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Question about Microsoft Xbox 360 Console

71 Answers

My xbox 360 wont show a picture but it has sound

When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account.

Posted by sportsfan on

  • 393 more comments 
  • eric11 Nov 02, 2007

    Replaced the cords tried using a different televison

  • mitch816 Nov 02, 2007

    sound... no picture

  • urke Nov 04, 2007

    my xbox 360 will turn on with sound, but no video.

  • Anonymous Nov 06, 2007


  • tpedraza55 Nov 06, 2007

    sound but no picture and i just got it back from repairs

  • stewart winton Nov 07, 2007

    when starting my xbox 360 i hear the sounds but have no picture just small diagnol moving white lines

  • strictpath Nov 10, 2007

    I have sound and no picture,4 green lights are on. ibought a new cable didnt work. got my brother to bring round his plugged it into my wires and it was fine. if everyone has a 1.1 machine it would be funny how they all seem to have gone around begining of nov.

  • Anonymous Nov 12, 2007

    My xbox 360 wont show a picture but it has sound

  • muser Nov 12, 2007

    Same problem: had sound, but no video or with white diagonal dashes
    across the screen. Fix that worked: the "towel trick" that UnknownXENO posted.

  • Mac010 Nov 12, 2007

    i went to plug my xbox into a portable dvd player for on the road, i put the video feed from my xbox into the dvd player while it was on and the dvd player screen went blue and it would work so i plugged my xbox into my tv and the screen stays blank but i can hear the game menu, and now my portable dvd player wont work it was no video the screen stays blue.

  • Anonymous Nov 13, 2007

    Same issue....worked fine until yesterday. Now when its turned on, we have sound, but a just some 45 degree angle white lines that move from right to left on the TV screen....Microsoft says pack it up and send her in, but I'm not nuts about that solution at the moment....that towel trick sounds like a fire hazard??

  • Anonymous Nov 15, 2007

    no video just audio. all lights green.

  • Anonymous Nov 15, 2007

    I sent my Xbox for repairs 2 times now and it just stuffed up again with the audio with no visual issue so I have to send it off for a third time (not happy!)
    p.s. I only sent it for the 2nd time last week and got 1hr worth of gameplay out of it before it stuffed up...

  • domy Nov 16, 2007

    Same thing.When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account. how can i fix this?

  • muser Nov 16, 2007

    As a follow-up to my previous post on Nov 12 - towel trick worked to fix white-lines video problem, but only for a little while. Wound up calling Microsoft support - have to ship the unit back to MS for repair/replacement.

  • Opti12 Nov 18, 2007

    I to am having this very same problem but the lines I have are horizontal pink lines. Just wanted to add my issue to this. Seems really weired that this is getting some post all at the same time.

  • skitwenty4 Nov 18, 2007

    my screen will be a rough version of the picture and when i restart the picutre doesnt come up

  • Anonymous Nov 19, 2007

    Just to add that i've got the same problem, usual sounds but no video, just the moving white dots...

  • Altair09 Nov 21, 2007

    yeah im getting no picture but i have sound also there are pink lines across the screen

  • karm1 Nov 23, 2007

    when i turn on my xbox 360 i get sound but no picture this just started about a month ago i can the game sound but no picture comes up on my tv i checked the cables everything seems to be hooked up correctly and i tried rehooking up my cables, i hooked my hd cables to my hd tv and hooked up my regular cables to my regular tv, no picture either time but the sound was fine.

  • jakeo Nov 24, 2007

    same i tried the towel trick and hanging the power box in the air and still no sound... im just going to send it away and have it fixed.

  • rudyb2 Nov 24, 2007

    i get sound and no picture when i turn on my console. i've changed chord tvs everything. still same

  • Anonymous Nov 26, 2007

    My brother had gotten a surround sound system while i was away, and when i came back and hooked everything back up my xbox 360 woulddn't show picture but the sound still worked.

  • samuel12 Nov 26, 2007

    wen i boot up my 360 i get sound but the tv gos blank can u help i have don every thing possible

  • Anonymous Dec 01, 2007

    I have white "snow like" dots goin across screen. I can hear xbox 360 dashboard songs. what is wrong?

  • Anonymous Dec 01, 2007

    Sometimes when I turn on my 360, there will still be sound of the commercials and the main menu but absolutely no picture. Here are some steps I've taken to try to fix it:

    1. I tried restarting it
    2. I tried cleaning the disk
    3. I tried pushing the cords farther in their specified slots
    4. I tried connecting my controller to the console

  • tomjones1992 Dec 01, 2007

    I have the same problem. I have an xbox 360 full and there is sound......but no picture.

    tried a different wire but that didnt work

    i did notice that just before this problem began the picture messed up and the colour distorted - dont know if this is relavant or not.

  • Anonymous Dec 02, 2007

    when i turn on my xbox 360 no picture shows up but the sound plays just like normal i can hear it start then hear the game play

    how do i fix it

  • Anonymous Dec 02, 2007

    gotten a new video cord still doesnt work

  • opetep5 Dec 03, 2007

    Hey, after a little research, it sounds like I am not the only one experiencing it. My XBox 360 has performed well since i got it in December of '06. I've been playing Assassin's Creed for the past couple weeks. During the week while I was playing, I noticed the game's color would change and start to turn green and red. I thought my cables were lose, something wasn't plugged in, etc. because Assassin's Creed at times has a lot of the color blue in it, and I noticed that mostly everything that should be blue would be either distorted green or red. This would happen for a few days, until at one point when I went to turn my system on, I would hear the sound of the dashboard loading, but no picture. Just the "snow flake" like dots that move in a diagonal motion that people have been mentioning. I've made sure it's not on the HDTV setting, tried a different TV, different game, component A/V cable, everything, but same results.I also noticed that this all has happened within the same two month period to everyone on here (november-december). I'm skeptical about the "towel trick", but since I don't have the warranty I don't know what else I can do besides take it to someone besides MS.

    Seems like this is all happening in time for the holidays...maybe they want more of our money

  • Anonymous Dec 05, 2007

    i have the same problem, white dots, i was playing nhl 2k8 and the colour would change for the past few days and now i just have the same white dots you all have....lame

  • Anonymous Dec 05, 2007

    i think i have the same problem or something simalar to it. Weierd cause just the today i was playing COD4 online and all the sudden the screen flashed pink real quik then went all black. there were little dots but i think they were green. I thought the cords were not completly plugged in so i pushed it in harder on both ends but did not work.... i also turned off the tv but nothing happened. When i switched to a different tv it worked for about 10 minutes then happened again. The funny thing is that i got my xbox in 2006 like most of the people here. I suggest that if u still have a one year warranty

  • Anonymous Dec 08, 2007

    i have had x box 11 months and 2 weeks! i got it for xmas last year! i turned it on 2nite and it is playing the sound but not the picture. i have tried to reconnect it and then tried it on another tv but it is still doing it. and my mum has lost the receipt so we cant take it abck.

  • Anonymous Dec 08, 2007

    there is sound but no video when i turn it on the tv stays blank ive blown into the av part and still wont work please help

  • rogaine13 Dec 09, 2007

    i turn on my xbox and i dont see anything but i can hear sounds

  • Anonymous Dec 10, 2007

    I dont have video, but i have sound....

  • Cosha Dec 10, 2007

    no video only sound

  • JackieNDan Dec 10, 2007

    When booting up xbox it has sound but no picture. Problem started while playing Halo3.

  • JackieNDan Dec 10, 2007

    Bought new cords!!! Plugged directly into wall. Unplugged everything and replugged in.

  • kjhkjhkj Dec 10, 2007

    Same here - no pic only sound. WTF?!?!?!?!?!?

    ....I am attempting to towel trick.

  • Anonymous Dec 11, 2007

    the sound will come on but the picture wont show up.

  • Anonymous Dec 11, 2007

    My xbox shows a black screen when turned on with white dots all around it in a row, but there is sound.

  • R0m3 Dec 11, 2007

    my 360 will turn on but wont show the picture, i can hear it, tried new cord and using a diff tv, still doesnt work

  • Anonymous Dec 11, 2007

    We bought the xbox 360 Nov. 2006 for our son last X-mas. He used it trouble free until 4 days ago, then no picture, just the sound and dark screen and green dots. Tried a different TV, then bought another cable, but that didn't work. It's hardly unlikely Microsoft will get any of our business again with any product.

  • Anonymous Dec 12, 2007

    well i was playing halo 3 then parts of the screen turned green in the gameplay i turned my xbox 360 off and then turned it back on then there was sound from my account turning on but no picture and there were dots across the screen little white dots. i really need to know what to do

  • Thisguy Dec 12, 2007

    well i was playin halo 3 and then parts of the screen in the gamplay turned green so i turned the xbox 360 off then back on the screen was blank with little white dots across it but i could still here the sounds of my account turning on. So i get sound but no picture. please help me know what i can do to fix it.

  • geckos Dec 12, 2007

    just sound no picture

  • Anonymous Dec 12, 2007

    Boots like normal with sound and all green lights but no picture. Sounds like another holiday scam from Microsoft or a virus. With so many postings this can't be a coincidence.

  • Anonymous Dec 12, 2007

    i have bought a new set of cords but still get a blank screen but i get the sound

  • Anonymous Dec 13, 2007

    when i turn on my xbox360 sound plays but no screen shows up on my televison

  • Anonymous Dec 15, 2007

    My xbox 360 wont show a picture but it has sound problem, and notify you when a new solution is offered.

  • stevedasavag Dec 16, 2007

    Just recently my xbox has no picture anymore.I was playing a game first the screen turned yellow but I could still see the pic.Turned it off checked connection.Now my tv wont read a signal from my xbox.Im using the hd component cables.Itried the regular component and either wont work.

  • justin_dan Dec 16, 2007

    when i turn on my xbox 360 i dont see a picture but i can hear the sound i tryed different tvs i even put it on hd tv on my hd tv still no picture

  • dtkulk Dec 16, 2007

    if it is really cold in ur room how would that effect the x-box

  • justin_dan Dec 16, 2007

    ok i posted here before lol umm i tryed everything this is how it started i was playing live the colours got all faded and then i took out the game and my assassins creed themes colours went from blue to green and kept on changing adn then i fort well turn it off so i turned it off i hear sound but i have all of these dots over the screen i got no red lights flashing or anything do i just need to get a new av cord

  • CP476 Dec 16, 2007

    It worked yesterday for like five minutes today its not working. The Console looks fine and everything its the output thats all messed up. It will not register with my tv so nothing.

  • UknowIt Dec 18, 2007

    when i start my xbox 360 it starts up normal except it doent show a picture but there is still sound whats wrong with it??

  • danlan Dec 20, 2007

    My xbox 360 will power on. The green light goes on and sound works but there is no picture. How do we fix this?

  • Anonymous Dec 21, 2007

    playing rock band... held down guide button (to turn off second controller). got little red/black square pattern on screen. still had audio.

    restarted box. got into dashboard. started game. audio, but no video.

    tried again. same result.

    tried again. now, no video at all, but i can hear the whole boot process, play around (blindly) in the dashboard, start up games, etc.

  • bob report Dec 21, 2007

    i have sound and the only picture i get is the little dots on my screen but yet the red lights do not turn on at all

  • Anonymous Dec 22, 2007

    my xbox 360 was freezing and the screen was turning a green color. now all i have is sound. any ideas?

  • Anonymous Dec 23, 2007

    When i put my xbox 360 on it has sound. But the picture on my tv has lots of dots (as if it was out of tune). So then i kept on swiching the xbox 360 on and off. I even went out and got a new HD AV cable only to find the same results. I have lost all hope of ever getting it to work.

