Hello,I have a probelm with my BROTHER fax-575.The external phone line works,the handset also works,The handset line does not work,I can see on the LCD that the receiver button works,but I do not get any dial-tone.Please help .
I checked the power, good. I checked the fuse, it looks good. I put it back in, no change. The LCD was slowly going dim and now is out. I put a phone on the line and get a dial tone.I checked the power, good. I checked the fuse, it looks good. I put it back in, no change. The LCD was slowly going dim and now is out. I put a phone on the line and get a dial tone.
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First, plug a phone line to the 'Tel' port on the left side. Manual receive fax, pick up handset when fax is ringing and press 'Start' when you hear fax tone.
Auto receive - set the receive mode to 'Fax Only'
I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone?
When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work.
If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP.
If you can verify that, we can go from there.
No settings you could have changed would keep it from "sending"...."receiving", yes. If you are sure it is plugged into the proper jack on the machine (line), and the phone line has a dial tone, you're problem is more serious
The black curly cord goes from the phone receiver (handset) to the first jack on the left side of the fax (the one closest to the handset that's marked with a phone symbol). The flat grey cord is the phone cord. It connects the wall jack to the fax machine's third jack (the one closest to the back of the machine that's marked with the word "LINE").
I checked the power, good. I checked the fuse, it looks good. I put it back in, no change. The LCD was slowly going dim and now is out. I put a phone on the line and get a dial tone.
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