Question about Epson Perfection V500 Flatbed Scanner

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Epson v500 Photo scanner was working but now gives a red light and whirring noise when opening the app installed on Mac - gives warning "cannot properly connect with scanner".

Posted by Jeffery Hogg on

  • Larry Ng
    Larry Ng Aug 08, 2021

    the scanner is old for year 2001. XP and VISTA was last MS OS it supported ,when new.
    2009 made.
    https://files.support.epson.com/pdf/prv5...

    why not reload the scanner software.
    and last the new software from the maker i s here.

    https://epson.com/Support/Scanners/Perfe...

    always tell OS first. or answer are harder. mAC 11.x is last one.

  • Larry Ng
    Larry Ng Aug 08, 2021

    page 206 read
    https://files.support.epson.com/pdf/prv5...

    first is power, the scanner needs good power,
    the Epson power pack is 24vdc , 1.3amps
    there are 2 packs one for 120vac and one for 240AC is yours wrong? for your countries power
    or did you plug in the wrong power pack, ? oops. that can wreck a scanner if you did.


    try all USB ports on the unstated PC, and or , or on another PC.
    red LED see pg 205
    https://files.support.epson.com/pdf/prv5...

    next time tell what PC you have maker and model and OS
    nobody can guess PC's ever, (as the book told you both ends must work right)

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