Philips GOGEAR - Recent Questions, Troubleshooting & Support


I think you need a third party software, just convert your videos to the format which support by your player.
Here is a detail tutorial about how to convert almost all popular video formats even high definition video for playback on your portable multimedia players such as iPod touch/video/nano/classic, Zune, iPhone, Apple TV, PSP, Xbox 360, PS3, Archos, iRiver PMP Player, Creative Zen, Pocket PC, and Mobile Phone etc.
http://www.dvd-ripper-copy.com/guide/video-converter-guide.html#195

Philips GOGEAR... | Answered on Aug 31, 2020


Hey, I am not sure about ubunta but in Windows, you need a program that "tags" the MP3. Just google MP3 tag editor and you will find some programs that do this. Again, not sure about ubunta but give it a shot. What this program does is let you edit the MP3 to the fullest. Song title, artist, album, everything...Check it out....

Philips GOGEAR... | Answered on Apr 24, 2020


my mp3/4 does not play video when you click on vidio it says video format not supported

Philips GOGEAR... | Answered on Apr 22, 2020


Hi jessienuss...

Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
4...Install all your music into Media Player that you want to install on your MP3 player.
5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
6...Media player should recognize the MP3 player and sync with it.
7...After it is sync'ed with the computer,you can add the music you have installed into Windows Media Player to your MP3 Player.
Please take time to rate me

Philips GoGear... | Answered on Apr 21, 2020


pirating music is against the law and can get you into serious trouble, please use one of the many online music purchasing services available such as itunes and amazon music.
Good luck and have fun!

Philips GOGEAR... | Answered on Apr 07, 2020


my phillips gogear mp3 os saying i have no media engine and a drm liecince

Philips GOGEAR... | Answered on Mar 12, 2020


Thge SA6045 does not support DRM protected files. If you are downloading these files from the internet, then you'll have to look elsewhere for files.

If you are ripping your own CDs to .MP3 or .WMA with Windows Media Player, then you need to change a setting in Windows Media Player.

Open Windows Media Player. If visible, click on "Tools" then options. If the menus are not visible, right-click at the top of the Media Player Window, then select "Tools" and click options.

Click on the "Rip CD" or "Rip Music" tab (depending on version).

Remove the tick from the box next to "Copy Protect Music" (or similar)

This will stop DRM protection on any further tracks ripped.

You will need to rip any DRM tracks again.

Philips GOGEAR... | Answered on Mar 12, 2020


These songs must have been purchased online. Itunes, or many online MP3 stores do this to prevent piracy. The songs can only be played on the PC that purchased them. Either buy the music from a DRM free site or find a DRM ripper, which maybe illegal in some locations.

Philips GOGEAR... | Answered on Mar 12, 2020


This player definitely supports drm, but there are different versions of drm. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license.

To fix this problem, you will need to convert those non-supported DRM files to Mp3 files using Mp3 conversion software.

-Tha Mp3 Doctor

Philips GOGEAR... | Answered on Mar 12, 2020


DRM stands for Digital Rights Management. It is used to protect purchased & downloaded tracks. Most Philips MP3 players are not compatible with DRM tracks.

If you are ripping your CDs with Windows Media Player, click on Tools -----> Options. Click the Rip Music tab (varies from version to version) and make sure the Copy Protect box is un-ticked.

Philips GoGear... | Answered on Mar 12, 2020


sounds like the music you put on it is full of DRM. You can either rip the music off the original cd to mp3 and not include DRM. Or you can request a non DRM version download from where you downloaded it to begin with.

Philips GOGEAR... | Answered on Mar 12, 2020


Hello Friend,
Your player does not support copyright protected music.
To avoid this error, you can:
  • Download music which is not subject to copyright protection.
  • Deselect the option Copy protect music and click OK before you start ripping music from CD.
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Best Regards,

Philips GOGEAR... | Answered on Mar 12, 2020


i need help with puttin music on my mp3

Philips GOGEAR... | Answered on Feb 20, 2020


This is a useful MP4 Converter to convert all popular videos & audio to MP4, MP3 formats with fast speed and high quality. Stillbon Video Converter Ultimate Software is easy-to-use, it will be quick to convert AVI, MPEG, 3GP, WMV, MOV, FLV, DV, MKV and more video files to MP4 formats with a few clicks. It can also help you convert popular music files like WAV, MKA, M4A, WMA, AAC, etc. to MP3, M4A formats.
Visit Here- https://www.stillbonsoftware.com/video-converter-ultimate/

Philips GOGEAR... | Answered on Feb 18, 2020


Even the newest version of the Arcsoft Media Converter, I have found, doesn't recognize FLV files even if you have an FLV codec. Use a free program called Riva FLV Encoder to convert any FLV files to AVI format first. Then Arcsoft will recognize it.

-Tha Mp3 Doctor

Philips GoGear... | Answered on Dec 20, 2019


Hi driddle00...
This information came from the Microsoft WebPage:

"Cannot play back the file. The format is not supported. This behavior occurs because PowerPoint can play back only QuickTime movies (.mov and .qt files) that use compression schemes with corresponding Media Control Interface (MCI)-compatible codecs.

A codec (compressor/decompressor) is an algorithm or scheme that is used to record digital video or audio. For example, when you transmit video over the Internet, the video must be compressed on the sending end and decompressed on the receiving end. A codec can be chosen based upon the user's audio or image quality and image size preferences.

