20 Most Recent Xerox DocuColor 12 Printer Questions & Answers

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Error Codes 9-343

That means , second BTR is not in contact with transfer belt. Open front door and pull out paper transport and check that is everything OK with black roll and her assembly.Check sensors for dirt,and gears for damage.If You have used one ,replace it.
3/17/2021 10:28:29 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Error code 9 - 358

Hi,that means ,cleaning auger is stopped.Probably toner waste container is full.Try to remove and replace waste toner container(or vacuum toner from container).
BR
3/17/2021 10:27:38 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Docucolor-12 10-389 CODE

That is a fuser jam indication.

  1. Clear the Paper Jam and Obstructions in the Machine

  2. Make Sure the Paper is the Correct Size, Type, Weight, and Orientation

  3. Make Sure the Paper Supply Setting Matches the Type of Paper Loaded in the Paper Tray

  4. Load the Paper Trays Correctly

  5. Fan the Paper, Turn the Paper Over and Reload the Tray
If the above are all correct, you may just have a small piece of paper stuck on a sensor. Just has to be a small piece of paper directly on one of those. Also see if a sensor flag is dislodged. A sensor may be bad but not likely
3/17/2021 10:27:13 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Error code 9-342 at start up / docucolor 12

That is a BTR contact failure. The Bias Transfer Roller is not making proper contact.
Most likely time for the BTR assembly to be replaced.
3/17/2021 10:26:48 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Command Work Station Software

xerox fiery x12 command workstation downloads
3/17/2021 10:26:11 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Fiery hangs on startup (loading) and won't ever go to screen

i can get the software for the fiery. Where are you? The only solution is a reload. If you dont soft boot down the software will crash.
Let me know
3/17/2021 10:25:51 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Fiery xp12 is loading without end

Have you checked the paper trays are filled and ready? Also unplug for a couple of min's and see if that clears the memory as it may be trying to forfill a print request the never compleated.... Had this happen a few times....

Hope this helps.....
3/17/2021 10:25:36 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Command Workstation for fiery x15

xerox.com look for dc 3535 in support and drivers and the new command workstation is in there
3/17/2021 10:24:36 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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NVM settings

In tray one there is a hidden compartment take a flat blade screwdriver to the cover as you are looking directly down at the top of the front of the drawer you should be able to open the top of the compartment. In there is what is called the birtcertificate for the machine and the original NVM settings are in there.
3/17/2021 10:24:10 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Xerox dc 1632 no copy function

You need to Log an visit
3/17/2021 10:23:50 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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My Xerox 6130 keeps printing vertical pink lines on pages

your color laser printer pink vertical line appear on the roller and film drum,
1) you need check the pink drum surface, it got damage if you find there is a different color vertival line on the drum surface, so you need change the pink drum.
2) check the pink drum cleaner (call brush to return the waste toner), it can not clean well sometimes, if the drum surface good.
3/17/2021 10:23:34 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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2answers

I am trying to connect xerox dc 12 Fiery x12 to my window vista?

you need to download/install new drivers - http://www.support.xerox.com/go/prodselect.asp?Xlang=en_US
3/17/2021 10:22:56 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Xerox docucolor 12 system fault 15-362

Fault Code 15-362 - CAUTION: The Fuser Roll remains in a cammed-up position if power to the copier is interrupted while the copier is in use. The Fuser Roll will not be released from its position until the power is restored, the Power Switch is in the On position, and the Start button is pressed again. If the Fuser Roll remains in the cammed-up position for a prolonged period of time, copy quality defects will occur. To prevent damage to the Fuser Roll, switch the Power On as soon as possible after the power is restored, and make a copy of a document. If the machine is a DC 12LP send a print job from a workstation to prevent damage to the Fuser Roll.

3/17/2021 10:22:02 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Xerox DCCS50 to DC12, change Cobra with X12 fiery

at the end of setting up network settings it should ask if you want to save settings, click yes then its enabled. i have never had a fiery that doesnt hold its settings so its probably something you arent pressing.
there is an issue with one of the mac OS's that it just doesnt like the old fiery rips and you will never be able to print, but i'm not that clued up on the mac side and cant remember, sorry.
from your add printer section it should automatically see the x12 and give you the options of a hold,print and direct queue. I f you havent got a pc then the only queues that is useful to you is direct. Print holds the job on the hard drive and will eventually fill the server
3/17/2021 10:21:43 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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4answers

Xerox dc-12 system fault - Error code 10-389

that could be your fuser/youll maybe have to reset an nwm
3/17/2021 10:21:20 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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Cannot conect my printer to my wireless network

Don't know why this becomes an issue with these type of HP printers but i think ive worked a way around it...
Heres how you do it: (XP)
Control Panel>Printers and faxes>
Then select "Add printer" and choose the first option (Local printer attached to this computer)
An errormessage will appear saying they were unable to find printer. Click next to find the printer manually...

Now select "Create a new port" and choose standard TCP/IP... Ignore the list of different types of printers, now select "From Disk" and then click next... Once The computer recognizes the printer, it all should be in order...

Hope this could help you...!
3/17/2021 10:16:37 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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How can i reset forgot fiery x12 password?

master password id Fiery.1 case sensitive
3/17/2021 10:16:18 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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I am getting an error message 027-516 server

SMASH IT WITH A HAMMER NOWWWWWWWWWW
3/17/2021 10:15:57 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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10-342 error code

Hi there

10-342 Fuser Web Cartridge needs changing (this code should reset automatically when a new Web Cartridge is installed).

Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks
Manually
3/17/2021 10:14:55 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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116-330

Enter UI Diagnostic(hold 0-zero for 6 seconds and press Start button, find Diagnostic) in dC355 Hard Disk Diag Program and make a diagnostics of HDD. Refer to Initialize Hard Disk procedure in UI diagnostic <!-- from fixya rte -->
3/17/2021 10:14:20 AM • Xerox DocuColor... • Answered on Mar 17, 2021
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