20 Most Recent
Questions & Answers
My printer is "offline"
Try disabling the firewall, printing, re-enabling the firewall. My printer keeps working after re-enabling the firewall (at least for a while). Not ideal, but beats reinstalling the printer.
on Aug 29, 2020
It isn't a network printer since it only has a USB interface (no LAN port)
but you may purchase a print server if you want to share the printing function on your network (only the printing function can be shared). But some multifunction printers do not work with print servers due to driver issues. There are some users on the net who were able to make this work with an IOGEAR multifunction print server.
There is one Brother multifunction network printer that you may want to check:
on Aug 01, 2019
MFC-665CW "unable to print" 50 error
Did you have a paper jam before this happened? If yes then the paper must have pushed the encoder strip out of alignment. You will need to turn off the printer and then push it back into slot to fix it. Let me know if you need more help.
on Aug 26, 2018
UNABLE TO DO ANYTHING
Give it back to a service dealer. If the machine is guarantee brother will repair it for free. Service partner can be found on the homepage of brother of your country.
on Sep 18, 2017
If you are
using or have used third party generic ink cartridges or refilled ink
cartridges, the Cartridge Sensor printed circuit board may have been
damaged. We have found that some third party generic ink cartridges
leak onto the ink cartridge sensor circuit board causing an electrical
short of the ink cartridge sensors. The damage from the leaked ink
results in the machine displaying NO CARTRIDGE because the machine will
no longer recognize the installed ink cartridge(s). Genuine Brother
ink cartridges do not cause this issue because of the unique design
developed to fit specifically in the Brother products. As long as a
Brother cartridge has not been refilled, the Brother cartridge will not
on Jul 21, 2017
Have Brother MFC-495CW, and I recently changed
It's not your ink. Error 36 means either the printhead carriage is unable to travel back and forth properly, or it does, but the machine can't get the proper feedback from it. It might be an easy fix, once you get the top cover off the printer section. (Start by prying the narrow covers out of the main cover, then unplug the cables under those covers.) Often it's a small scrap of paper that got into the path of the head. If so, it's probably black with ink and hard to see, but fishing it out with tweezers should fix it.
The machine keeps track of where the head is by counting nearly-microscopic stripes in a quarter-inch strip of film that runs across the printer section. That strip should be oriented vertically and sitting in a slot in the head. If it's stretched up across the top of the head instead of down in the slot, the head can't see the stripes and panics, giving the error 36. Gently lift it and drop it into the slot. If it's smeared with ink, gently clean it with a wet cotton swab.
on Jan 19, 2017
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