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Terri Higgins Posted on Sep 30, 2008
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Mtu failure - Video Game Consoles & Games

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  • Expert 71 Answers
  • Posted on Sep 30, 2008
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This issue occurs if your router or the gateway is incompatible with Xbox Live, or if your router or the gateway has an incorrect MTU setting. Note: Xbox Live requires a minimum MTU setting of 1364. We recommend that you try out the steps shown below.

Things to try:
1. Ensure that you have properly setup your connection to Live by using the Connectivity Wizard http://www.xbox.com/en-US/support/connecttolive/xbox360/connectionmethods/webconnectivitywizard.htm
2. Visit the following Web site to determine whether you have the correct firmware version that has been certified as compatible: http://www.xbox.com/en-US/live/connect/routerlanding.htm
3. See the router or gateway instruction manual for information about how to change the MTU setting to 1364, to do this, or to determine whether your router supports this feature, see the router support documentation or contact support for your router device.
4. If you share a connection with a router and a modem, try a direct connection without the router.

For additional information on this topic refer to the following KB article: http://support.microsoft.com/kb/908882/

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Related Questions:

0helpful
1answer

How do i change my mtu settinggs

To change the MTU rate on your router follow the steps below:
Open your browser, enter the IP address of your router (192.168.0.1) and click OK.
Enter your username (admin) and password (blank by default).
Click OK to enter the web configuration page for the device.
Click on Setup and then click Manual Configure.
To change the MTU enter the number in the MTU field and click Save Settings.
If changing the MTU does not resolve the problem, continue changing the MTU in increments of ten.

1500 is the default MTU for Dynamic (DHCP) Cable (p. 20 in user manual).
1492 is the default MTU for PPPoE (Point to Point Protocol over Ethernet) DSL (p. 22 in user manual).
Other MTU settings are listed in the manual, simply do a search for "MTU".

Note: AOL DSL+ users must use MTU of 1400.

To find the proper MTU Size, you'll have to do a special ping of the destination you're trying to go to. A destination could
be another computer, or a URL (p. 86 in user manual).

Here is the PDF link to the User Manual:
http://www.dlink.com/-/media/Consumer_Products/DGL/DGL%204500/Manual/DGL%204500_Manual_EN_US.pdf
1helpful
1answer

Not enough mtu to go to xbox live at hotel

An MTU is the largest physical packet size, measure in Bytes that a network is capable of transmitting.. If messages are larger than the MTU they are divided into smaller packets before they can be sent. All networks have different MTU's which the owner of the network set at what they want to set it at. 576 is a very common MTU if you connect through PPP. 1500 is the most common MTU for Ethernet connections. The Xbox Live system requires your network to have a certain Maximum Transmission Unit (MTU). MTU values are important to the performance of online games. If this test fails, you can adjust the MTU setting on your network router or equivalent device to resolve the problem. Xbox live requires the network you use to have a maximum MTU. This is key to online gamesing. If the MTU fails then you have to adjust the router you are using. If you cannot access the router to adjust the MTU the you will not be able to play online games.
0helpful
1answer

Hi - do you know how to set the MTU settings on an Airlink RT210W ?

The MTU setting should already be set to 1500 this is the maximum possilbe for any TCP connection under Windows

You could use TCP Optimizer from speedguide which works by you selecting your actual download speed in kbps however the simplest solution is to use a reg tweak to optimize your ADSL connection.

http://depositfiles.com/files/7x0u7qlzq

This will set all the necessary values for you to get the most out of your tcpip.sys

NOTE: Be careful doing this can result in ADSL failure I suggest creating a drive image or a least a restore point first.
0helpful
1answer

Un usual mtu failure with correct settings

XBox Live is down today June 16th, 2009. It'll be down until either late tonight or early tomorrow. There is maintenance being done on the servers.
0helpful
1answer

Xbox live MTU failure

The reason why you're getting an MTU error is because the MTU has already reached the maximum # of packets that are being sent. To resolve it.
Access the GUI of your Linksys Router and go to the MTU settings. Set it to 1500. The lower, the better
0helpful
1answer

We tried going on xbox live everything but the MTU didnt work.

Try it with the ethernet cable,that should work. Then try wireless, if it doesnt work, you'll have to take it further into your router config. Contact me for more assistance (MSN [email protected]
1helpful
2answers

Hello my mtu is sayin its failed

The MTU(Maximum Transmission Unit) failure when testing the xbox's connection can be do to a few things because Xbox live requires a minimum MTU setting of 1364. Sharing a slower internet connection with other PC's in the house can cause this error, The incorrect MTU setting in your routers programming can cause this error, The lack of firmware updates to your router can cause this error, an older modem from your service provider can cause this. Old or worn network cables and jacks and or RG(coax) cables if you have cable internet could cause this. Your Router or gateway could be incompatible with Xbox live.