  • Anonymous Dec 23, 2007

    sound but no video tried everything aswell gonna try x clamp replacement


  • Anonymous Dec 23, 2007

    it shows image on tv sounds like it is loggin into my account

  • topherwhat Dec 23, 2007

    Microsoft is scamming everyone. Look at this. Tons of people's 360's are just magically falling apart right before the holidays. Why are so many people having problems with this no video/yes audio crap? It's ridiculous and I think Microsoft should fix it, warranty or not. If a consumer is sold a faulty product, they should have the right to either get it fixed or replaced. This problem is clearly something to do with the system and the way it was made, not how someone takes care of it. I've tried everything here except for the towel trick, so I'm pretty sure it is the wires. I don't want to do the towel trick though for fear of damaging it more. Microsoft needs to come up with a solution quick.

  • Anonymous Dec 24, 2007

    when I install my game on my system, the tv has the sound of the game
    but no picture doesnt come through on the screen. What should I
    do ro resolve this?

  • Anonymous Dec 25, 2007

    my x box will boot up and you hear the sounds by no picture

  • Anonymous Dec 27, 2007

    I turned on my 360 and the sound plays normally but the picture is still out...

  • bwk_ Dec 28, 2007

    my xbox boots up but i cant see anything but everything sounds as normal as usual. I tried different cords and different tv's but the same thing is happening.

  • Anonymous Dec 29, 2007

    whenever i turn my 360 on it wont show up on my screen but i will hear sound... before this happend when i was playing halo three all the images turned red and green, what should i do?

  • KefkaPalazzo Dec 30, 2007

    The screen goes black with white dots going across it, all lights green. How risky is the towel trick? i've tried everything else and i don't want to damage it even more...

  • benhead Dec 31, 2007

    xbox 360 sound but no picture

  • baybay2184 Dec 31, 2007

    when I turn on my xbox 360 the screen is blank but you can hear the sound(No Picture At All).

  • Anonymous Jan 03, 2008

    i turn on my xbox 360 and i get the games sound but i dont get a picture on the tv

  • Anonymous Jan 04, 2008

    I put the component into my tv and it has sound but no picture.

  • weldgod Jan 05, 2008

    same issue,i was watching a dvd when the picture distorted with green colors. turned off my 360 and finished watching it on a conventinal dvd player then turned the 360 on to have no pic at all on standard def. and pink lines on hd. hat is going on? Is it from my last rockband update or what? i emailed microsoft so now i wait.

  • Anonymous Jan 05, 2008

    when i turn on my 360 i will hear sound but no picture and its not my TV because I tried 2 other ones as well and its not the cables because i went out and bought myself new ones. also i remembered where the different things on the dashboard where like how to get to them and i got to the games library and i could hear aegis wings music on the TV

  • josh_webb Jan 06, 2008

    my 360 was working for about 3 months then all of a sudden the video went out. I got a new a/v cord but still same problem sound but no picture if u guys have solution please let me know.

  • Anonymous Jan 06, 2008

    tried replugging the yelow jack

  • babyhawk Jan 07, 2008

    i get the sound but no picture and it looks like little snow drop on the tv screen how can i fix it. j.c.

  • Anonymous Jan 09, 2008

    Ive had my 360 for about a year and when i was playing nfs pro street the screen just all the sudden went blurry and made the games graphics look crap. first i turned it off and then on again and it still looked the same then fiddled with the screen settings, changing it to 480i etc and still nothing happened so i set it back to the default settings and turned it off and thats were when i tried to turn it on again i only got sound and no picture. I then cleaned all the ports and still no screen. it doesn't have the ring of death either
    any ideas?

  • zed leppelin Jan 10, 2008

    Sound works, but picture has lines going accross the screen when the cable is the on HD, and dots flying across the screen on non-HD. Tried a freind's cable and 2 tv's and same thing. The picture started to look distorted the day before on a regular tv, then went to the lines/dots the next day when I attached it to an HD tv and changed the xbox HD setting to 1080.

  • Pieman1134 Jan 15, 2008

    I was playing CoD4, and obviously, my screen turned a shade of green.

  • Anonymous Jan 19, 2008

    i have sound but no visual the screen is just black

  • Anonymous Jan 21, 2008

    I was playing call of duty 4 and all of a sudden the screen went greenish and then nothing,,,,no video only sound it was like the xbox stopped pumping out video.

  • Anonymous Feb 06, 2008

    This comment will seem complete cliche but I've had the same problem. On Monday night I was playing COD4 when the graphics looked like Playstation 1's (made sniping hard ;)). I then turned the Xbox off and then back on again and when it was fully on, I had the same problem you have all explained.

  • duhdon Feb 06, 2008

    yeh i have exactly the same problem on my xbox , if you leave it for like 20 mins it will go ok for about 2 mins and then the visual image will go to black and wont come back. sound is ok tho, only happened recently, but i have noticed in the past few weeks that sometimes the images were blurry when they moved on the screen.

    any ideas as it seems that it is not an uncommon thing?


  • Anonymous Feb 08, 2008

    i have the same problem my screen turned green than it just went black with white dots going diaginal, does anyone know how to fix it?

  • warde13 Feb 08, 2008

    ye ive got it to i went and bought a new wire and tried it on another tele even on a hd bbut it still not workin i jus went and bought turok too and it broke and my warranty is finished help.. :(

  • Anonymous Feb 10, 2008

    my xbox 360 shows no video output

  • Anonymous Feb 12, 2008

    same for me, i was recently playing on Devil may cry 4 on son of spada mode and the pictuse went, came back, went again, begame disorented and fusssy, color didn't work, saw half an immage and then just went, i've checked the cable and there's no problem.

    ironically i have 1 month of xbox live left, the only option open to me is to buy a new one and place the hard drive in. i've even opened up the xbox to find the problem but can't find anything.

  • adip Feb 12, 2008

    Same problem. Sound but no picture. Barely use my 360 average 2 or 3 hours a week, had it about 15 months. Finally managed to get videos from my laptop to my tv throu the xbx, (took 3 months of online searching). watched 1 video before it happened (Non MS format) gRRR. Seems like they have a shelf life then boom gone. Towel trick worked..... but for how long.

  • Anonymous Feb 13, 2008

    When i boot my xbox up the tv will stay blank but i will hear the sounds

  • lazereye Feb 15, 2008

    My xbox360 was woking but, at this date 2 / 3 / 2008 I came home from school at around 4:45pm and I turned it on and it had sound and no picture showed up. I thought it was my game "Skate" but all my other games don't work on my xbox360. My games work in my friends xbox360 but not mine. I haven't ever droped my xbox360, I also have never left it on for more than like 4hours. It doesn't work on any TV! Please respond

  • richoff Feb 17, 2008

    hey somebody may have switched the resolution higher than your tv might handle like mine did

    you'll have to navigate by the fuckin sound since there is no picture theres some sites on the web that have pictures of each of the xbox main menu slideshows since there is like six of them bitches then it will show you which one to click on but you'll have to navigate by sound on your tv. k lol ha ha ha ha mines fine suckas go ahead report me fuck check out myspace sometime your stuck in the eighties guys lol i'm out biatch 101

  • richoff Feb 17, 2008

    sorta sorry for that last post just a little agitated hang over?

  • Alex014 Feb 19, 2008

    ya that happend to me today i dont know wat to do

  • Anonymous Feb 21, 2008

    yeah i have the same problem no picture but i have sound and xbox want me to pay £60

  • Anonymous Feb 21, 2008

       Same Problem.X-BOX 360 will start up and If I put In a game I can ear it starting up and going to the main menu.If I togggle the joystick of the remote I can hear the noise of It.

       At first I thought maybe it was the A/V cord so I took it to my friends house and used all of his cords(.i.e.A/V cord and power cord.)Same outcome.I could just hear the noises.SO NOW WHAT=(

  • Anonymous Feb 23, 2008

    my game on my xbox 360 will not show on my tv but i can still here sound

  • Anonymous Feb 24, 2008

    same problem and i called them. they had just fixed it a month ago for the tray and now they want $100 to fix the video card or some other stuff

  • Anonymous Feb 25, 2008

    my 360 wont show a picture it has sound thow. what do i do

  • Anonymous Feb 28, 2008

    when i turn on my xbox 360 i can hear the sound but the screen stays blank. What do i do?

  • Coolguy6925 Mar 02, 2008

    When I turn on my xbox 360 it doesn't show any picture. There is still sound though. What should I do? I tried cleaning all ports and cables and everything but still no picture.

  • Anonymous Mar 02, 2008

    Same issue as Coolguy. Graphics in games would change suddenly to just a yellow colour with the odd streak of neon blue in places. Would sometimes right itself. This lasted about a day. Now today it wont even send a display to the monitor / TV and I've tried both my HDvga cable and the standard cable that came boxed. Guessing its the console itself so got registered for a repair, waiting on the box now.

  • Anonymous Mar 03, 2008

    Same issue, perfect sound but white dots flying around my screen. A mere three days after getting my 360 back from repairs after a Red Ring Of Death. Three cheers for Microsoft.

  • Anonymous Mar 03, 2008

    My console has been going fine, today i got a demo, put it in and there was no screen or sound. I tried some of my other games and it had the same result. I checked all the wires, everything, but nothing worked.

  • Anonymous Mar 03, 2008

    no picture but sound

  • F Box Mar 03, 2008

    I got sound and no picture when I turned on the box. I saw on YOUTUBE that you can wrap the box in towels and overheat it causing the ring of death and then restarting the xbox and it worked. But its only a temporary fix I have to do it over and over again.

  • Original345 Mar 06, 2008

    when turn on my xbox the screen is the same but i can hear it go to my dashboard.

  • Anonymous Mar 08, 2008

    same thig with me the sounds work but not the video

  • Anonymous Mar 08, 2008

    my picture is blank and wont return to normal. plz help its been days since ive played it.

  • Anonymous Mar 08, 2008

    when i start my xbox 360 it shows little dots in a patern but i can hear every thing from the xbox 360 music to the halo 3 music.

  • Anonymous Mar 09, 2008

    i just here sound when i play my nba 06 but i see ** image

  • JukEx Mar 09, 2008

    i turn it on and i can here it booting up, but theres ** picture... and ive tried everything to get it to work

  • jessie5680 Mar 10, 2008

    ** picture but sound... worked fine before

  • baadshaah Mar 10, 2008

    when turned on i hear sound out ** picture.

  • fr33style Mar 10, 2008

    i hook up the x-box 360 to the t.v and theres no piture just sound i tried replacing the cords but the same problem exists

  • Youkuo Mar 11, 2008

    my 360 has been playing fine but when i plug it in i can hear sound of the game but no picture will show up ...?? email me if u get a solution

  • Anonymous Mar 12, 2008

    I have no video, and yes I have checked all the cables -even hooked to a differant console and the cords were all fine. So I have sound no picture.

    Please help

  • Ogo212 Mar 15, 2008

    when i first bought my xbox it worked fine for the first few months, but recently every i connect my xbox to the tv i can hear sound but no picture comes up on the tv. so far i havent done anything , im probably gonna but another av cord but if that dont work then im not sure wot to do

  • trace_1 Mar 15, 2008

    iv'e had my xbox 360 for about a year and recently iv'e started having problems with it. It doesen't show any picture or sound. iv'e bought new cords and they ain't the problem. Now idk wut to do? can someone help me please!

  • anised Mar 16, 2008

    i had my 360 for a year. know my 360 when i plug the wires into the tv it has the sound but you cant see the pictures

  • RGrant Mar 18, 2008

    EVERYONE PLEASE READ THIS. This is happening to people around the world. It's a hardware failure just like the "3 Red Lights." However, it is not covered in the warranty. I spoke to a representative at Microsoft, and they told me that the only way for this problem to get resolved is to : SPREAD THE WORD TO MICROSOFT. That is, calling 1-800-4MY-XBOX. The more people that report the problem, the more it will be filed and reviewed. Eventually word will spread to Redmond, Virginia (Microsoft HQ) and this will get resolved, hopefully soon. But you must call for this to work.

