Question about Xerox DocuColor 12 Printer
Installation goes along smoothly until the very end - At first it informs me that installation is complete and the printer is up and running but then an hour glass appears and continues to turn over and over and then a window opens with that scary sound effect and it says Fatal Error has occurred. It also indicates that the Configuring Your Product step is only 96% complete. I don't know why this is happening and cannot figure it out. I have already uninstalled and reinstalled the printer 3x, but same thing every time. Any ideas?
Posted by tisha727 on
I had the same problem where I could get the HP Printer to access the router due to MAC filtering. I tried hard to find the MAC Address of the printer but was unsuccessful as it was not printed anywhere on the box or printer. But this link really helped me:
I printed it out and it had the MAC address on it... Configured my router and it's now working great... Hope this solves your problems
Posted on Nov 27, 2007
I have the same problems that everyone else is having with the c4380 hp pinter. My solution is to stop buying HP products. I have 4 HP laptops two desk tops at least 6 printers and a number of other products of theirs. But guess what, this problem along with other issues have convenienced me to move on to other brands. I have had it with HP!!!!!!!!!!!!!!!!!!!!!!
Posted on Nov 29, 2009
I had this problem with an HP Officejet J6480 All-in-One.
Here is a fix I found.
1. Remove the installed printer.
2. Start the printer install wizard.
3. When it asks you to connect to your computer using a USB, use an ethernet cable to connect to your router. The wizard immediately recognizes that this is a network printer connected to a router.
4. The wizard completes all the rest of the install and then print a test page.
Worked for me.
Posted on Oct 06, 2008
Update - after spending several hours online to HP (using the online chat support facility) I had not made progress. What I didn't realise however was that the printer had been configured ok despite the install software saying it couldn't find it wirelessly! So when I when into control panel/settings to add a new printer (you have to do this as a local printer and specify the IP address through this configuration) the printer worked fine!!! The upshot of the HP install software failing is that it doesn't install and configure the HP solution centre which helps with scanning, so I'm now going to try configuring the scanner capability independently. Hard to believe that install software is so flaky from a big name like HP!!
Posted on Nov 28, 2007
I bought my son an Apple Macbook for Xmas (what a generous dad eh?) and guess what...the HP install software worked fine first time and configured and FOUND the printer wirelessly perfectly! So I guess the solution is ditch PC's and use Macs!
Thanks for the input from Martind - I've just tried reloading the software and adding a device - unfortunately it still doesn't find my printer even when I specify the IP address under 'Advanced Options'. Something very strange going on!
Solution 14 by Boris was my resolution but let me be a bit more detailed. As I could not figure out all the steps by that post without calling support:
Posted on Aug 17, 2008
I also had problems finding the printer through a wireless connection, turned out that by adding the MAC address to the allowed clients list (in my router, by clicking Wireless Network > Advanced > Allowed Clients), all of a sudden it could be found and the installation worked flawlessly.
Handy tip: to discover the MAC address for your C4380, press and hold the 802.11g button on the front (next to the blue light) until you see wireless options on the built in screen. Scroll down to Print Network Configuration and click ok - the printer prints a page including the MAC address. Use this to add a client to your router.
Posted on Apr 06, 2008
I have the same problem earlier where the HP installer could not find the wireless printer. I have initially setup the authentication in my DLINK router to use WPA and the setup always failed and the error is that no wireless printer found.
I went into the setup in DLINK router and change the authentication to WEP and assign 5 ASCII. Once that is done, I run the HP installer again and this time it manage to find the printer successfully. At last after 3 days of trying, it did work at last.
Posted on Feb 02, 2008
The esiest way to resolve the installation and configuration of the HP Pothosmart C4380 wirelessly is to follow these directions:
1) Make sure to delete the HP Printer in the Control Panel/Printer section. 2) Insert the HP CD 3) Click Install (if new installation) or Add Device. 4) Select the Network installation 5) It will not find the Printer. Connect the USB from the Printer 6) Select your wifi network. It will ask you to select the wireless network (there could be many if it picks up your neighbors wifi) 7) Type your WEP key. The first one is fine. 8) Follow the rest of the directions. You will have to disoconnect the USB towards the end.
If your printer has been installed from another computer, follow the directions but you'll notice that instead of asking you for the wifi network, it will have detected your HP printer.
