Question about Brother IntelliFAX 1270E Plain Paper Fax

Brother 1270E won't receive faxes

It faxes out fine. It won't receive faxes. It rings twice, then quits. Turned it off, unplugged it for a few minutes, tried resetting rings to four, made sure it was set to fax only (nothing else is on the line - dedicated to fax), bought a new Brother fax, had same issue. Put a Canon fax/printer/copier on the same line and it works fine. Called the Brother fax with a regular phone and it answered. Tried calling it from two different fax machines, doesn't work. Called from regular phone and had someone answer using the handset, no apparent line noise. I had this happen before at another location, but installing a new Brother fax machine resolved the problem. Could the new fax be defective as well? Has anyone else had this problem with these faxes?

anna007 Jan 08, 2009

We have that problem @ the moment. . . . . we have tried everything all day to try and fix it.
hboyse Feb 12, 2009

Cannot receive faxes,but can send faxes. When the fax machine rings, the screen says call pick up.

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186 Answers

Make sure the phone line is plugged into the port marked "line" not "phone"

Posted on Jun 21, 2007

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