  • Anonymous Mar 18, 2008


  • cro5by Mar 18, 2008

    After playing Guitar Hero 3 for a couple of months, I'd notice that the picture quality was going. I'd get a green hue and the colors were very washed out. After about 20 minutes it'd fix itself. Then, after about a week of this issue, just turning on the system lead to sound but no picture. The picture would either be non-existent or it'd be black and white lines.

    The towel trick has worked sporadically, but only for one to two sittings at a time.

  • Anonymous Mar 19, 2008

    i have the same problem it was working but one day it just stoped showing a picture but still had sound

  • crazyjesus Mar 19, 2008

    hey i was playing my xbox 360 and then i started getting this green blue (or hue i think) it kept coming on and off and distroting my picture .. when i reset i had no video and only sound. i have no warranty and the console is modded. i've tried diffrent cables and that was no help.. i've tried everything can someone please help

  • Anonymous Mar 20, 2008

    Just shows white dots, everything is plugged in. Its unbelieveable how screwed up these machines are.

  • Anonymous Mar 21, 2008

    got the same problem here guys. was playing a game, when all yellow and now no video. i am not a happy man

  • goflamesgo Mar 21, 2008

    i have the a/c cords in the right spots but i dont get a picture

  • Anonymous Mar 22, 2008



  • mike242golf Mar 23, 2008

    no picture just sound connected all leads correctly tryd it in a.v and H.D still no picture just sound

  • Sefno Mar 23, 2008

    We plugged it up right, but we can't see anything, but we can hear everything.

  • HaaMaaN Mar 24, 2008

    I have sound, but the screen is black with a little snow (no picture)

  • Anonymous Mar 25, 2008

        it'll make the sound but not show the picture and i recently had it fixed at microsoft theirs no more red lights so they fixed that and i watched everything go acordingly but the picture wont show up so please someone tell me what to do

  • magicboy Mar 25, 2008

    when i turn on my 360 i hear the dashboard sounds then all i see is white dots moving all over my screen

  • Anonymous Mar 25, 2008

    My xbox 360 wont show a picture but it has sound.

  • A Ashworth Mar 26, 2008

    my xbox 360 wont appear on the screen all i get is the sound for the normal start up menu.

  • Anonymous Mar 30, 2008

    i get sound but there is no picture. i can hear something rattling inside near where the video cables are plugged in.

  • Anonymous Apr 02, 2008

    I Have the same Problem....Switched cables, Switched TV's, HD, NO-D, NOTHING HelpS!! called Xbox, my system is out of warranty and it will cost 100 dollars and 8 weeks to fix!!??!! I Have spent my last hard earned buck on ANY MICROSOFT PRODUCT!

    What are they marketing when our best fix is "Put a towel over the damned thing"!! I didnt spend $500 dollars on a product I have to give a "Cleveland Steamer" on every 13 months!!

  • Anonymous Apr 06, 2008

    Changed the video rga cables

  • Anonymous Apr 11, 2008

    I have phoned xbox helpline and they told me to unplug everything and plug it back in...that didnt work.They told me to use another AV cable and that didnt work. I asked how much it would cost to fix it and they said £60!

    Also it would take 2-3 weeks to fix. GTA 4 comes out soon please someone help me :(

  • sweetlarry Apr 11, 2008

    My xbox 360 does the same thing, no video but with sound, i have replaced the wires and even purchaced a cooler and hooked it up with this set of wires and nothing changes

  • gr3g Apr 12, 2008

    My xbox was running fine and then i came back to it and it didn't show a picture. this has happen to me before several times. i have gotten it to work again but this last time i haven't been able to make it work. usually it works after a while but it just isn't working now.

  • ben6767 Apr 18, 2008

    i got the same problem i checked the pluggs i tried a new tv and i tried new pluggs but the picture will not come u

  • christophe12 Apr 21, 2008

    I have the same exact problem right now. I dont understand and I really dont want to wait more than a week for repair and i DEFINATELY dont want to invest anymore money on something Ive already spent lots of cash on.

  • nuchieknight Apr 21, 2008

    it has sound but no picture

  • lachulab4u Apr 23, 2008

    i put it on but there is no picture only sound

  • Anonymous Apr 25, 2008

    xbox 360 seems to work fine but black screen with white lines and dots moving across screen tried different cables still same

  • Anonymous Apr 27, 2008

    I was playing yesterday on cod4 and then the tv started turning different colors then it turned orange. i reseted my 360 and then white dots going diagnally threwout the screen. i tried another tv but nothing. Microsoft better fix this problem out or im going to sew them then take all of there money. you guys should do that 2. i might do the towel trick didn't do that yet but i will try. better work................. ahhhhhhhhhhhhh

    I had the same problem but it started going purple then orange No idea what to do I taken out all the wires and stuff, still nothing.

  • Aidan1994 Apr 27, 2008

    My Xbox 360 will not show the picture of the game but i can hear the game and hear it loading. I tryed seeing if the plugs were all plugged in correctly but they are.

  • azcam Apr 28, 2008

    my screen went purple turn it off, only get sound now and no picture. please help!!!!! Ive tried another telly but no joy. Whats going on?

  • Anonymous May 02, 2008

    xbox 360 no video but can here sound good av cable ,tv,reset console to default 480 also

  • edzzz 08 May 03, 2008

    i cant get my picture on screen but i can here the xbox workin i checked the plugs and they were fine and cleaned them just in case no result :'( wot i wanna no is if i need to see a specialist or i just need to get a new xbox 360 cable plz help meeeee.

  • Anonymous May 03, 2008

    Have the same problem.....Started a week ago. Initially playing COD4 (the only game been playing for a while) some of the grey colours would turn green or red (looked like you were looking through the night vision goggles!) Anyway, i would turn off the console and then back on but no with little dots (on a normal TV). When cooled the console would work again for 20 mins or so before same thing happened. Did this for a couple of days (just when i bought GTA4) and then blank screen with dots from cold. Now, i have done all the checks....i have a second hdtv which i have tested on (yes i switched the switch on the cable!!) and i have tested using a mates AV cable...still same. Phoned XBOX support tonight who are charging me £65 to have fixed. Not happy, as this is obviously happening to many people, but is just not as obvious as a 3 blinking red lights (which m/s know is well reported in the media therefore must be seen as doing something about!)

    May try .... 1. calmly reason with support. lol 2. try the towel trick and see if i can have my 65 quid refunded if it works

    either way, it is wrong that you can pay £300 for a console which only lasts a couple of years (but actually only equates to about 1 month of actual constant use). C'mon m/s give us our money back or a console which can last!!!

  • joshsxboxhas May 05, 2008

    i got gta on tuesday it was good for the first 3 hours or sumet thing the colours started to go all patchy! but after some time it sorted it self out and on saturday morning playing team mafia work i went off my xbox for about ten mins. when i went back on the picture was gone!

  • joshsxboxhas May 05, 2008

    my xbox 360 has smoke coming out the top !!! HELP!

  • joshsxboxhas May 05, 2008

    last comment was only a joke first comment was really!!! :)

  • StayInShadow May 12, 2008

    My Xbox has audio, but no visual. this happened when i was playing gears of war and the screen turned blue and red and it still had images, than i restarted my xbox and it wouldnt even show the visuals at all, but i still heard the start up noises and the dashboard noises. I have it taken apart, but i dont see any thing wrong with it with the naked eye.

  • cantrell_3 May 12, 2008

    When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account.

  • RRODVictim May 15, 2008

    I have recently completed the x-clamp fix and taken apart my box to clean the CPU and GPU processors and to replace the x-clamps with nylon and steel washers because i had the 3 RROD and the fix worked but now two weeks later when i turn on my 360 on the screen is blank but i can still have audio and i can still play games but all i see is blank blue screen, does anyone know if the x-clamp fix can cause this?

  • ejeh May 15, 2008

    blue dots in a pattern. thats all i see, everything else works.

  • Anonymous May 17, 2008

    Hey the same thing is just happen n i want to find out how to fix it.

  • Anonymous May 18, 2008

    ya man!!! i hate xbox i have the same problem man yaaa!! peace

  • king rio May 18, 2008

    i haear the sound but no picture is showing

  • rarenas May 21, 2008

    the screen stays blank but the game plays and you can hear sound. it worked fine yesterday and now it wont show and video

  • Anonymous May 24, 2008

    when i turn it on all i get is sound no picture

  • lil_nacho May 24, 2008

    mine does the same thing but it works whith an hdmi cable

  • XBOX FREAK May 30, 2008

    when i turn on my xbox i can hear it turn on but i cant see the picture. WHAT DO I DO?

  • sachin07 Jun 05, 2008

    When i tiun my 360 on i get sound but no picture

  • Anonymous Jun 06, 2008

    my xbox 360 plays the sound but wont show the picture!!! help??

  • sertrypul Jun 14, 2008

    When i boot my 360 i hear the sounds of the game but no image apprears on the tv.

  • irmetalguy Jun 18, 2008

    i have a similar problem. when i turn my xbox on i hear the start-up sounds but my tv shows jagged green lines. have checked the connection to my tv and xbox and used a friends working cable but the same thing happened. will i have to mail it to a repair center so they can replace the mother board and video card?

  • spot_ant Jun 20, 2008

    i changed my settings in HDTV, but i did the wrong one and saved it and the the screens gone black but there is still sound what should i do i don't think its broken i think its the settings.

  • Schultzy902 Jun 20, 2008

    when i turn my xbox 360 on it wont show the picture or make sound...

  • Anonymous Jun 21, 2008

    i will turn on my xbox and it will stay blank on the sceen but i can hear the normal sounds HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  • Anonymous Jun 25, 2008

    Xbox 360 no video but sound. I have isolated everything including switching cables with a friend. I have an original 360 so am out of warranty. I also had problems with freezing. I may be on the virge of rrod is there anyway I can make the rrod happen so microsoft will warrant it. I am about to buy a ps3

  • Anonymous Jun 29, 2008

    same thing with me but u had the problem since febuary and i dont have th f en moeny to send it to get fixed

  • Cserver Jul 13, 2008

    my xbox has sound but it wont show a picture

  • Csmith70B Jul 13, 2008

    I can hear sound but no picture appears

  • grimacemr2 Jul 13, 2008

    When I start my XBox there is no picture but sound is there.

  • Anonymous Jul 16, 2008

    i go to my screen and turn on the xbox i only see the screen but my hear sounds i normally do when i log in

  • pbbannana Jul 19, 2008

    i cant see my xbox 360 picture even though i can still hear all the sound it produced

  • ElChico69 Jul 22, 2008

    ma xbox 360wont show any images but i can hear it!!!

    how can i fiz dat!?

  • Anonymous Jul 23, 2008

    When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account.

  • Anonymous Jul 31, 2008

    Worried about calling Xbox ?

    They are the first people you should go to !

    They offer a free phone service , where you can get help with any of your problems.

    Xbox are happy to repair your xbox 360 , if you have tried everything to ensure that your xbox is totally faulty .

    If your xbox 360 is under warrentee you will have no problem getting it fixed .(Thats why they ask for serial number)

    The staff on xbox helpline are very helpfull , and want to ensure that your get back to gaming as fast and efficient as possible.

  • Anonymous Jul 31, 2008

    i can here it but cant see it

  • goldenglover Jul 31, 2008

    When i turn on my Xbox 360 my HDTV screen turns pink but i can still hear the noises it makes. I have taken all the plugs out and cleaned them but it still wont show a picture.