Posted on May 25, 2009
What I found out with HP printers is that you have to do the HP clean uninstall before reinstalling. If you do not have that version of HP removal software, there are entries in the registry and in the Windows directory that do not get uninstalled unless you use a current version of the HP clean uninstaller. Once you have a clean uninstall, go to the router and find out what the IP address of your printer is. Then with your laptop, to to that address (your printer) . The printer has a built in web page for setup. Go to the network tab. and set the printer to a manual IP address. With most routers, the automatic (DHCP) addressing starts at 192.168.1.100 and goes to192.168.1.150. I set the IP address above 151 and not use DHCP. This is a manually set or static IP address. You should also set the WEP codes on that page. Once you do that, you now have a solid connection to your wireless printer. All you really need now is the printer drivers.
You can try the installation disk again, or install it as a local printer using the IP address you set eariler. Then use the drivers off the disk. That should work better than the HP installer.
If you want to use the HP installer, make sure nothing else is running as the installation uses all of the resources. If you have stuff autostarting starting, like YAHOO or AOL, or Realplayer, or Limewire or whatever, right click and stop them. Give that a try and you shouold be OK
Hope thus helps!!
Posted on Jan 26, 2009
Help I cant get it to go wireless at all, it works finr on USB but I cant uninstall the sotware as it performs an error and then closes down, even via the windows uninstall program in the control panel , can anyone give me an idiots guide.
Posted on Nov 16, 2008
I also had a strange problem with my new C4380. I ran the disc and followed everything to install the printer on wifi using my tm5320 and a USB cable. All went well, removed the cable and I was able to print wirelessly. I then added the printer as a network printer on the other 2 laptops and a desktop in the house - no probs. Then I decided to try scanning a photo to try it out. I pressed 'scan' on the printer and it said 'choose PC' on the little screen with a list of our pcs, except mine. I phoned HP, the chap talked me through some checks but basically he didn't have a clue.I then tried everything I could think of and whatever Mr Google could tell me but no luck. Remembering that I used my laptop to configure the printer using USB, I removed the printer from my control panel then uninstalled everything HP as well. I then reinstalled the HP drivers and software and added the printer as a network printer.
Now I can scan to my laptop and any of the other pcs with no problems.
I was using my Travelmate 5320 and Vista Premium.
Unusual problem solved!
Posted on Sep 25, 2008
I cant tell you the amount of trouble i've had with this printer. Every time i turn on my laptop, I have to re-install everything. I can print a page wirelessly but everytime I try and scan, it says that there is no wireless connection.
Its going back to the shop as I can't be bothered with this
Posted on Sep 09, 2008
Same problem to me. Unbeliveble the HP is UNABLE to ship driver software for ther product witch work. I had simular problem also with models like OfficeJet and LaserJet All-in-on.
Posted on Jul 27, 2008
Tomchivers, I absolutely agree with everything you say. The pretensions of the 'software suites' written for some hardware are unbelievable. You have to disable firewalling because they can't be bothered to tell you what they're going to do. You can in theory use some security options like static IP addresses instead of DHCP, but if you try it you're on your own, nobody has bothered to give proper instructions based on a real install. It's a printer and scanner for***sakes, not an operating system for a missile control system.
And then, as you say, it doesn't even work.
For those who find it hangs, and takes hours to install, take a look at your Task Manager. You'll probably find that an instance of svchost is taking nearly 100% CPU. Yup, no prizes for guessing what started that up. Worse still, on the two installations I set it up on, both are *STILL* using near 100% CPU on svchost all the time!
Avoid. Like the plague.
Posted on Jul 27, 2008
For never ending install problem, at the end, the software suggest to clic on continue and says that he'll uninstall the hp soft.
at this point kill all the hp task.reboot your computer and after login, hp soft will ask to insert again your cd.
do it and follow the process. after a few minutes it says it's ok and that 's it
Posted on Jul 19, 2008
I just setup my HP C4380 and had the same problem you've all experienced with the wireless setup. If you are using the HP CD to setup the wirless connection, I've noticed that it will be unsuccessful if you are using WPA encryption. To get around this problem you will have to temporarily switch your wireless encryption to WEP. Once you have changed your encryption to WEP, follow the HP CD instructions to setup the wireless network on the HP C4380. If the installation was successful, your HP C4380 should have picked up an IP address from your DHCP server. Open up a web browser and enter the IP to open the WEB interface for the device. Click the Networking Tab and select Wireless 802.11 under connections, then click the advanced tab
Posted on Jul 12, 2008
What I didn't realise however was that the printer had been configured
ok despite the install software saying it couldn't find it wirelessly!
