Paper jam The paper keeps jamming on the upper part rollers. Someone told me it might be caused by the heat damaging the components. I wonder if anyone has experienced this problem or if they have any thaughts on a solution.

Troubleshoot this issue step by step:

Check the Feed Selection Lever:
Ensure that the Feed Selection Lever (located on the lower left side of the front of the scanner) is in the correct position (up) for separation.
Straighten the edges of the stack of documents to be scanned.
Set the document guides so they are wider than the document to be scanned.
Place the documents face up into the feed tray, ensuring they touch the document stoppers.
Clear Any Jammed Paper:
Be careful when removing jammed paper to avoid cuts.
Remove any documents that have been left in the eject tray.
Close the document eject tray.
If the document ejection is stopped partway, perform this operation with the document eject tray extension open.
Hold the upper unit as shown in the diagram and open it to the point where you can remove the jammed document. The pickup roller is located in the middle of the upper unit. Do not hold the protrusion on the upper unit when opening it, as it may deform the pickup roller or cause a feeding error.
Close the feeder cover.

If the jam occurred in the feed section, pull the document out carefully without applying too much force. Be sure to remove any torn parts remaining in the scanner.
Close the upper unit slowly, ensuring it clicks into place. Do not force it to close, as this may damage the scanner.
After removing the jammed paper, check if the last page was scanned, and then continue scanning.

Rapid Recover System:
If a paper jam occurs when the "Rapid Recover System" is enabled in the ISIS/TWAIN driver settings, the image of the document is not saved, and scanning stops. You can continue scanning from the document that caused the paper jam after fixing the issue.

Additional Considerations:
Make sure the pickup rollers retract when the machine is powered on.
Check that the stopper plates are in the down position.
Verify that the upper unit is completely closed after clearing the jam.
Remember to handle the scanner components carefully to avoid damage. If the issue persists, consider seeking professional assistance or contacting Canon support for further guidance

Where is it jamming. Printer this age could have fuser issues, worn rollers that are not picking up properly. Is the jammed paper crinkled up or does the printer stop before damaging the paper? If paper is not damaged, the cause is usually in the paper pickup slipping and causing the printer to think that the paper is either too long or too short. Clean all the rollers in the paper tray cavity with a damp cloth.

Paper jams

85% of paper jams are caused by worn rollers . The rubber treads in the rollers wears down, making them smooth, so they won't pick up the paper. Sometimes, they are aged, which also gives them a smoother rounded texture, causing jams. The quick fix is to liven up that roller with a mixture of alcohol and soap. Damp a rag with the solution and wipe the rollers clean with it. That's make them more pliable and the paper jams will cease.

Open the Rear Cover.

If you can see the jammed paper, slowly pull the paper out.

Clean the rollers in the rear section too.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response

Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

Try either of the following methods to clear the paper jam. The operator panel displays the Ready message when the jam is cleared.Method A:

1. Press Paper Rewind until the Paper Empty message appears.
2. Press Paper Advance to re-load the paper into the printer.
   The printer advances the paper, then cuts and discharges about 24 in. (61 cm) of blank paper. This reduces the possibility of fingerprints or other damage to the prints.

Method B:

1. Turn off the printer and open the upper cover.
2. Remove the ribbon from the printer.
   Caution: Prevent damage to the printer. Do not pull abruptly on the paper.
3. Slowly and carefully pull the jammed paper out of the printer.
4. Cut off any damaged or printed areas of the paper. Do not damage or mark any of the rollers.
5. Close the upper cover and turn on the printer.
6. Press Paper Rewind to rewind the paper into the printer.
   Note: If the Paper Jam message still appears on the operator panel, press Paper Rewind again.
7. Open the upper cover and reload the ribbon.
8. Close the cover.
9. Reload the paper.

Note: If the Paper Jam message still displays on the operator panel, and you are at the end of a paper roll, it is possible that a segment of paper is too short to automatically exit the printer. Remove the front cleaning roller and remove the segment of paper.

One of the main causes for paper jams is the presence of dirt, dust, or debris in your toner cartridge. The paper coming into the cartridge would get stuck. So clean your printer regularly. Remove the dust from the printer. Also find out whether any jams occurred in the sensor hole in the upper part of the rotating drum. Do not touch the roller while cleaning. If the oil in your body gets into the roller, the printing media cannot roll over it properly and you can't get rid of the printer problem.

normally if the paper is jam after the heat roller and before the exit part.. the cause of the problem is the wore out Paper Eject Roller.. it's not an expensive fix..the cost probably will between US20 to US30..
But if the paper get jam before the roller..you might need to check the heat roller finger...if that is damaged.. it would cause paper to jam as well...

http://www.ehow.com/how_113761_clear-printer-paper.html
This will help.

Lexmark printer have paper roller problem take printer for once service

check the out paper path guide, a small piece of plastic or toner material can collect and cause jams. Run your finger along it to check and see if its rough if so carefully file down the paper guide

The samsung printer have three paper jam sensors. First (paper jam 0) after the feed rollers. Second (paper jam 1) at the left of the feed rollers and third (paper jam 2) at the fuser unit where it is hot. You can see the actuator between the two white rollers. Paper jam 2 is mainly cause by the scrappers out of position on the side of the upper heat rollers.You will have to clean it and put it back into position.