Philips GoGear HDD1830 MP3 Player Logo

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Posted on Jun 09, 2009
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My gogear is frozen. One song ended and before the next one started it froze and it has been like this for several hours. It doesn't respond to any of teh buttons being pushed

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  • Expert 98 Answers
  • Posted on Jun 09, 2009
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Joined: Nov 17, 2008
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Try doing a soft reset. 1. Press and hold the Power on/off key and the volume + key for a couple of seconds. 2. Then switch on the GoGear using the Power on/off key. Note: Your songs and data will not be lost or corrupted by a soft reset. Update your players firmware to the latest version to reduce the chance of future hang-ups. (http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?scy=NZ&slg=ENG&cat=MP3_PLAYERS_CA&sct=HDD_AUDIO_JUKEBOX_SU&session=20090608204052_67.190.4.112&grp=PORTABLE_ENTERTAINMENT_GR&ctn=HDD6320/01&mid=Link_Software&hlt=Link_Software)

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My gogear vibe is frozen it wont work the screen is on but you cant here anything and cant move it i was hearing a song then it was almost over then i tried to change the song but it froze please help

Hi,

Please see this link which describes the steps to take when this player freezes up.

Please remember to leave a vote for the solution if it helps.

Many thanks. Link is here.
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My Philips GoGear MP3 Player is stuck

Been using this for a few months. Froze up on same song while on vacation last month, and continued to play same song on repeat until battery went down. Now is frozen with "Do Not Disconnect" as it was being charged on my laptop. Attempted to unplug and plug back in and Windows gives DO NOT DISCONNECT!!!!!

I am having the exact same problem!!!!!
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My GoGear MP3 from Philips is frozen on Ok To Disconnect.

You will need to grab the updated version of the Philips Device Manager from Philips website and update the firmware to resolve your issue.
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My philips gogear 8gb has froze and has been frozen for 4 hours now. what can i do?

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Frozen

ok.
all you need to do is push and hold the ^ (up) key on the front and the Volume + key on the side for a few seconds. This will force the hddto reset and turn off. Now you can turn it back on and continue using it. Please note this doesn’t erase the data or music off the MP3 player.
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After listening to the first song, i flipped to the next and it froze!

There should be a reset button at the back try this, or hold the power button for several seconds and see if it does anything.

If it's just frozen in on mode you can also wait for the battery to die and then try again.

Good luck.
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Phillips GoGear 4Gb - Can't sync songs onto player anymore.

Software can be found by going to:
www.usasupport.philips.com
Enter your model number
On the next page, click on your exact model number without the "B" on the end
On the next page, click on "software and drivers"

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor
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