Try a direct connection to the Xbox without a router and reset your modem before doing it. If your able to connect then you know its the router. If not you know its the modem or cables or jacks or even your Xbox if you havent tested it elsewhere.
You can tell your ISP to mail you the newest updated modem... sometimes they will have a guy just drop one off.
0helpful
2answers

Live

It's when Xbox live is temporarily down
For repairs and the etc.
It'll be working now.
0helpful
1answer

M t u

In computer networking, the term Maximum Transmission Unit (MTU) refers to the size (in bytes) of the largest packet that a given layer of a communications protocol can pass onwards.
MTU parameters usually appear in association with a communications interface (NIC, serial port, etc.).
The MTU may be fixed by standards (as is the case with Ethernet) or decided at connect time (as is usually the case with point-to-point serial links).
A higher MTU brings higher bandwidth efficiency. However, large packets can block a slow interface for some time, increasing the lag on other packets. For example, a 1,500-byte packet, the largest allowed by Ethernet (and most of the Internet), would block up a 14.4k modem for about one second.
The default MTU on a PPPoE connection is 1,492. The default MTU for a DHCP or PPPoA connection is 1,500.
Increasing the MTU size beyond these levels is possible on a client computer, but not recommended, because the MTU size on the outbound connection to the ISP will nullify any potential gains from a larger MTU.
0helpful
1answer

MTU

MTU, Partial Loss of Internet Connection, and Performance MTU (Maximum Transmission Unit) is the largest packet a network device transmits. The best MTU setting for NETGEAR equipment is often just the default value. MTU is sometimes presented as something that can be easily changed to improve performance, but in practice this may cause problems. Leave MTU unchanged unless one of these situations applies: 1. You have problems connecting to your ISP or other Internet service, and their technical support (or NETGEAR's) recommends changing MTU. For example, these services may require an MTU change: * Yahoo email * MSN * AOL's DSL service 2. You use VPN, and have severe performance problems. 3. You used a program to "optimize" MTU for performance reasons, and now you have connectivity or performance problems. * An easy solution to most problems is to change MTU to 1400. * If you are willing to experiment, gradually reduce MTU as described in "Details of MTU", below. How to Change a Computer's MTU Size Note: If you change MTU on one computer, it is likely you will want to change it on your other computers, switches, and routers, as well. Instructions for changing MTU on other NETGEAR devices is found in the Reference Manuals. The third party Dr. TCP software can be used to change the MTU setting. 1. Download it from this link, choosing the zip file or the exe file at the top of the page. 2. Run the utility. 3. In the Adapter Settings pull down, select the Ethernet driver and adapter used to connect with the network. 4. In the MTU box, type the MTU size you are trying. 5. Click in any other box, without changing the data there. 6. Click Save. 7. Click Exit. 8. Restart the computer. Details About MTU A packet sent to a device larger than its MTU is broken into pieces. Ideally, MTU would be set to the same ? large ? value on all your computers, routers and switches, as well as on all the parts of the Internet that you access. But you cannot control the MTU on the Internet, and in practice the optimum MTU size on your LAN is related to your hardware, software, wireless interference, etc. * Tweaking MTU size may work well in one situation, but cause performance and connection problems in others. * When network devices with different MTU settings communicate, packets are fragmented to accommodate the one with the smallest MTU. * Windows XP sets MTU automatically, that is, it optimizes computer MTU for you. This Microsoft article explains resolving lack of connection to a broadband ISP using Windows XP: http://www.microsoft.com/windowsxp/using/networking/learnmore/ppoe.mspx * Once a network device fragments a packet, the data stays fragmented until arriving at the destination computer. Setting MTU size is a process of trial-and-error: start with the maximum value of 1500, then reduce the size until the problem goes away. Using one of these values is likely to solve problems caused by MTU size: * 1500. The largest Ethernet packet size; it is also the default value. This is the typical setting for non-PPPoE, non-VPN connections. The default value for NETGEAR routers, adapters and switches. * 1492. The size PPPoE prefers. * 1472. Maximum size to use for pinging. (Bigger packets are fragmented.) * 1468. The size DHCP prefers. * 1460. Usable by AOL if you don't have large email attachments, etc. * 1430. The size VPN and PPTP prefer. * 1400. Maximum size for AOL DSL. * 576. Typical value to connect to dial-up ISPs.
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