  • StrumPlukPik Jul 31, 2008

    GH3 was looking wierd - like 16 bit colour (could see chunky blocky gradients and flat areas of colour). Had similiar issues before and a restarted cured them then. Turned it off and restarted - when it came back there was no picture and no sound. Tried both HDTV component and VGA leads, both with the same results of audio without picture. This is my second 360 after the first one RRoD'd. And I'm out of warranty. currently shows repair cost of £50.99 less £3 online discount. How generous! I don't know if this includes a coffin and courier. Very poor product quality - at least my original Xbox is working... :-(

  • seafalcon479 Jul 31, 2008

    I also have the problem, that the sound works, but picture doesnt. I even bought new cables but it did nothing to fix it.

  • 122497 Aug 02, 2008

    WOOOOOW!!!!!! I Called them, NO Warranty, Not covered. It's gonna cost you. HHHMMMM. So, I've been on the internet trying to find the solution to my problem, (Xbox 360.. no picture, has sound) Checking off and on, for about a week now. It's really upsetting to see all the responses to this, especially the crying out for HELP from everyone. Since then, I've heard & seen the RROD, No picture but has sound, people returning them over & over & over again, the 3 towels method, the self repair, to people smashing em." I've never seen anything like this. Coincidence? I just don't think so. I really expected this thing to last alot longer than it did. So...After investing $2,200 on this console, including the games. And remembering the smirk on the sales clerks face, when I decided not to take the extended warranty. I think.... I've learned..... My lesson. After one year of use..... it simply broke down. So I guess It's time to pull out the old PS2. I hope that still works. Cause I'll be damned if I buy another 360. Spread the word. That might help. aaaahhhh That felt better.

  • Anonymous Aug 02, 2008

    no picture but sound

  • 122497 Aug 04, 2008

    DON"T USE THE TOWEL TRICK. I had the same problem (No picture, but have sound). So I used the X clamp method to finally fix it. I guess for now. Its been about 12 hours of use and it works fine. I believe it's the same as having the RROD. Just check these you tube videos out. Anyway heres what I did. I tried the towel method but that hardly worked at all. So I opened it up and cleaned it out. In retrospect, luckily I didn't do any serious damage with the Towel trick.

    So heres what you'll need:

    1. #8 and #10 Torx screw driver (Lowes or Home Depot) Set $5.00

    2. Artic silver or Thermal Compound (Ceramique-Radio Shack) $7.00

    3. Rubbing alcohol $.99

    4. Q tips $.99

    5. Adhesive Remover (Goof Off) $4.00

    6. #8 Washers (Lowes or Home Depot) $0.69

    7. Flat head screw driver (To take off X-clamps) Be Extremely Careful!!!!!

    This is probrably the hardest part.


    When I decided to open the case I realize that:

    1. It was never designed to stand up at all!

    When in the standing position it nearly and almost completely blocks the Return Air opening to the Console. Thus Overheats.

    2. And even if you don't stand it up the Return Air is still Undersized, and the "Doubled" perferated holes on the unit are too small and collect alot of dust over time, which create blankets of dust throughout the unit and block openings.

    3. Because of the Heat, the thermal paste breaks down (CPU Overheats)causing the system to fail.

    Good Illustrations of this are on you tube:

    1. Type the words "CPU Overheats" Theresa video that explains what happens when you remove the fans and heatsinks. VERY IMPORTANT!!

    Pay attention to the "Video game Screens" in the video. The games will either show a Black screen or bog the game down completely when the heat transfers are removed. Look familiar?

    2. "XBOX 360 Rings of light Fix" for the "Gamerguy51" video

    The only things I did differently from the Video afterwards I cut a big hole in the case over the Heat Sinks, Cut the Perferated holes out completly on the Exhause fans side. Both plastic and metal perferated holes with a pair of tin snips. (Eventually I'll put a fan intake to help keep the Heat Sinks cool) and took out the large sheet metal cover. All this for more Ventilation.

    Good Luck.

  • Anonymous Aug 07, 2008

    nothing comes up. but i can still here the sounds that it usally makes.

  • bink111 Aug 12, 2008

    same exact thing...i was watching a movie one day when the screen turned green and then after shuting off the 360, the video no longer worked but the sound did.

  • Anonymous Aug 16, 2008

    i have the same thing how do u fix it?

  • Anonymous Aug 22, 2008

    i have the same problem but for some reason there is a loose component in the xbox and i dont know what it is. can anyone help me?

  • Anonymous Aug 23, 2008

    when i turn my xbox on the screen stays blank but it makes the sound it usually makes

  • crystal824 Aug 23, 2008

    My xbox 360 wont show a picture but it has sound problem,

  • stevedyer88 Aug 23, 2008

    no screen but the xbox has sound can you help me please

  • hawk_eye1956 Aug 23, 2008

    yesterday my 360 was working fine,and i was able to play it and everything, and for some reason it doesnt wana show the screen. i switched the plugs around but i got nothing, only sound =[

  • Anonymous Aug 24, 2008

    it wont show on the screen but has sound.
    tried new plugs and still didn't work.

  • ripper666 Aug 25, 2008

    My xbox 360 wont show a picture but it has sound problem

  • Anonymous Aug 26, 2008

    hi when i turn xbox 360 on the sounds of the fan and console is running with the green light on but will not show a picture i tried switching the wires going into the tv and still the same problem

  • Anonymous Aug 27, 2008

    Lost the picture while playing Oblivion. It is being called Video Failure. Microsoft knows what it is. They want 99 bucks to fix it. Pathetic. Time and again. I'll never buy a Microsoft product again.

  • Anonymous Aug 28, 2008

    ya hi i have a x box 360 elte and i hear the sound but not the picture. all i see is nothing so please help me wat doi do?

  • Trapper619 Aug 28, 2008

    When i turn on my xbox 360, the t.v will stay blank but i will hear the sounds that it usaully makes when it logs into my account.

  • miniDEK Sep 02, 2008

    i turn it on and there's no picture but there is sound

  • abrahampike Sep 05, 2008

    My 360 will turn on and I can hear the game, but I cannot see anything

  • mrguy08 Sep 07, 2008

    My xbox 360 has no picture when I start it up but the sound is still there. It is plugged in correctly and was working earlier but now I receive only sound. Also, before this problem occurred my xbox would sometimes lose some color and the graphics would become blurrier. Could these two things be related?

  • Anonymous Sep 11, 2008

    AUDIO but no Video

  • Remza Sep 13, 2008

    When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account

  • Flip61 Sep 22, 2008

    I replaced the 2 X clamps and the console works like a charm

  • kizaa Oct 04, 2008

    OMG i have same prob too i hope its only the AV cabel yea no pic for me to yet i can hear the sounds of the game fire. the only weird thing is that b4 it happend my screen went green so i tured it off and on then no pic did eny of u people have the same thing?

  • davether4ver Oct 10, 2008

    Microsoft customer service sucks, this problem is related to the ring of death and they want £60 to fix an 18mth old xbox! its hardly our fault they didnt put the correct heat sink in. i say they should give 3yrs full warrent for all hardware.

  • Anonymous Oct 11, 2008

    no image, have sound, turns green , i did towel trick, works again for a while, with certain games like pgr4 or arcades, with gtaIV or bioshock will get green in a few minutes

  • Sucko2000 Oct 13, 2008

    Same problem as everybody else. I went through the same obvious troubleshooting bits, checking the cable, the TV, etc. Then I found I had purchased an HDMI adapter (I have the old 360 with no HDMI port). I hooked that up after unplugging everything and it worked! I thought the odds of a composite video cable failing were pretty low. It worked for one day and then darkness returned. I'm very disappointed that Microsoft is treating this the same as they treated original xbox owners with the DVD drive fiasco. It's really pathetic....

  • mau006 Oct 15, 2008

    I have no video, sound is fine. Tried X-Clamp replacement fix on the GPU and it worked for about a week and now its out again. It also oftenly drops down to 256 colors/ 8-bit color.

  • Anonymous Oct 19, 2008

    mine did the exact same thing and kizaa by the way my screen kept going green before hand and i thought it was just the disk

  • iomalley28 Oct 20, 2008

    all my cables are plugged in but when i start up my xbox the screen stays blank and only the sounds are working

  • M_Falcon Oct 21, 2008

    well when i boot up my 360 with all the connections put in normally, the sound come up but no picture i can turn on the cintroller and move it around and i can hear the pages on the dashborad move.

  • pepatone Oct 23, 2008

    I have this same problem, wtf is wrong with microsoft.

  • raiders21 Oct 25, 2008

    I have all the plugs in and it will make the sound but won't show the picture. I sent my first one in to get the drive working but when they sent me a new one, 6 months later the picture wont work

  • Anonymous Oct 26, 2008

    i have audio but no video when i start up my xbox 360

  • Anonymous Nov 01, 2008

    it was working fine until all of a sudden my screen turned blank but the sound still work

  • Anonymous Nov 02, 2008

    dude! i have the same problem! i need a fix and quick.i just got it last christmas

  • Anonymous Nov 03, 2008

    my 360 was working fine then the picture went funny looking now all I can hear is sound

  • Anonymous Nov 04, 2008

    ive the same problem sound no picture ive tried different t.v's and i bought a new av cable don't do it this is not the problem still wont work ime sending it to a repair man bt bound 2 cost a fortune help!

  • squattingcat Nov 05, 2008

    i have the same and its driving me insane

  • Anonymous Nov 05, 2008

    xbox was working fine and then i turned it on about an hour later and it has no picture hower it does have sound

  • Anonymous Nov 06, 2008

    i Hve the same problem i need help

  • Anonymous Nov 06, 2008

    hi i had the same problem black screen but can here sound so i had no choice but the towel trick so i wrapped it up in three bath towels let it overheat it should cut off when it over heats soon as it does let it cool down in a cool place for 30mins or more it just try is it worked fine for me now im ready 2 play gears of war 2 2nite woooo

  • Anonymous Nov 07, 2008

    it sucks nothing works

  • Anonymous Nov 10, 2008

    the same thing just happened to mine..i can hear the sound but my screen is blank

  • Anonymous Nov 10, 2008

    at first while playing it, the screen turned crazy differerent colors. I shut off the console and when i turned it back on i only get sound, no screen.

  • mttstage Nov 12, 2008

    when i boot up my xbox i can hear the sound and i cant see the picture

  • trelldog91 Nov 15, 2008

    when i turn my xbox 360 on i dont hear nothing i only see a bunch of pink lines going across the screen

  • KeBrown1 Nov 15, 2008

    Crazy video display after about 1-3 minutes of the console being on. Once warm, or after the first time being rebooted, it happens almost instantly. Audio works fine.

  • MarylandTerp Nov 16, 2008

    I am having this same problem. One day i turned my Xbox 360 on and the screen was all fuzzy but it still was there. So i turned it off and then back on again, and it didnt even show up this time even though i heared all the sounds it normally makes. So then i took it to my tv i have in my basement and it still did not work (realizing that i did indeed check the AV cables). So then i called my friend who also has a 360 asking him if i could barrow his AV cables. So the next day at shcool i got them from him and i took them home and plugged all of them in. and it still did not work what should i do?

  • anferneejime Nov 17, 2008

    i turn my xbox 360 i hear it work but there is no picture

  • Anonymous Nov 19, 2008

    i turn on my xbox and hear the boot up sounds but nothing ahows up on my tv

    whats goin on with my xbox?

  • saloomsosas Nov 20, 2008

    when i turn my tv on , no display is shown just the starting sound

    all cables are wired and connected fully

  • Anonymous Nov 20, 2008

    I don't have picture yet everything else works. There are no red lights and I have tried switching tv and cable from xbox to tv but it won't work.

