SOURCE: Set defrost timer on Paragon Electric Defrost-O-Matic
the problem is not necessarily with the timer. it seems you have more than ample time and time allocations to perform a complete defrost. most walk ins should have roughly 25-40 minutes of defrost every 4 to 8 hours. if you defrost with a heating element, you may have a problem with the strength of the element,or the element may be pulled away from the coil. you could also have a problem with the defrost thermostat(allowing the defrost to terminate prematurely)
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