Question about Philips GoGear SA178 MP3 Player

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Phillips GoGear 4Gb - Can't sync songs onto player anymore.

I bought a Phillips GoGear 4GB  three weeks ago and have downloaded about 500 songs onto it. Today I was syncing 40 songs from Windows Media Player and it stopped all of a sudden with 7 songs left. I tried to start the sync again and got an error, something to the affect of your device is operating slowly, cannot sync until the device responds, try disconnecting from com., try resetting, etc. I disconnected, then reset, still the same thing. It still has 1.6GB remaining, anyone know what I could do to fix this problem. Should I repair through the device manager and lose all files, or is there something else I should do. Any help greatly appreciated.

James

Posted by James Merit on

  • Anonymous Feb 07, 2008

    I am having a different problem thogth I am being told to use the method your asking if you should use with the device manger, but I have lost the cd and would like to know where I may get it.

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1 Answer

ThaMp3Doctor

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  • 8,597 Answers

Software can be found by going to:
www.usasupport.philips.com
Enter your model number
On the next page, click on your exact model number without the "B" on the end
On the next page, click on "software and drivers"

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Posted on Feb 11, 2008

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Anonymous

  • 1 Answer

SOURCE: Phillips GoGear 4Gb - Can't sync songs onto player...

This is only a makeshift solution.
I use a philips gogear sa52xx and found out, that deleting the drivers, then reconnecting the Player and pressing F5 in the explorer allows me to normally access the philips gogear sa52xx for about 30 seconds. After that, out of nowhere the drivers will sever and the Code 10 error appears. So, another disconnect - deinstall of the driver - reconnect - F5 in the explorer until the Player appears and then sync. The proplem is, that this works best (maybe only) with mp3 files...
So convert your music files into mp3 first, than do above steps for drag 'n' drop.
Usually, you need to do the whole procedure 2 times for a CD, sometimes 3.

Posted on May 11, 2009

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-Tha Mp3 Doctor

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There are a few possible answers:
1)Start simple - disconnect the GoGear from the computer - let it update - then reconnect it to the computer; if this fails, restart your computer and try syncing again

2)You need a firmware upgrade to make the device compatible with your computer: just open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website; click on the update tab

3) The songs have Digital Rights Management (DRM) protection.Try re-downloading the songs without DRM protection.

4) The songs are in a format not recognized by the GoGear. The GoGear, for instance, will not take iTunes files b/c they are AAC format. With MP3 files, the player supports 32 –320kbps. With WMA: 5-192kbps with sampling rate 8.0kHz up to 44.1kHz. Right click the song file, and select "Save As", and then change the format of the song file. Or, redonwload, in the above-said format.

-Tha Mp3 Doctor

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Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

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Phillips GoGear 4Gb - Can't sync songs onto player...


This is only a makeshift solution.
I use a philips gogear sa52xx and found out, that deleting the drivers, then reconnecting the Player and pressing F5 in the explorer allows me to normally access the philips gogear sa52xx for about 30 seconds. After that, out of nowhere the drivers will sever and the Code 10 error appears. So, another disconnect - deinstall of the driver - reconnect - F5 in the explorer until the Player appears and then sync. The proplem is, that this works best (maybe only) with mp3 files...
So convert your music files into mp3 first, than do above steps for drag 'n' drop.
Usually, you need to do the whole procedure 2 times for a CD, sometimes 3.

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Here's what happened: When you first synced your GoGear to Windows Media Player, you may have set up the automatic sync option. When this option is selected, Windows Media Player will add EVERY song, picture, etc from your Library on your computer to the GoGear. Now, every time you sync you device, it adds every new file from your computer into the GoGear automatically. It will even delete songs from your GoGear that were on there before.

Go into Windows Media Player 11 with your GoGear connected to the computer (it will automatically sync and add new files one last time), move the mouse cursor over to the sync tab; a small black arrow will appear under the word "Sync"; click on the small black arrow and a dropdown menu will appear; select "Portable media device" from the dropdown menu, and another dropdown menu will appear; select "Set Up sync"; a window will appear with some information on your device - uncheck the box that says "Sync this device automatically"; click Finish; This will eliminate the problem of Windows always adding songs/files you don't want into your player.

-Tha Mp3 Doctor

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