Philips Audio Players & Recorders - Recent Questions, Troubleshooting & Support


Right click on the music file while it is displayed on the Windows Media Player window - click on "Advanced Tag Editor" - you will be able to change the genre and several other pieces of information.

-Tha Mp3 Doctor

Philips SA4010... | Answered on Apr 24, 2020


Hey, I am not sure about ubunta but in Windows, you need a program that "tags" the MP3. Just google MP3 tag editor and you will find some programs that do this. Again, not sure about ubunta but give it a shot. What this program does is let you edit the MP3 to the fullest. Song title, artist, album, everything...Check it out....

Philips GOGEAR... | Answered on Apr 24, 2020


my mp3/4 does not play video when you click on vidio it says video format not supported

Philips GOGEAR... | Answered on Apr 22, 2020


Hi jessienuss...

Downloading Music to MP3 Player

1...You must download and install Windows Media Player 11 on your computer.
NOTE...Some older MP3 players will not work with Windows Media Player 11 or Windows 7 with Windows Media Player 11.
If this happens to you, then you will have to uninstall Windows Media Player 11 and install Windows Media Player 10.
2...After you have downloaded and installed Media Player on your computer.
3...Open Media Player on your computer.
4...Install all your music into Media Player that you want to install on your MP3 player.
5...Plug in your MP3 player to the computer using your Data/Sync cord, be sure that Windows Media Player is on.
6...Media player should recognize the MP3 player and sync with it.
7...After it is sync'ed with the computer,you can add the music you have installed into Windows Media Player to your MP3 Player.
Please take time to rate me

Philips GoGear... | Answered on Apr 21, 2020


pirating music is against the law and can get you into serious trouble, please use one of the many online music purchasing services available such as itunes and amazon music.
Good luck and have fun!

Philips GOGEAR... | Answered on Apr 07, 2020


You can download music from Amazon.com or iTunes. And then sync with your mp3 player.

Philips... | Answered on Apr 01, 2020


This can be due to a bad connection such as a cold solder joint or eventual failure of the display element.

Philips Audio... | Answered on Mar 31, 2020


lence is weak please chane the lence

Philips HTS-3565... | Answered on Mar 27, 2020


Actually, look at the Philips SBC HB550S battery, the black label on battery isn't going to the end of the battery's "-" side, there's few millimetres of solid metal. Look at other, ordinary rechargeable battery, for ex duracell's. This other battery has label all over battery (from "+" to "-"). So only thing you have to do to make any batteries work with you have to cut and remove this label from battery you want to use from the "-" side of the battery, about 1-2 cm, like philips one has. It's because these headphones have this extra clip in battery sockets, philips wants us, customers, to buy those extra-expensive batteries. That's as simple as it is! Hope it helps you, it definitely helped me.

Philips... | Answered on Mar 26, 2020


My soundbar won't power up. So I pull the battery out of remote, press a few buttons, put the battery back in and all of a sudden the device can be powered up and controlled. Until next time it stops responding. I replaced that original battery with a new one but the problem still persists.

Philips SoundBar... | Answered on Mar 24, 2020


my phillips gogear mp3 os saying i have no media engine and a drm liecince

Philips GOGEAR... | Answered on Mar 12, 2020


Thge SA6045 does not support DRM protected files. If you are downloading these files from the internet, then you'll have to look elsewhere for files.

If you are ripping your own CDs to .MP3 or .WMA with Windows Media Player, then you need to change a setting in Windows Media Player.

Open Windows Media Player. If visible, click on "Tools" then options. If the menus are not visible, right-click at the top of the Media Player Window, then select "Tools" and click options.

Click on the "Rip CD" or "Rip Music" tab (depending on version).

Remove the tick from the box next to "Copy Protect Music" (or similar)

This will stop DRM protection on any further tracks ripped.

You will need to rip any DRM tracks again.

Philips GOGEAR... | Answered on Mar 12, 2020


These songs must have been purchased online. Itunes, or many online MP3 stores do this to prevent piracy. The songs can only be played on the PC that purchased them. Either buy the music from a DRM free site or find a DRM ripper, which maybe illegal in some locations.

Philips GOGEAR... | Answered on Mar 12, 2020


This player definitely supports drm, but there are different versions of drm. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license.

To fix this problem, you will need to convert those non-supported DRM files to Mp3 files using Mp3 conversion software.

-Tha Mp3 Doctor

Philips GOGEAR... | Answered on Mar 12, 2020


DRM stands for Digital Rights Management. It is used to protect purchased & downloaded tracks. Most Philips MP3 players are not compatible with DRM tracks.

If you are ripping your CDs with Windows Media Player, click on Tools -----> Options. Click the Rip Music tab (varies from version to version) and make sure the Copy Protect box is un-ticked.

Philips GoGear... | Answered on Mar 12, 2020


sounds like the music you put on it is full of DRM. You can either rip the music off the original cd to mp3 and not include DRM. Or you can request a non DRM version download from where you downloaded it to begin with.

Philips GOGEAR... | Answered on Mar 12, 2020


Hello Friend,
Your player does not support copyright protected music.
To avoid this error, you can:
  • Download music which is not subject to copyright protection.
  • Deselect the option Copy protect music and click OK before you start ripping music from CD.
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Best Regards,

Philips GOGEAR... | Answered on Mar 12, 2020


i need help with puttin music on my mp3

Philips GOGEAR... | Answered on Feb 20, 2020


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Philips GOGEAR... | Answered on Feb 18, 2020


I have a service manual pdf there isn't any way to attach it to this message. Give me your email address and I'll send it to you. Or if you have some other way to send it electronically we can do that.

Philips Audio... | Answered on Feb 05, 2020

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