20 Most Recent Epson Perfection 3170 Flatbed Scanner Questions & Answers

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No light when scanner turns on; can bulb be replaced? where to buy?

Unfortunately the bulb on the scanner is not available on retail stores. Epson does not allow end users to take the scanner apart because they might not be able to put the scanner back in together because of the scanner's engineering design.
Please log on to support.epson.com. Click on help me find a service center to the right of the page to search for an epson certified servicer near to your area.
7/26/2022 10:38:43 AM • Epson Perfection... • Answered on Jul 26, 2022
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My epson scanner 3170 is flashing a red light and

This happened to both mine and my sister's 3170. The plate holding the belt pulley wheel is held by two very small plastic flanges. At between a year to a year and a half the flanges fatigue and break causing the forward pulley wheel to break free. With the belt no longer able to turn the scanner won't initialize, the lamp won't light and the red flashing light comes on. The fix is rather simple though. Simply drill a small hole through the bottom of the case and place a small metal screw through with the screw head placed so that it overlaps the pulley wheel base thus holding everything down snugly. Fixed both scanners with this fix. In my opinion, just poorly engineered and perhaps even "designed in obsolescence". Most people would simply toss it and buy another considering what it would cost to send it in for service. You might even get charged for a new lamp that you didn't need. That was what Epson Service diagnosed the problem as over the phone.
3/1/2021 11:48:45 AM • Epson Perfection... • Answered on Mar 01, 2021
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Drive belt came off internal spool. How do I remove cover to fix

Press tabs within four corners of the scanner and careful remove the top of the glass scanner
8/31/2015 2:15:56 PM • Epson Perfection... • Answered on Aug 31, 2015
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Scanner is not scanning complete slide photo

Check the carriage and lubricate
3/11/2015 11:05:11 AM • Epson Perfection... • Answered on Mar 11, 2015
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The inside of the glass needs to be cleaned. How

The 3170 has a screw in each of the two slots where the lid inserts into the scanner. Remove the lid, remove these screws, and then the top portion of the scanner with the glass slides forward and off. Mine was stiff getting it off, but with some slight twisting and a bit of force it came off. You can then clean the glass.
10/16/2012 2:22:37 AM • Epson Perfection... • Answered on Oct 16, 2012
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Suddenly doesn't warm up epson 3170 and windows

Sounds like the bar inside off the scanner isn't working properly, if thats the case then that means the scanner is bad and it would need to be replaced.

Only thing you can try would be to unplug the scanner for about 5 minutes and then plug it back in. Then turn it on and see if it can initialize properly. If it still cant then you know the scanner is bad for sure.


8/24/2011 8:34:06 PM • Epson Perfection... • Answered on Aug 24, 2011
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Epson Perfection 3170 scanner - scanning light

I am glad to HELP YOU!

If the scanning light is not working during the scanning procedure itself that issue could be generated by two causes:
1. an improper power connection
This case check again if all connecting ends (the wall outlet plug-in and the jack that comes into the scanner power supply hole) are properly inserted
2. the scanning light is out
This case the light must be replaced. But because it's an expensive light output I'd suggest you to forget this option (buying a new light output) and focus on buying a totally new scanner machine...

The previous solution was offered assuming that the scanner itself is recognized by the computer and the "scan" command is properly taken.
But in case the computer "doesn't see/doesn't detect" the scanner leads to the third solution (apart of the other mentioned two before...):
see if the scanner driver is properly installed and works accordingly to the operating system; also check the USB connector. If everything OK then return to the solutions 1 & 2.

GOOD LUCK!
5/2/2011 5:38:32 AM • Epson Perfection... • Answered on May 02, 2011
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Epson 3170 scanner - have

Check to see where it is writing to (which directory) and make sure the directory exists and you do not have duplicate filenames. Check the free space on the drive you are writing to. Run an error check on the drive. If it is a shared folder/directory then check your permissions.
3/24/2011 1:02:19 PM • Epson Perfection... • Answered on Mar 24, 2011
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