When paper is loaded and the machine is on, I press the green scan button and the blue "power" light flashes but that's all. The machine will not scan. This condition has been gradually getting worse over time and now the machine will not scan at all. All drivers have been loaded into my computer and it was professionally installed about 3 years ago. Does anyone have any suggestions? Thanks.
Before uninstalling/reinstalling everything, try just unplugging/replugging the usb cable from the back of the scanner. we get this quite a bit here at work, and that's all we do to get it working again. have you upgraded your system, like from xp to win 7? if so, go to the fujitsu website and download the new drivers.
I have had this problem before also. What I ended up doing was shutting down my computer, turning on the scanner opening it all up so you can load it and ensure it is hooked up to the computer, restart the computer, open the program itself but then scan by pushing the flashing button on the machine, not using the program. I am not sure if yours will work this way or not but good luck.
SOURCE: Cannot Scan, already tried unlugging power/USB (blue light is on)
I'm going through the same problem. You will have to uninstall all of the software and go over each step to reinstall it. Follow them exactly. If you do step 4 before step 3, you could end up in this situation. Make sure the Scansnap isnt plugged in while you're reinstalling it.
Also, try other USB ports.
SOURCE: Out of paper :CDT009 Load mroe paper to continue scanning
on the admin utility go to the errors tab and remove the out of paper action, return error
the disadvantage of that is you have to click on the scan icon to start scanning.
SOURCE: using M4097D with XP pro
If the second time will work ..it means it has no physical issues and it may be just a software related one ..or just a matter of warming up ..For some reason if you open it up and use it right the way it does that ..The reason may be probably the fact that until the first job ...no one turns it on ..try to turn it on when you start the work day ..and see if this makes a difference ..
Also if you still have the original driver and software ..reinstall it ..from scratch .(remove the old driver completely ) .and see what it is the result..
Another issue with all scanners is the internal memory ..and will not perform well when the job is commanded from the scanner ..The correct way is to insert the document or photo ..and to open the software in the computer and command the print ..This way the print preview will appear and have the possibility to save it in the library..or copy and paste it anywhere without involving the internal memory ..
If this will continue ..and maybe make worse..it may be just a matter of a capacitor or something that will not work well until warms up ...
To fix the NON EXISTANT paper jam:
Status light is on, paper light is on - you can hear the paper feed trying to "grab" the paper, but it can't, and status light goes Red.
Take out paper tray
Reset the blue paper holders, move them tight against the paper so the paper is snug against all blue barriers. Cause: Somehow the blue paper holders got dislodged and the paper is not snug so the feeder is trying to grab paper that is slightly out of reach.
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Gail's posted solution applies to a different scanner than the one in question but may work just the same. Sorry I did not see the model number prior to posting - mine is a S1500 model.
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