So when I when into control panel/settings to add a new printer (you
have to do this as a local printer and specify the IP address through
this configuration) the printer worked fine!!!
This is what I found as well.
Posted on Feb 10, 2008
I had to drop all the underscores out of my wireless router access password. Still had them in the network name with no trouble. As soon as I dropped them in the password it worked fine.
Posted on Feb 01, 2008
Sounds like there are several different sorts of problems here. Things to try...
I have mac address filtering so I had to print a Network configuration Page via the printer (press button next to 802.11g and scroll down in the lcd menu). I also ran a network test through this menu which printed out another helpful page with similar information. You then have to log into your router and add the mac address to the allowed list (this will be in advanced wireless settings somewhere). Also be careful to add the printer's mac and not the router's(it should say Hardware Address (MAC) instead of Access Point HW Address). You should not have to manually set any IPs if DHCP is enabled.
You could also turn off the filtering but depending on your router this might also be an advanced setting. If you absolutely can't get there you'll probably have to actually unplug your router for a while for it to go back to defaults (which should not include filtering).
Some routine ones:
1) Disable or configure Firewall to accept printer (how depends on type of firewall)
2) Restore Network defaults on the Printer (press button next to "802.11g" and use buttons next to LCD to do this)
3) Make sure you are connecting to the correct network SSID and have entered the correct passphrase using the correct encryption technology (e.g. WEP or WPA).
Hope this helps someone...I sure couldn't find instructions on finding the MAC Address via HP at least not for the C4380.
Posted on Jan 31, 2008
Same problem here, could not get past the WPA password page.
However changing my WPA password into something only without the + sign helped to configure it well!
hope it will help to you too!
Posted on Jan 18, 2008
I followed Andy and finally got the wireless connection to work using his method.
I've also got the Solution Centre to work by reloading the HP disk, adding a device, a network printer. The software now sees the printer, loads and this time the Solution Centre worked.
I also made the new printer the default.
It looks as if creating the IP address manually is the key. Thanks Andy!
Posted on Jan 04, 2008
Thanks tomchivers for this solution. In the process of getting it all to work, I also had to delete any printers installed by previous attempts AND automatic software update (from add/remove programes). Following setting the printer up on my windows network, I was able to also install it on my Linux machine where it performs flawlessly. Linux drivers are here http://hplip.sourceforge.net/install/index.html
Anyone using Ubuntu can just search HPLIP in synaptic, and install all the packages with that as part of their name. After installing the packages, select system - preferences - HPLIP toolbox and follow the onscreen prompts if using Ubuntu Hardy Heron
Posted on Jul 07, 2008
I had an headache with my printer also.
On the fifth go i decided to to turn off my windows firewall, and hey presto it found my printer wirelessly and has worked ever since.
Posted on Feb 13, 2008
There is a new driver version on the HP website. It was updated in February of this year. I don't even think that the support staff are even aware of it. I had this same problem and spent about 5 hours trying to fix it and the support engineer was convinced it was a driver problem.
Here is the link to the new driver:
Posted on Apr 23, 2008
Thanks to the above help, and some further searching, I found that my printer could be detected wirelessly only if I first disabled my windows firewall.
After this I was successful printing a Wireless Network Test Report from the printer interface. Everything says PASS, but I cannot print a document from my computer. It says that my printer is disconnected. I restarted the printer, now I am restarting my computer to see if this fixes it.
Posted on Jan 20, 2008
SOURCE: Phaser Imaging Unit install error
Worked like a charm! Thank you for the detailed information. The step by step instructions were right on target.
Posted on May 20, 2008
SOURCE: Unable to complete wireless installation of HP Photosmart C4380 All-in-One
how do i bluetooth my hp photosmart C4380
Posted on Feb 09, 2009
SOURCE: cannot conect my printer to my wireless network
Don't know why this becomes an issue with these type of HP printers but i think ive worked a way around it...