  • Anonymous Nov 20, 2008

    screen started to have pink and green neon hues interlaced with the normal images, so I reset it. Once reset, I had sound but no picture. Looks like a fried video card or bad/broken solder connections. This is on an Elite console no less...

  • clever333 Nov 21, 2008

    the same happened to me, green, pink distortion so i reset to find sound and no pic

  • hardhitiin Nov 22, 2008

    same exact thing...playing grand theft auto 4 then all of a sudden the screen is lik neon red weird color mixed with the normal picture...thought it would go away at cut didnt so i restarted...when it turned back on the video didnt work but i could hear the scrolling on the dashboard..tried replugging the av cable but it didnt work...rly odnt feel like taking apart my xbox..please help me!

  • mod_tee Nov 27, 2008

    I have no red lights and have sound but no video to go with the sound. Any ideas please help.

  • heatherc24 Nov 28, 2008

    my game will turn on and i hear the sound and i can't see a picture. i went bought new wires and so on nothing is working

  • braniac Nov 30, 2008

    i start playing and get these green and red lights then i restart it and no picture i try another av cable and nothing so its not the tv it must be something with the xbox

  • Anonymous Dec 02, 2008

    when i turn on my xbox the sound still works but its blank on


  • supa gangsta Dec 04, 2008

    The picture on my 360 added a tinge of green to everything. I turned off my 360 and and took a break, and then when I turned it back on again there was no picture, only sound.

  • Anonymous Dec 04, 2008


  • Anonymous Dec 06, 2008

    yah i got the same problem

  • Charles Trawick Dec 10, 2008

    Ditto! What's with this new technology?

  • A55a551n Dec 11, 2008

    I had the same thing happen. I kept turning it on and off and eventually it came back on. Until today I kept trying turning it on and it wouldn't work. So I came her and read that you should take out the disk, so I pressed the button to open the disk thing and the picture and everything turned on. I turned it back off and then pressed the power button and the system turned on like normal. I even repeated again same thing.

    I think a sign that it is going to happen is when I was playing both times the screen turned a greenish or blueish color, I was still able to play but when I turned it off, I had the trouble of the video not showing when I tryed turnig it on again.

    All I know is, I'm getting a new Xbox 360 once I get the money. I have had freezeing problems (which are now rare), unreadable disk problems (I can fix), and now this ****. I only wish microsoft would just give me a brand new one with a new warranty, since it's their fault that the system is so fucked up.

  • xelahagen Dec 12, 2008

    I have the same problem. I have tried different TV's and different cords

  • Anonymous Dec 14, 2008

    my tv wont show a picture when i turn on my xbox 360 but the sound works, what can i do?

  • Anonymous Dec 14, 2008

        MY screen goes pink and green then the screen goes completely blank someone help me with my xbox360

  • Anonymous Dec 15, 2008

    My console has sound but does not have video. What can I do?

  • Rifle_360 Dec 19, 2008

    i just got three games for my birthday cod5 half life orange box and fallout3 and left4dead i never even got to play the whole campagn on cod5 when it started turning green so i thought i played too long but then i realized i was only on it for probobly 4hours anyway i asked my friends what was goin on and they said turn it off which i did 15minutes before so i thought i wasnt getting a good av connection so i unplugged the wire then pluged it in once again it played 5 minutes then i turned it off once again after the problem occurred once again i waited like maybe an hour then started it up not the screens black and i only have sound please send help...

  • almaroman89 Dec 19, 2008

    When i turn my xbox 360 i would have sound, but no image.

  • RUIZCHACAS12 Dec 20, 2008


  • claudiabalde Dec 21, 2008

    i connect the cables to my tv but cant see no pictures on it i can only hear the sounds

  • poolguy789 Dec 21, 2008

    yes i have the same problem. I have no picture but I get sound it plays cd's i can hear the music. all the lights on it are green there are no red lights even the one on the power pack is green. I bought a new cable and that still didn't fix the problem any suggestion thanks.

  • sam johnson Dec 22, 2008

    my xbox360 starts it only shows some lines on the screen but no real picture but there is sound and there is no red lights

  • bartman24 Dec 22, 2008

    my xbox 360 will show no picture but have sound

  • Anonymous Dec 23, 2008

    When I turn my xbox 360 on I can hear everything but the video goes red then green and then finally black with little white dots moving across the screen back and forth kinda like a snow blizzard.

  • Anonymous Dec 24, 2008

    i have the same problem i got it 3 weeks ago but it is refurbished but i tried it on all the tv's in my house and still did the same thing today t am going to try it over my dads house and try it on his tv's

  • navyboy147 Dec 25, 2008

    When i turn my xbox 360 on it has the sound but not picture. It is just a black screen with lines running threw it. I looked if it was on hd tv but it is not switch to that, it is on tv. I checked all the wires but nothing. This happened to me last year the same problem, microsoft had to come fix it for 100 bucks. But i dont want to pay again, i just want to play my 360. I only had it for 1 year and it has aready messed up.

  • clive1238908 Dec 26, 2008

    i have exacly the same problem

  • darthtagnan Dec 27, 2008

    My xbox gets sounds but no video

  • kjdillon88 Dec 27, 2008

    Sound but no Picture????

  • Anonymous Dec 27, 2008

    how can i fix that

  • tannermoore6 Dec 28, 2008

    it was working before and i unhooked it and hooked it back in and now the sound iis working bt no picture

  • tannermoore6 Dec 28, 2008

    sound but no picture

  • Anonymous Dec 29, 2008

    tv comes on with white dotts forming long diagonal lines across the tv

  • Anonymous Dec 29, 2008

    yep that summs it up game works fine yet has no vidio on screen if i turn it on my friends can send chat invites and i press A alot and eventually accept the invites lol.

  • twich189 Dec 30, 2008

    it dosen't have picture but it has sound

  • Anonymous Dec 30, 2008

    when i turn my xbox360 on i get the sound just no picture. why is that?

  • fsleem619 Dec 30, 2008

    My xbox 360 turns on and makes a vibrating sound. All that is shown is a black screen and I hear the sounds it would make as if I was online.

  • gdsgrl72 Dec 30, 2008

    we have the same problem and it is not the video cable

  • Anonymous Dec 31, 2008

    no video but some audio

  • Anonymous Dec 31, 2008

    I have no video but have sound.

  • sbcrzytrn Jan 01, 2009

    same exact thing, turns on the sound kicks in and nothing on screen but no signal.

  • ryan_hyde06 Jan 02, 2009

    bought a new hdmi lead and it worked fine next time i turned it on nothing just sound and saying there was no signal

  • b_diddy27 Jan 02, 2009

    my xbox only have sound but no video how do i fix it

  • Anonymous Jan 02, 2009

    same problem; i troubleshot the cables and it's definitely a problem with whatever video output the xbox is doing.

  • xmas5 Jan 03, 2009

    one day i turned my x box on and i can hear it but couldnt see, the screen was black with white dots can someone help me fix this problem

  • Anonymous Jan 03, 2009

    i have the exzat thing happening to my X-box Elite

  • morlock1977 Jan 03, 2009

    same here no video but i have sound

  • Anonymous Jan 04, 2009

    my 360 won't show a picture but will give sound with a hdmi cable

  • irwebby Jan 04, 2009

    my 360 will give a picture but no sound with a hdmi cable and I need a walk through on system settings to get optimal hdmi settings.

  • Anonymous Jan 04, 2009

    i get the sound but no picture on my tv with my xbox360

  • ethan_lowe Jan 05, 2009

    it wont put my picture up but I only here the sounds of the game

  • alexjjjjjjjj Jan 05, 2009

    i can hear the audio but not see video

  • Anonymous Jan 07, 2009

    I have the same problem. I contacted microsoft via email and had a list of 5 things to do. None of them work so they gave me links of where I can get repaired. They never told me why this has happened and I have noticed they're are many people out there who have experianced the same problem. What to do ? Buy a new one or have it fixed? What would be cheaper and will this happen again?

  • Anonymous Jan 07, 2009

    No picture but has the sound.T he ring of the the light on the consoleis ok.

  • Anonymous Jan 07, 2009

    My xbox 360 won't show a picture but it has sound

  • Anonymous Jan 08, 2009

    my 360 will not show picture but it has sound

  • comomarp Jan 08, 2009

    my xbox will not show picture but it has sound

  • Anonymous Jan 09, 2009

    when i turn my 360 on it won't display a picture, all i hear is the sound.

    how can i fix this?

  • sickly Jan 09, 2009

    I was playn CoD5 and my colors went hazy so i shut off my XBox and turned it back on but i heard it come on but there was no sound

  • audiotrec Jan 11, 2009

    2 weeks after in stalling the up date my screen goes green than no screen sound yes but no screen.

  • james00011 Jan 11, 2009

    When I boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account. I can even control the xbox with the controller

  • karlsewards Jan 11, 2009

    all i have is a black screen and white dots with sound.

  • JLB23US Jan 13, 2009

    The first time I had a video problem was about five minutes after boot up and into a game. The video first became scrambled with read and green vertical lines. Turning the machine off seemed to restore the video for another five minutes or so before repeating the same result as before. After turning it off and returning a day later, the same behavior was displayed before finally displaying a blank screen. Sound still comes through but there appears to be no video feed at all from the 360 console.

  • Anonymous Jan 15, 2009

    i have sound but no video and there is no red light on how do i fix this?

  • Anonymous Jan 16, 2009

    When i start my 360 i can hear the sound but the screen is blank

  • thomas_72 Jan 17, 2009

    My son's console has the same problem, no picture just sound. The Xbox repair is $110.00. Is this common with these machines.....

  • Anonymous Jan 17, 2009

    i have the same problem, i can hear it but the pic doesnt comes out

  • Anonymous Jan 17, 2009

    Has sound but no picture .... Green lights come on

  • Anonymous Jan 17, 2009

    my xbox has sound but no picture

  • Anonymous Jan 17, 2009

    everything is plugged in right but when i turn on the 360 you can hear sound but there is no picture but i also had one red ring on the power button a few days ago.

  • Anonymous Jan 18, 2009

    When i turn on my xbox,all i hear is sound and no picture,ive been switching tv's to see if the tv was the problem but im guessing its just the xbox or the xbox cords ..... i need help.

  • Anonymous Jan 19, 2009

    TRhe Output has sound but no video

  • Cedog Jan 22, 2009

    No video, but sound is fine, Im on my second Xbox after the RRoD. As much as I love the system, I am really nervous to spend any money on repairs or to simply replace it at all. Micorsoft should be stepping in and doing something about this. GRRRR!!!

  • Anonymous Jan 22, 2009

    wont show screen but will have sound

  • alejandrafir Jan 26, 2009


  • payne101 Jan 27, 2009

    everything is hooked up where it needs to be but not picture just sound

  • Wame Jan 29, 2009

    I have the same *** problem

  • Anonymous Jan 31, 2009

    xbox 360 has audio no video

  • Anonymous Feb 01, 2009

    i have the same problem and i dont want to pay any one any thing i need help]\

  • Anonymous Feb 01, 2009

    my xbox switches on and it makes the usual noises but the pictre wont show up, i tried moving the cableas and such but...

  • Yolanda Navarro
    Yolanda Navarro Feb 06, 2009

    my xbox 360 dose not have picture but it has audio and it has a beeping sound

  • andrwmrnc Feb 06, 2009

    my 360 has sound but dosent have picture can you help me to fix it because i want to play it so badly it been like this for a week

  • Anonymous Feb 07, 2009

    yh the sound works but no picture shows up!!! do i have to take it apart or somthing? ive tripd swapping tvs but nothing happnz

  • Anonymous Feb 08, 2009

    We have two XBOX units and both developed the "no video but audio works" problem mysteriously at the same time in early February, 2009. We have an HDTV with cable channels.
    Speculation: Could the recent testing and conversion of the U.S. to HDTV be a problem? Something happened in early February to A LOT of Xbox users and their ability to see video. A lot more "stuff" (power, content, etc.) are being pushed through U.S. networks and could there be a link?

