Went through all the self-help information and got to Paint and apparently the scan capability is missing
SOURCE: unable to scan
Make sure you have microsoft word installed i you computer.
But if you want to scan a document you can also scan it to HP Document Viewer.
First open solution center/HP Director and try to scan from document> then in the optin which says where do you want to send the scanned image> click on the drop down and check to see yu have the option of word> if yes select the option of word and try to scan.
If not Open HP Solution center/HP Director and go to settings> Scan settings> Scan to setup> Go to> Destination List> And click on Restore defaults and check to see if you have the option of word in the availabe list and front panel destination list> then click on apply ad ok and close all the windows and then try and check to see if you get the option of scan to word.
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