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Question about Brother IntelliFAX 2800 Laser Fax

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Fax not sending

Every other fax we send does not go through, and we get a transmission report that indicates "ng: poor line condition" -- is the problem on our end or the recievers? If our's, how do we fix it?

Posted by zwgardens on

  • 2 more comments 
  • theq111 Jan 09, 2008

    I have a good dial tone but keep getting the error message "poor line condition" and pages set is 00. any ideas on fixing are appreciated.
    Gary
    [email protected]

  • ray comcast Feb 11, 2008

    get poor line condition on all fax that are sent.

  • Anonymous Nov 17, 2008

    dont have usb line how can i hook up from phone line

  • CCRANFORD May 18, 2009

    WHEN SENDING A FAX IT DOES NOT GO THRU & THE TRANSMISSION REPORT COMES BACK NG: POOR LINE CONDITION BUT WE ARE RECEIVING FAXES OK

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1 Answer

john archer

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  • 186 Answers

It sounds like you have a problem with your phone line. If your machine has a reciever, pick it up or press the hook key. You want to listen to the dial tone. If there is any static in the line it will cause faxc problems. Also you can try disconnecting the fax and plugging in a standard phone into the wall jack. Make a phone call and aee if the line is clear or if there is static. If you do hear static in the line, first try replacing the phone line cord, from the wall to the fax, or phone. If that doesnt help then it is definatly a problem with the line and you must call the phone co. If the line is clear with the standard phone, and static with the fax reciever, or hook mode, then you may have a bad modem board in the fax. Let me know if I can be of further help! John

Posted on Sep 07, 2007

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Hello laray7813,

Please visit this link to know exactky what NG means and how to solve it.
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