  • shawnmich183 Feb 08, 2009

    I have perfect, usual sound but no picture. how do i fix this?

  • Stephen Marshall
    Stephen Marshall Feb 09, 2009


  • Anonymous Feb 09, 2009

    my xbox 360 has sound but no picture

  • wagger_don Feb 09, 2009

    i have the same no video but audio problem what shal i do ? thanks

  • skeighter17 Feb 11, 2009

    my xbox shows a blue screen but no sound

  • Anonymous Feb 15, 2009

    when i turn my xbox on there are little white dots just floating around but it has soud

  • Kraminator Feb 21, 2009

    After turning the X-Box on, we can hear the sound, but have no video. On the bright side we have already sent this x-box in for repair when we experienced the "3-Red-Rings". They were very helpful, they overnighted me a box to overnight them. I was not out a cent and I received it back in a week. I would really like to fix the problem of no video. Can you help?

  • Anonymous Feb 24, 2009

    I already fixed it twice, but the same problem keeps coming up. I can hear the sound and the games play but it has no image

  • Anonymous Feb 25, 2009

    see pic but no sound some help me plz but some times it shows then it just cut out and goes blank

  • Anonymous Feb 27, 2009

    no video just sound

  • Spud Potato Feb 27, 2009

    this is so freakin stupid. it seems people have had this damn problem happening to them a lot. i've got the same problem.

    i was using an hd-tv and one day while i started playing the colors blue, green, and red stood out from everything else in the picture. i shut it off, switched games, and turned it back on and it was still screwwed up.

    i tried to pull the plugs out of the tv and put em back in to see if that was the problem which it wasn't. then i decided to shut it off and pull the cord out of the back and put it back in. when i turned it on all i got was weird flashes of white and a black screen. it just shows a black screen with lines of white dots. but ofcourse the sound works perfectly.

    i really hope theres a solution thats better than $100 and a 3 month wait.

  • Anonymous Feb 28, 2009

    mines got this in february to like i turned it on after a night of halo and i though it ws da cables so i adjusted them but no help!!!!!

    my uncles fixes 360s so im goin to bring to him
    wish me luck

  • bkoper16 Mar 01, 2009

    when i turn on my xbox the sound still works bu the screen is jsut a bunch of moving dots

    almost like a screen saver

  • Anonymous Mar 01, 2009

    I have the same problem. My 360 has the sounds but no video...

  • Anonymous Mar 07, 2009

    the samething i'm going thru i even bought new cables and it still won't work.

  • jlaws40 Mar 09, 2009

    will not show a picture but i hear the sound

  • Anonymous Mar 10, 2009

    my xbox 360 wont show a picture but it has sound

  • dunkindonut Mar 12, 2009

    i moved my connection cable from tv to hdtv when my xbox was on because every hting was green now i hear sound but no video also every thing is pluged in

  • traceymcwill Mar 12, 2009

    when i start up my xbox there is sound but no picture, the screen stays blank can you help me fix it 

  • Anonymous Mar 13, 2009

    i have sound but no picture and no red ring

  • Anonymous Mar 13, 2009

    my x box will play sound but no visual. i dont know whay the problem is...

  • watupcuddyk Mar 17, 2009

    xbox 360 sound but no picture

  • lonewolf617b Mar 17, 2009

    no video at all

  • footsie33 Mar 17, 2009

    i turn on my system and it's all blank! but it still does play the sound! tell me how do i fix this problem

  • Anonymous Mar 18, 2009

    i can hear the audio on my xbox 360 but i cant see anything

  • Anonymous Mar 20, 2009

    i have the same problem i get sound but no picture...

  • Anonymous Mar 21, 2009

    when i turn my xbox on i have sound but no picture

  • Anonymous Mar 21, 2009

    I start my xbox and everything seems fine- the controllers work and i can hear everything thats goin on, but i have no picture

  • dkemp801 Mar 22, 2009

    i have fixed my x clamp, but now i have no picture but i can here the sound of the xbox working

  • claycollins1 Mar 23, 2009

    My 360's picture want show but there is sound.

  • Anonymous Mar 23, 2009

    my xbox wont come on the screen when it is turned non you can hear the signing in noise but no bloody picture

  • Anonymous Mar 26, 2009

    my xbox wont show up on video but it has sound

  • Anonymous Mar 27, 2009

    no picture

  • O8844 Mar 28, 2009

    My xbox 360 do not show a picture, but sound works fine.

  • Anonymous Mar 29, 2009

    I turn my xbox on and there's a blank screen. I hear the sounds of it turning on but there's no picture.

  • Anonymous Mar 30, 2009

    i have same problem sound but no picture help me plsss

  • Anonymous Mar 30, 2009

    the 360 will NOT show a picture, but the sound is still going.

  • Anonymous Apr 04, 2009

    same same, even hear the game sounds. I can hold the Middle Boot up button on the controller for a few seconds and then scroll up twice, which moves your cursor to Turn system off, and the system responds accordingly, but no pic, ho hum

  • hopar Apr 04, 2009

    When i boot my xbox up the tv will stay blank but i will hear the sounds that it usaully makes when it logs into my account.

  • dogcat473 Apr 05, 2009

    no picture and no red ring but still sound when xbox turns on

  • Anonymous Apr 05, 2009

    I have the exact same problem. I fear it has over heated and burned something up.

  • Anonymous Apr 06, 2009

    exact same problem and i dont know how to fix it

  • Anonymous Apr 09, 2009

    picture no sound red light on av cable

  • tyrellwilli Apr 11, 2009

    it has sound but no video what to do

  • Anonymous Apr 13, 2009

    i have sound but no video

  • mrseanaaron Apr 14, 2009

    Same problen man. I can hear everything but my x-box wont show picture. My tv says no signal as if it isn't even plugged in, but i can hear it. And YES i have everything plugged into the right spot.

  • Anonymous Apr 15, 2009

    i have no video but my sound is fine

  • Anonymous Apr 16, 2009

    i try to play marvel ult alliance but when i turn it on it sounds right but NO VIDEO WTF

  • dorkwood Apr 16, 2009

    i have the same problem. I've tried multiple solutions like.. setup my xbox on another tv. AND borrow my friends audio/visual cord hoping it would solve my problem. obviously it didnt work or i wouldnt be typing this... 

  • Anonymous Apr 22, 2009

    I dont have a picture but I can hear the xbox logo come on.

  • oalid Apr 25, 2009

    ye, i know. why does this happend?

  • Anonymous May 01, 2009

    When i Was playnig my 360, the picture went fuzzy and dissapeared! Now i cant get it back!!

  • Anonymous May 01, 2009

    wheni turn on my xbox 360 it will make i sound but wont show any picture.

  • XxRYANRULESx May 01, 2009

    when i turn my xbox 360 on it wownt show a picture but it still has a sound coming through the tv

  • conboy May 01, 2009

    I was happily playing Halo 3 one night when all of sudden my screen went all fuzzy and it seemed as if there were multiple pulses being set off in the screen. In addition to this, the graphics went horrible and it seemed as if the resolution had gone really low. I decided to turn the xbox off and go to bed. The next morning i turn the xbox on only to find that i am recieving no picture, sound or red lights. I have a brand new HDTV and i tried the leads i have in all the different slots including the components and the scart and then i also tried a different set of lead and neither of these worked. I finally tried it on a different TV and experienced exactly the same problem. If anyone can give some easy and clear advice on how to fix this problem then please message me. My email account is [email protected]. Thanks for any help.

  • Anonymous May 02, 2009

    I have tried new A/V cables for the xbox but none of them shows the image

  • gcode1030 May 09, 2009

    i have sound in my xbox 360 but no video

  • Anonymous May 10, 2009

    why when i turn on my xbox 360 the tv is blank but i can hear the sounds

  • Anonymous May 10, 2009

    Every time i turn on my 360 it is blank with small dots all over it but I still can hear the sounds of it???

    Please help me???

  • dave_wortley May 12, 2009

    got sound but no pic....tried it with another tv, and a new cable still sound no pic, im gonna try the towell red ring method but if there is any other theories..... ty

  • gearsofwar2 May 16, 2009

    Same here, i have a regular xbox 360 and i was playing cod 4. so i was in a match with my friend and halfway through my picture went all funny. i tried to turn my xbox off then back on but after that the picture went blank with no sound. so after that i go and set it up to an older tv and theres sound but no picture. i go and buy a new av cable but guess what, it still doesnt work. how do i fix this problem?

  • Anonymous May 19, 2009

    i have sound but the pic wont show up

  • gcode1030 May 20, 2009

    my xbox 360 has sound but no picture

  • killamjarret May 25, 2009

    i was trying to out my 360 on HDTV and it said no signal, so im like ok, then i go back to excactly how it was and it still says no signal i made sure its all in right too.

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71 Answers


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My Sons Xbox had sound but a blank screen. at first i thought it was the video leads.. Borrowed a set from his friend but still the same.. blank screen but sound. I thought about the towel trick but was wary.. so instead i went to a comp repair shop. He suggested the towel trick... he said it may or not work. So being out of warranty with nothing to lose , i gave it a go.
Remove your hard drive and video leads leave just the power lead attached. Wrap your xbox in three towels and switch it on for about 20mins (which i did). Switch it off (it may already have switched itself off ! leave it to cool for about 15 mins and then plug everything back in . I was amazed to find my sons xbox up and running agian. Hope it works for you !! It did for me and i still can't belive it!

Posted on Aug 08, 2008

  • Anonymous Nov 28, 2013

    I will recommend you to call 1-855-219-3333 (toll free) to resolve any issue with xbox.




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When we experience a no video/display but with sound as if your logging in at your default blade, try to disconnect all the cables including the power cord and the audio video cable. (its the cable going from your console or xbox 360 to your tv). Before you plug it back try also to wipe the prongs or the metal part of the cables to ensure it has no debris or anything that would mess up the connection. If your using an HDTV make sure that the switch of your component cable is click on the hdtv settings. if it still not working for you, try to use a different cable and TV just to isolate the problem. If the issue still persist.. its the system that has a problem. Not exactly the hardware but it would definitely the prongs at the back of the console. So, bring it back to the retailer if its still in 30-days warranty or send for repair to its authorized service center.

Posted on Oct 15, 2007

  • Anonymous Oct 15, 2007

    before i forgot... if you are using an HDTV for the first time, try to call the manufacturer to set the settings of your TV and dont forgot to read the manual. =)




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If you have no video but you have sound you most likely have an issue with your Xbox's components and the way they were soldered. Microsoft started using lead free solder which needs a higher temperature to melt and also makes the joint structurally weaker. The easiest way to fix this problem is the "towel trick" where you wrap a bath towel around the Xbox and turn it on for 15 to 30 minutes and then turn it off and cool down. This heats up the Xbox's components to the point where the solder will melt and re-solder the joints that have become weakened.

Posted on Nov 11, 2007

  • Anonymous Nov 16, 2007

    If you are going to do the towel trick I would use it as a last resort option because of the after effects it will have on the X box. Heating up the X box will always damage some of the components especially the processors. If you our out of warranty and you have nothing to lose I would suggest this option.



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Guys No need to worry. I also got the same problem two days back. It boots up with normal green light No error light or nothing just the Black screen with sound. Since my box was out of warrenty I had to try something on my own. This is what I did.