Heres how you do it: (XP)
Control Panel>Printers and faxes>
Then select "Add printer" and choose the first option (Local printer attached to this computer)
An errormessage will appear saying they were unable to find printer. Click next to find the printer manually...
Now select "Create a new port" and choose standard TCP/IP... Ignore the list of different types of printers, now select "From Disk" and then click next... Once The computer recognizes the printer, it all should be in order...
Hope this could help you...!
Posted on Feb 18, 2010
SOURCE: Hi, I just bought a
You need to download the updated printer driver for Windows 7, it will not work if you do not have this installed. You can follow this link and download the drivers
Posted on Nov 04, 2010
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Grrrrrrr!!! I keep trying to install my C4380 printer, it views and discovers the available wireless networks, I select my home network SSID, enter the WEP code then the install software says its searching for the printer over wireless connection....and guess what....it can't find any printers! Over and over again! The instructions only suggest turning off MAC address filtering on the router....I go into my Linksys router but can't find anything relating to MAC address filtering! I give up.....I'm thinking of just connecting via USB!!!
I have been suffering through the same experience as you two with this awful HP installation software. Not only did I spend an entire day waiting for it to install/uninstall 3 times (what could *possibly* be taking so long?), but it never was able to find the printer. I followed the instructions to a "T" and still nothing. After countless attempts it is now doing something different. I am getting a little popup dialog box when the printer is hooked up via USB (part of the installation process) that simply says "ERROR - Device not ready" and then it quits. This was not happening yesterday so something has changed. I am using WEP (TKIP) with a single shared public key and a Linksys router. I was getting to the point where I enter the WEP key yesterday but it never found the printer. However, a check of the router's DHCP shows the printer actually provided the key and got registered with the router. I have since cleared the DHCP table and now can't even get to the point in the install process where I put the WEP key in again.
Does anyone know of a way to reset the printer? There are only
configuration controls on the unit for the wireless settings and they
are very basic.
This is infuriating! I went with HP over Brother precisely to avoid a painful install process but that is just what I've got.
cant connect c7180 as a wireless printer
I had all these problem and more, I pressed the wireless button this causes the light to come on. then selected from the monitor RESET to factory settings and selected YES..
Then restored my PC to a good backup date. Restarted the PC, put in the CD and selected REMOVE HP. then rebooted, put in the CD then INSTALLED.
The only problem I then had was an awful clunking noise when the printer finally came to print in wireless option. HP support India. suggested that my printer had a software hardware problem inside the printer, and sent a replacement. All is well.
needless to say i am here because of the diabolical software for the c4380!!!! i have installed wirelessly once only for every to disapear.i have since tried many times, only to find the installation cd and the new download will only let me go to 94% and then locks up. i have disabled firewall and anti virus progams .time to give up???
IF ANYONE IS USING A NEW MAC (2008) YOU WILL NEED TO DOWNLOAD A DRIVER UPDATE FROM THE HP SITE. IT WAS JUST RELEASED IN JANUARY OF THIS YEAR - NOW (AFTER 5 HOURS) MY PRINTER WORKS WIRELESSLY AT LAST! DOWNLOAD AND ISTALL THE DRIVER AND ONLY CONNECT THE USB CORD WHEN IT PROMPTS YOU AT THE END. I THINK THE PROBLEM WAS SOMETHING TO DO WITH THE FACT THAT THE OLD VERSION OF THE SOFTWARE WOULDN'T LAUNCH THE PRINTER PROPERLY.
yes c4380 was working up until the other dayfrom my laptop now stopped im sure its from all the upgrades taht keep coming through cant get it working now only through a USB help
Can I Print wirelessly from my Dell Laptop on this HP C4380 Printer?
I have no clue. I'm using a Verizon wireless Broadband service. No router...
Have no clue.
Forget the wireless part (it never worked, despite all kinds of help from HP customer support), but the software will not install to my HP and Compaq PCs, past its 96% or so limit.
What is going on with HP these days???
Once I managed to install it (after many restarts of PC), but then scanner refuses to scan the whole glass, it only picks some parts of it - not useful at all. My cheap Lexmark scans fine, and all older HPs.
i am not able to configure wifi setting on hp photosmart 4588
my hp 4380 printer won't print wireless . it did before but now a screen comes up on my lap top that says the printer is off line.
how do i fix this problem. we switched from comcast to verizon for our internet server would that be the problem and if so how do i fix it ??