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Question about Brother IntelliFAX 1270E Plain Paper Fax

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Brother 1270E won't receive faxes

It faxes out fine. It won't receive faxes. It rings twice, then quits. Turned it off, unplugged it for a few minutes, tried resetting rings to four, made sure it was set to fax only (nothing else is on the line - dedicated to fax), bought a new Brother fax, had same issue. Put a Canon fax/printer/copier on the same line and it works fine. Called the Brother fax with a regular phone and it answered. Tried calling it from two different fax machines, doesn't work. Called from regular phone and had someone answer using the handset, no apparent line noise. I had this happen before at another location, but installing a new Brother fax machine resolved the problem. Could the new fax be defective as well? Has anyone else had this problem with these faxes?

Posted by Marie Seibel on

  • anna007 Jan 08, 2009

    We have that problem @ the moment. . . . . we have tried everything all day to try and fix it.

  • hboyse Feb 12, 2009

    Cannot receive faxes,but can send faxes. When the fax machine rings, the screen says call pick up.

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1 Answer

john archer

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  • 186 Answers

Make sure the phone line is plugged into the port marked "line" not "phone"

Posted on Jun 21, 2007

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