OPen the Xbox and take out the mother board. Remove the X shaped of unit under the GPU.

Which basically unlock the heat sinc. Remove the heat sinc screws.

Get 4 Machine screws which are 5mm x 10mm. / 4 numbers of Spring washers which are 1mm (Thickness) / 4 Numbers of fiber or nylon washers which are 1mm(thickness). Make sure washers fits in to the screw perfectly.

4 Numbers of 1mm flat steel washers.

Put the spring washer in to all 4 screws and crewl it through the bottom of the mother board to the top.

From the top of the mother board put one Nylon or fiber washer followed by flat steel washer on each screw.

Put the heat sinc back on top of the screws and tight all 4 screws equally.

Point is to make the pressure on the gpu with the heat sinc.

connect the motherboard to the power and the tv cable without the fans.

This point it might start working right away but keep it switched on for 2 , 3 minutes.

Wait till it over heats and showing 2 red lights.

Unplug the power cable and let it cool down.

then put the fans back on and try. You will see what you like to see the most. Xbox start up of course.

But in my case as soon as i pluged the board to the power without fans it started showing 2 red lights without even overheating.

In that matter take out the 4 steel washers from heat sync side and tighten up firmly.

Two red light error shows that there is too much space between gpu and the heat sinc.

Now you have a fix for the No display with white dots + sound error.

Its a very simple method and all I spent was like less than 1 US$ for the washers and screws. Thats in my country.
Good luck Guys.

Posted on Nov 02, 2008

  • Anonymous Nov 28, 2013

    The best option is to call 1-855-219-3333 (toll Free) and everything will be fixed.



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After reading through a hell of a lot of people telling me to open up my 360 or wrap it in a towel and let it melt itself i did eventually find a simple logical solution.

Get in onto the AV setting where you can hear the sound. Turn off the 360. Turn the 360 back on. Hold the Y and RT buttons down.

This resets the picture mode and you should get the screen back.

I'm not saying it will work for everyone but it did for me + it must be worth a try before you do any long lasting damage to your 360!

Posted on Jun 04, 2009


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I have seen the no video problem with several consoles that friends have given me and every time it was remedied by an X-clamp replacement (the BGA solder balls on the GPU have cracked and broken loose due to the motherboard warping from excessive heat). This involves replacing the heat sink mounts with screws and washers that apply downward pressure on the heat sinks to re-connect the broken solder balls of the GPU. That is why the towel trick works for a short while, the broken solder balls re-attach themselves just barely but not very well.

This process is not for the faint of heart as it involves COMPLETELY disassembling your Xbox. Xbox-scene has many good tutorials that detail this process. Llamma also has a good tutorial at this link:

If you are brave enough to go this far you may also want to make some cooling modifications to help the airflow increase over the GPU heatsink. RJBTech has a good article on this at this link:

He is one of the innovators in the Xbox 360 repair scene and has some good tutorials as well.

There of course are other things that can cause the no video problem but more often than not the GPU overheating and breaking its solder balls is the cause. Yes, the new units are SLIGHTLY more reliable with the added GPU heat sink but if you nose around the xbox-scene forums you will find that they are failing in the same manner as the earlier xbox 360 units, just not as high a percentage of them.

The new GPU heat sink just moves heat from the area of the GPU and passes it right through the CPU heat sink so the problem of too much heat in that small box has not been fixed. Only a die shrink in the GPU and CPUs will alleviate that problem (or increase the fan speed to increase the exhaust, but that also increases noise greatly).

Good luck,


Posted on Feb 24, 2008


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I had the same exact problem then it Occured to me. Is my HD switch on? The answer was yes and i was playing on a non HD TV. It may or may not be your problem but check that before you kill your xbox with the towel thing.

Posted on Dec 25, 2007

  • athenaoful
    athenaoful Dec 15, 2012

    HEY!!! Thanks for this post!!! I already had it wrapped in a towel and then I tried this. Worked perfect!! Thanks again!!!



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A Solution...........................This is for everyone and anyone who waited countless hours for a system that would later or working on them. The Solution that i am about to tell you is totally illegal, but it works... Trust Me..... Me along with many other of my friends with faulty XBox360s have done this.... Well first this, solution requires several steps... 1. you need money for a xbox 360 arcade console (Obviously because its the cheapest one)... and dont'll get every nickel back :)...... 2. (Tools) you'll need a minature flat head screw driver along with a Torx Head scew driver...(its the one with a 6 point star shaped head) 3.(Instruction) this is perhaps the most important step of all... because it requires the dissembly of your system and for those who dont know how to... here is a web site that gives you detailed instructions on how to take your 360 apart ( trust me, its not that hard 4. (Prey) I would suggest picking the least tech savy store such as wall mart or target were i would get the system.... 5. (The good ol switcher rue) Once have both systems in front of you, there are several things that you need to be aware of... there are four stickers and three of witch contain bar cods which identifies each xbox; one is in the front by the usb ports. the other one is in the back (DO NOT PEEL THIS ONE) the whole plastic panel is going to be sent back the retailer... The third sticker is inside.... you'll see it on the aluminum panel as you open it.... the last one is located in the front after removing the face plate (this is a tamper prof sticker and i suggest letting it slide of when you separate the two main white pieces) all three stickers with the bar codes need to be with the one console that is going to be returned...... all you need to is switch the your console with the brand new one (if the new one has HDMI ports and yours doesnt, dont worry... they wont even notice the difference between the old version and the new version.....
6. Return it...... the only thing that they will mostly look at is the bar code in the back and the rest of the merchandice in the box

I know this seems like alot of work but it isnt and it saves you money in the end with a brand new updated 360 Enjoy :)

Posted on Jan 01, 2008


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I would not recommend the towel trick. Too much heat is not a good thing for the 360. You can fry other components doing this. Clean everything you can, wires, connections. If your warrenty is out. Open it up and try to find an area that solder is lose or not connected. Check the gpu/motherboard connection, that seems to be the most errors i have gotten. (twice). there are ways to find out which error you have if you have the flashing lights after the picture goes out. just search it here.

Posted on Dec 12, 2007


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I also have an xbox 360 that went from having a video image to not having one within one sitting. I was playing assasin's creed and mass effect, during my mass effect game the system's resolution started to actually get darker and the color depth faded as well ( as if it was in safe mode ) , after rebooting no video at all. Removed all cables and hard drive. Re-connected and tried rebooting several times no luck, eventually on 4th reboot got red ring of death. That's 3 red flashing lights starting at the 1 position, and also in the 3rd and 4th position. If I removed the video cable if gives me a FULL 4 flashing red (AV issue), and then back to the ring of death (1,3,4).

Call MS said it was out of warranty, as is my older unit that has a busted DVD rom, yes I have two of them. I have already had to replace one. So I am taking my working DVD rom out of my busted unit , and putting into my working unit. Hopefully this will solve my issue. My suggestion is to try and make sure all is connected, clean pins etc. But don't mess with it too much things like the towel trick are temporary fixes. If you are in warranty send it in, it's free. If you are out of warranty and you are capable of servicing electronics it's just a few beads of solder, near the back where the AV comes into the MB.

And for all those replacing DVD roms it's a Serial ATA DVD rom, can be replaced with any model.

Hope this helps.

Of and if you get the red lights, that means the Video or GPU is shot. No video no games I am afraid.

Good luck!

Posted on Nov 26, 2007


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My son's Xbox 360 is about two years old and has worked fiine until recently. While playing a game, the screen went pink, green, then black. After restarting it, there was no video, only audio.

We did the steps recommended by the tech. support, but nothing worked. They wanted us to pay $99.00 for for the repairs. I had a huge problem with this, becasue after doing research on the web, it began to sound like an over heating problem. Why was I going to pay for a factory default? Even on the Xbox website, they interviewed the head designer, and he stated that the biggest challenge was getting the cooling fans in such a tight space.

I contacted them tech. support again stating my anger and frustrations. They were still standing by their offer to fix it for $99.00

I then contacted the Better Business Bureau for the Washington area. I told them everything that had transpired, and they agreed to take on the case. After two days, Micosoft called me and said that they would repair it for free (plus FedEx me a box with prepaid overnight shipping).

Good luck everyone. Persistence paid off for us.

Posted on Nov 06, 2008


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Here is the problem (in theory). Microsoft was forced to use a lead-free solder to comply with international (EU) trade laws restricting the use of lead in what might be considered toys. The problem is that MS didn't design the 360 to be put together with lead free solder as it melts at a higher temperature than solder normally used in most solid state electronics. Because of this the units were put together with "cold solder joints" attaching the components to the logic board.
Cold solder joints are essentially joints of hot metal that were either not heated to a high enough temperature, or where cooled to quickly. This creates a very weak electrical contact that has a high potential of breaking.
Flexation experienced by the logic board, due to to variances of height in the standoffs and the "X Clamps" holding the heat sinks down on the GPU and CPU, increases the chance of breaking the cold solder joints on the CPU and GPU. This is what causes the Red Ring of Death, and the no video problems. The theory behind the towel method is that the overheating GPU will get the solder hot enough to fix the cold solder joints (this is called reflowing). This combined with replacing the X Clamps and leveling the stand offs that the logic board rests on, in theory, will fix the source of the problem. However, the truth is that the towel method doesn't allow the GPU to really get hot enough to fix the problem because the CPU has a sensor that detects overheating and shuts down the power to both the CPU and GPU causing any reflowing to prematurely cease and create a brand new cold solder joint. This is still brittle and will likely to break again, especially if the flex problems are not addressed prior to the reflowing. Another way that has been suggested is to remove the logic board, insulate everything except the CPU and GPU and run a heat gun (on low) across the board to reflow the solder joints to an appropriate temperature as to fix the cold solder problem and create good solid solder joints. This, in theory, will fix the source of the problem and "should" keep the problem from ever happening again.
Good Luck

Posted on Dec 23, 2009


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I just noticed that my A/V cord had a little switch on the side for either TV of HDTV. I feel so stupid right now. I had accidently switched it to HDTV when I unplugged it to move.  Before you try the towel trick or whatever else you hear, look at the A/V cord and see if you have that switch on it.  

Posted on Oct 08, 2008


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I had the same problem. if your sure its a problem with the console and not the cable or your TV then i recommend calling microsoft and seeing if they will fix it for free. if your warranty is up and you dont want to pay you can try what worked for me. "the towel trick" check out youtube for good how to videos.

Posted on Oct 25, 2008


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*************************READ THIS FIRST!!!*****************************
As mentioned in another post, BE SURE to check HD TV switch on cable FIRST.
Check this link if you don't know where it is:

We were going to follow the instructions for taking the xbox apart, etc., but then I read a post here about this switch. We just checked it and sure enough, it was switched to HD when we don't have HD TV. I'm SO glad for that post!!!

Posted on Dec 06, 2009


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I experienced color distortion the night before it went black. I was skeptical of the "wrap in towel" solution, but I tried it any way. It worked.
Check hd/tv switch on cable first.
Solution: 1. Turn on Xbox 360. 2. Take one dry bath towel, and cover the entire 360 tightly (1 layer). 3. Check every 4 minuntes, for 20 minutes. 3a. If the red, half circle pops up turn it off promptly.   4. Turn off the 360. 5. Let it cool for 10 minutes.
Always avoid direct sun light to the console.
Reason it works: 1. The heating compound on the heat sync has dried up, and broken the video connection. 2. When in the towel, it heats the heat sync up to (approx 110-120 degrees). 3. The heating compound becomes liquid. 4. That creates a connection to the heat sync.

Posted on Mar 20, 2009


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This has just happened to me so i called microsoft and spoke to a chap in tech support who tried to charge me £60 for the repair and told me it would be 6 to 8 weeks to get it back, as my xbox is out of warranty.

