the trick, then the rep is right in telling you that unit is in need of repair. But at what price. Better check that out first since it might be cheaper to replace than repair.
Sounds like a scanner hardware problem. It's not advisable to open the printer and repair it yourself. It would be best to contact Lexmark Technical Support Center for further assistance.
You don't say exactly, but I'm guessing that scanning when laying the document flat on the glass (ie, not using the document feeder) you get a printout that is fine. It's only when you use the document feeder that you get the vertical lines on the printout?
Epson repair tech in my area says this is a common problem. It is due to the aging of the calibration strip (the white strip at the underside of the flat bed glass near the "home" position). It shrinks after years and can't provide correct calibration.
This is a problem only with the pages fed through the document scanner. It sounded weird to me, but the tech said he stocks lots of replacement glass and does lots of these repairs to Epson scanners.
It might be cheaper to buy a new scanner rather than get yours fixed. He said it's pretty inexpensive to do this repair, but scanners are also pretty cheap.
Good luck.
I have had the sam problem on 2 of the same scanners.
Open the scanner cover and slide the transparency unit transportation lock to the unlocked position. Then close the scanner cover.Power it on and there you go.Somehow this little switch can get moved and there is the grinding noise and not working.
Motorola currently does not sell replacement parts. You probably have to send your phone in to them for Repair. For more information, visit http://servicemyphone.motorola.com/iden/support/support_home_main.jsp
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