When you read a QuickTime movie, a Video for Windows decompressor decompresses the QuickTime files. If the decompressor does not support the compression method used by the QuickTime movie, the decompressor cannot display the movie on the screen.
To work around this behavior, use one of the following methods. uparrow.gifBack to the top Method 1: Create a hyperlink to the .mov file loadTOCNode(2, 'workaround'); Create a hyperlink to the .mov file, and then let the QuickTime Player for Windows play the file instead. To do this, follow these steps:
  1. Select the object or text that you want to assign the hyperlink to.
  2. On the Insert menu, click Hyperlink.
  3. Under Link to, click Existing File or Web Page.
  4. Select the QuickTime movie that you want to play, and then click OK.

    Note Under Look in, click Current Folder to see a list of files, click Browsed Pages to see a list of recently viewed Web pages, or click Recent Files to see a list of recently used files.
During the slide show, click the linked object or text to play the movie. If a valid player is available, the player starts, and then the player plays the QuickTime movie. uparrow.gifBack to the top Method 2: Convert QuickTime movies to AVI format loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To convert the QuickTime movies to AVI format, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to AVI.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Make sure that you change the extension on the file name to .avi, and then click Save.
uparrow.gifBack to the top Method 3: Recompress the QuickTime movies with compatible codec loadTOCNode(2, 'workaround'); Note In the following steps, you must use QuickTime 4.0 Pro. You cannot follow these steps with the basic version of QuickTime 4.0. The steps are the same for both Windows and Macintosh versions of QuickTime 4.0.

You can use other QuickTime editing programs instead of QuickTime 4.0 Pro. To do this, see the QuickTime documentation for the relevant steps.

To recompress the QuickTime movies with compatible codec, follow these steps:
  1. Start QuickTime Pro, and then open the file that you want to convert.
  2. On the File menu, click Export.
  3. Set the Export file type to Movie to QuickTime Movie.
  4. Click Options, and then click Settings.
  5. In the Compressor group, click the list of compressors, and then select one from the previous list. Cinepak is a popular format. Select the format that you think works best with the movie.
  6. Click Save.
uparrow.gifBack to the top Verify that QuickTime movies are compatibleYou can use Microsoft Media Player to... loadTOCNode(1, 'moreinformation'); Verify that QuickTime movies are compatible loadTOCNode(2, 'moreinformation'); You can use Microsoft Media Player to verify that a QuickTime movie is compatible with PowerPoint.

Note Microsoft Media Player (Mplayer.exe or Mplay32.exe) is a different program than Windows Media Player. Microsoft Media Player is included with various versions of the Windows operating systems, and is an MCI-compliant device. Windows Media Player, however, is a new technology that does not rely on MCI to play various forms of media. Windows Media Player can play a wider range of video and audio formats than Microsoft Media Player can play.

To determine the compatibility of the movie, follow these steps:
  1. Click Start, and then click Run.
  2. In the Open box, type the appropriate command for your operating system:
    • In Microsoft Windows 98 or Microsoft Windows Millennium Edition, type mplayer.exe, and then click OK.
    • In Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows XP, type mplay32.exe, and then click OK.
    Microsoft Media Player starts.
  3. On the File menu, click Open.
  4. Select the QuickTime movie that you want to verify. Click Open.
If the QuickTime movie is compatible, Microsoft Media Player opens the movie. If Microsoft Media Player opens the movie, but PowerPoint does not, there may be a problem with PowerPoint or with the MCI settings. If Microsoft Media Player does not open the movie, and then you receive an error message in Media Player, the movie is not compatible and cannot be played in PowerPoint. You may be able to make the movie compatible by using one of the methods described in the WORKAROUND section of this article."

Philips GOGEAR... | Answered on Oct 31, 2019


I use youtube converter.
It works great!
download youtube converter

Philips GOGEAR... | Answered on Oct 09, 2019


Video (eg: YouTube Videos) can be dragged onto the PVP such as Philips Sa5285/37 without using ArcSoft or Windows Video Player. Use "Mozilla FireFox 3.0.5" with "Download Helper 3.5.1 Add On" and download the selected Video from YouTube in the prescribed manner and then drag it onto your PVP by opening up "My Computer" in Windows and finding the PVP Icon (make sure your device is connected) - open it and find the Video Folder and if it is not there create one as you would on your PC. This works well as long as the Video is converted to AVI by the Add On Download Helper Convertor. Open "Preferences" window after opening FireFox Browser and opening Download Helper window. Select "Conversion" ,Double Click "Convert FLV Files From ALL to AVI Default" from main window( this would have been set as a rule ). Then Select Input Files with Extension "FLV" then "from site" "ALL" then for "Output" select AVI(mpeg4+mp3) then selct "Details" & then "General" and then "Output Format" "AVI Format" then "Video Codec" "mpeg4" then "Audio Codec" "libmp3lame". Do not go to "Advanced" and change anything -those boxes are left unchecked and just "Custom AVI" comes up for Video Format. Good Luck Friends! DWH

Philips GoGear... | Answered on Sep 26, 2019


i think ,your meaning is to convert the format of your video to suitable for your PHILIPS.
Video Download Studio can help you with this.
it can convert your video to any kind of format,such as AVI, MPEG, MP4, 3GP, WMV, MP3, FLV, MOV, WAV.
get a free trial from http://www.downloadvideos-convert.com/download-videos-music
hope it can help you more or less!

Philips GOGEAR... | Answered on Sep 24, 2019


Different players will accomodate different formats. You might have to reformat the WMA files on your PC and then transfer to your unit.

Philips GOGEAR... | Answered on Sep 17, 2019

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