However, as i had looked on line before i called about 360 problems, i told him that this is a known issue with build quallity and as such Microsoft should sort this for free, he put me on hold for around 5 min and came back offering me a free repair, collection, and told me that it would take 2 to 3 weeks max.

Give it a go, but dont loose your temper

Posted on Mar 22, 2008


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Easy solution: forget the other posts check the cord hdtv or regular if you dont have hdtv slide the switch easy

Posted on Dec 17, 2009


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This is Audio but no Video problem of Xbox 360, I have read a lot of thread where game lovers are having this kind of problem.
You can check the blog post at for fixing no video problem.

Posted on Jan 08, 2009


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I just fixed 3 rrod 360s this morning, one that had sound and no picture, and one that had 1 red light e74 error. I fixed all five the way that I always do. It requires opening the xbox and voiding the warranty (because of stupid stickers) but if its past warranty that doesn't matter anymore anyway. Once you take the plastic shell off the bottom side, flip it over and take out the 6 longest screws from the bottom. Once they are out, flip it over again and remove the top plastic cover with the aluminum cage. Once your xbox guts are exposed, lift out the DVD drive and set it to the side, no need to unplug it, but you can if you want. unsnap the white fan cover and remove it. firmly pull up on the metal holding the fans down, then pull the fans inward, then up/out. Keep the fans plugged in as well. We will use them to trick the xbox into thinking that it is NOT overheating.
Next is the critical part. Take a dry cloth or small hand towel and fold it over a few times to create a heat barrier, then wrap your video heat sync in in the towel. set the fans directly on top of the CPU heat sync blowing downward, and make sure that the towel is keeping the breeze from hitting the video heat sync! Run it like this for about five minutes, then turn the system off while applying great pressure to the towel on the video heat sync. Press and hold with about 25 lbs of weight, and keep it steady and in place for two or three minutes (till the un-leaded solder cools down enough to become solid). Then gently lift the metal frame onto its side and tighten the video heat sync screws about 1/4 turn at a time, going clockwise until they don't want to move anymore. Don't torque the heck out of it because this can literally crush your video chips!!!
after it is tightened back down, place the xbox back on its bottom and set the cpu fan off to the side. Turn it on with no fan blowing on either the cpu or video heat sync and let it heat up till you get the 2 flashing overheat lights. Unplug it as soon as you can after the two lights flash then give the screws on the heat syncs one final torque down just to make sure none of them are lose. After it cools, 90% of the time it works first try.
If it is still stubborn, repeat the process, but keep the video heat sync covered with the fan blowing down into the CPU heat sync for 10 minutes instead of just 5. I have only had to repeat the process to one xbox ever though. And I have fixed about two dozen of them over the last year and a half. I hope this helps you all. It took me about six months of digging through blogs, and researching micro-electronics to develop this method.

Posted on May 15, 2010


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Its all to do with the microsoft software
if its an elite the audio but no visual is equivalant to the red ring of death which is the software there is no solution to this
i still have the microsoft sticker inside my xbox, to find this take your front cover of and its near the on button if that is still on get in touch with microsoft they should send you a brand new spanker :D
hope this is help to all

Posted on Nov 25, 2009


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Dont buy that trash just remove the x clamps from the heat sinks and put screws in it after you clean and thermal coat the two chips and your done there's too much info out there to need a book any more its a cheap book but completely unnessesary just pay attn to the online tutorials you might not have the rrod but treat it as you do

Posted on May 05, 2009


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I fixed my 360 today using the X-clamp fix found all over internet sites like Youtube. I replaced the x-clamps with nuts, bolts, and nylon washers. Cleaned the GPU (graphics processing unit) and CPU (central processing unit) with some rubbing alcohol. If you can find thermal compound remover it is easier to clean both of them. I used a toothbrush with the rubbing alcohol and my fingernails to scrape the old thermal paste away. Cleaned the gpu and cpu to a mirror shine. Replaced the 2 heat sinks and secured them with the new nuts, bolts, and washers. NO X-CLAMPS. Saved like 150 bucks.

Posted on Nov 27, 2008


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Posted on Nov 08, 2008

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Ive had this problem for a while now. No video but sound. I have taken apart my xbox 3 times now and two of those times the xbox started working but eventually failed. Thats why i had to open it up three times and the third time, im not getting any luck. I did the x-clamp change to bolts and washers but im not getting any luck anymore. Anyone wanna chime in?

Posted on Dec 12, 2009


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Your graphics unit is failing. Get a cooling fan from gamestop or trade it in before its too late!

Billy D

Posted on Apr 27, 2008


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Wat u do is u wrap a towel tight around your xbox so nothing is exposed. let it run until it turns off. i did that three times. take off the towel for 10 minutes let it cool off and start it and it'll work. trust me im a doctor.

Posted on Feb 22, 2009


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All you need to do is red ring it, i have done this and it really works
first you need to take off the hard drive then wrap your xbox360 in a thick towel from front to back so that it covers the fans switch it on and leave it to over heat this can take a while it took mine over 30 mins you will hear the xbox cut out switch everything off wait 10 secs then plug it all back in and happy playing

Posted on Feb 22, 2009


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To fix this problem, the best solution link is [url=] nyt spelling bee[/url]

Posted on Oct 02, 2021


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Someone had posted that powering off and then powering on while holding the 'Y' Button and 'RT' 'reset the video'. Now I dont know anything about that, this was the 1st forum I saw in. I read in another forum about a guy who basic has you 'jam the fans - with q'tips or anything else and let it heat up to 2 red lights' a different take on the the towel method. What I did was I had no video but I had sound, NO RED RING(S) OF DEATH yet either. So the video chip/heat sink potion has to be bad. I reaed futhur up the forum about th etype of solder they use and how its lead free because this (XBOX) is considered a childrens toy and according to international trade standards yadda ydda yadda - which the jest of it it, super heating the unit will cause the solder to reheat and reeconnect and work, I did a timed trial'. My XBOX being out of warranty and not wanting to go through and open it it up as I had done a few times and just distuighed as I am sure the rest of you are, I wasn't sold on super heating it because I feared damaging other components inside, and since this was a 'case on, nothing removed fix' I had no real way of feeling how hot the sink was getting, and since I didnt have RRD YET I didnt want to make it go to the RRD to fix it. So heres what I did.

Left everything hooked up, took two toothpicks and slid them into the fans to stop them from spinning, let the unit sit flat - took my disc out, left everything else connected. I let it run for about 4-5 minutes, felt the top - it was warm so I imagine the inside was pretty hot. Turned it on (of course I already checked to make sure I didnt have it set to HDMI, and I used a regular low resolution cable, the high resolution seems to put a hell of a strain on the chip, and if its not working already - might as well try it at 'basic form'. After 4-5 mins, I turned it off, tried the suggestion posted above of holding the right trigger and Y button at the same time while repowering. Honestly this didnt make sense to me, because be the time it boots it has to find the controller first, but anyways I did it. Didnt work. Let it run for ANOTHER 4 mins and turned it off, powered it on and kept hitting the RT and Y button during the power up (TOOTH PICKS STILL IN) the top of the machine was hot - didnt work, but the video flickered for the first time, waited another 2 minutes did it againt (power up, RT & Y button hitting them over and over during the power up) and it actually worked, I immediately pulled the toothpicks out of the back the fan was jacked and spinning hard, loaded MW3 and started to play. 15 mins later the video started to become discolored on and off - so I took a large round coffee can and put it on the table and put the xbox back in the middle, put the tooth picks in and stopped the fans, display was good (I figured since it was working it cooled down enough and the solder loosed up and it broke contact as we all know what happens ) after a couple more minutes I pulled the tooth picks out of the fan again - I didnt shut the machine of - so far it has held up for about 2 hrs, I havent tried to recycle it (turn it off) havent got distroted colors or flashes, it has been playing fine, its still on the coffee can, as I think that by centering the weight in the middle to force the pressure into the heatsinks and heating it up I may have caused those joints to regain their contact. 2 hrs and all is well - no flickers. I will bring to Gamestop and dump it if it fires up in the morning or go through the entire process again but do a rebuild from on of the methods online. I plan on checking it - just to see if it boots and the video is good through out the day tommorrow at random. Since I have a office in my house its easy for me. If it holds then I will figure out whether I will get another one from gamstop (refurbished with a warranty) and see what they will give me for mine, I DONT RECOMMEND TRYING TO USE THE HDMI output if you have that console as I do, or using the HDMI on the switch, it seems to push to much strain on the machine. Time will tell. I am sure that if I wanted to heat it longergradully as I have it would probably do the job, maybe I will try that and repost. But that does work, I just did it slow and easy as I was skeptical as hell.Good luck and hope it helps someone

Posted on Dec 01, 2011


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Ok this is how i fixed my xbox but if u take my metho your xbox will never look the same agin... ok so i toke it apart to where the xbox just show the mother bored fan ect/// i toke off the fan n wrapped the towel trick wait for it to overheat--- then trun it off to cold down--- did it a secound time and waited to cool down--- then i added extra cable to the fans n this is why--- i after the xbox cold down--- i setted the fan on top of the heaters. witch is the only big metal things the stick out the most on the mother bored... so i placed the fans on top and it never did that problem too me... warning if ur try this dont put the xbox back together let it out free and it will stay cool--- if you have anymore question let me no...

Posted on Aug 23, 2011


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I tried the Qtip solution, way faster then the towel trick, just take off the cotton from one end of 2 qtips, and put them in the holes where the fan is, here is the link, works in 20 min np.

Posted on Jul 11, 2011


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I think that it is inside the av connection...
cause the same thing happened to mine but i think that there is dirt or something in it.

Posted on Oct 17, 2010


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Here's the best solution. Go to Home Depot and pick up these items and your problem will be fixed. You just have to watch the instructional video on You-Tube .

Here's the address -

This is the first one and there is 3 of them. You also need some Thermal Compound for the heat sinks on the mother board. I purchased this from Radio Shack. Cost $6.50.

Home Depot parts list. I will just give you the SKU. These parts are located in the hardware isle, in the grey metal drawers.

#1 Four little bags of 030699869381. These are the plastic washers. cost $2.28

#2 Two little bags of 030699012282. These are the metal washers. Cost $ .90

#3 Two little bags of 030699356485. These are the metric bolts. Cost $1.50

The reason I'm giving you this parts list is because most people don't want to wait to order the X clamp repair kit of the internet. This way you can run right over to Home Depot and be on your way to playing your X-Box in about an hour if your mechanically inclined.

I did the install a little different than the video but it basically the same. I used the plastic washers on the bolt then stuck it threw the board, then I put another plastic washer on the bolt once it was threw the board and put one metal washer and screwed it into the heat sink. Do this for both heat sinks and you'll be happy you did it this way. Make sure bolts are nice and tight. You want the chip tight against the heat sink. After all that the reason this problem arouse in the first place. The X clamps loosened up causing it to overheat.

Note : Just make sure you clean all the old thermal compound off the heat sinks and the chip on the mother board and make sure you apply a nice coat of new componud before you install the heat sinks.

Well I hope this helps and good luck.

Posted on Jul 11, 2010


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Hey guys, I fixed my Xbox 360 that's 4 year old. After hours searching at google for some tips, I finally figured out! There's 2 ways fixing it. 1: Do the towel trick, as you can on google or YouTube.(It's not the safest way, but it may work!) 2: Disassembly your Xbox (Important!) If you disassembly your Xbox the guaranty doesn't cover any longer! Clean it a bit, And try to heat up the south bridge that's is the largest of the big metal cooler thing. Amazingly it worked!! Hope it helped :)

Posted on Jul 04, 2010


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