Top 20 Tomtom GO 910 GPS Receiver - Page 6 Questions & Answers

Try using 0000. It is the default code for most bluetooth devices unless changed.

This means it is not reading the SD card and that it needs to be re-formatted.

This is best done in a card reader and not the tomtom itself.
Right click on it and select format select FAT32 as the files system

Now connect the tomtom but don't let tomtom home run. exit TTH if need be.

You now ned to select your tom tom which will also show as a drive.

In windows explorer select tools then folder options. Click view and tick the box for "show hidden files and folders"
It may warn you but you can ignore it.

Then just copy ALL the files from the tom tom to your sd card

DO NOT USE CUT AND PASTE !

Once all the files are on switch off the tom tom and insert the sd card

It should now work

Go to:
http://www.unc.edu/~bmoc/tomtom/Tomtom%20Go%20910%20Dismantling%20Manual.pdf

This site has instructions how to change the battery

Hello there:
What i suggest is removing the battery and check the connections where the battery sits and see if there is any loose connections or is dirty and needs cleaning , and if the battery itself has a bad cell in it it wont charge properly you can take it to your nearest tomtom dealer and have them bench test it too to help find out what is going on with this unit ok>
I hope that this is very helpfull for you.
best regards michael

How old is the battery? Rechargeable batteries usually last 3 to 5 years before they start losing their ability to give normal power and voltage. If it is 3 years or more, it is suspect to be at fault; if 5 or more, most likely a new battery fixes the problem.
If the tomtom is at fault, you are most likely out of warrantee time, however, most people never contact the manufacture when there is a problem (even if it is in-warrantee). I suggest you contact manuf. and do not take no for an answer. Be a pest to them about your problem and tell them you will berate them and crucify their product on the internet. Send them the unit (afterall , if it is bad, you have nothing to lose), let them deal with figuring out how to get you off their backs. It usually works very well-----they'll send you a new one just to shut you up. Goodluck, Macgivor

There's a reset on the bottom, next to where you plug it in. A small paper clip will fit. Push it in LIGHTLE to reset the unit.

try to connect and update, it needs latest info about satelites.

Sorry but unless you have access to USENET and know what you are doing then no you will have to bite the bullet.

Sorry


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Hi Lynne

All you need to do is Google these words 'Tomtom Downloads'

you will find various links but you will be better to use tomtom site, here is the download link. copy and paste into your browser.

http://www.tomtom.com/services/service.php?id=16&tab=87

AndystUK

Yes Chris it can be repaired. I do it all the time. The culprit is usually the negative pin. The negative pin is the gold pin on the far right hand side. With the unit upside down (you can see the contact pins on the board) and the lcd faceing you the negative pin will be on your far right hand side just below the reset hole. Doing it and telling you how to do it are two different matters.

nope im afraid you will have to cough up for the new maps (map corrections etc will only show new one way directions, and new or adjusted POIs), might be a good idea to wait till brand new maps are available before you splash any cash, good luck

Looks like the battery needs replaced. Go to: http://www.unc.edu/~bmoc/tomtom/Tomtom%20Go%20910%20Dismantling%20Manual.pdf
This site will give yo step by step how to change the battery. Good luck!!!

Usually it goes to the USB-port.

If you have an SD card in try removing that before you power up.
　
You may also want to try the hard reset.
Paper clip in the tiny hole by the card slot.
　
Push it in firmly whilst the unit is powered up (not too hard) for about 3 seconds then release
You may have to power down and then up again and even hold down the power button a little longer the first time you do this

Just had this problem with my Tom Tom XL IQ Routes. Screen freezing and then rebooting exactly every 3 minutes just after I had done an upgrade to maps and application software. After trying a software reload and getting nowhere I solved it by simply doing a factory reset using the factory reset option in the units menu. No problem since. Couldn't believe it was that simple. I will however be keeping a very close eye on it!

This is usually an SD card issue. If you have one in then remove it and try again.

If there is no SD card involved then the other cause is that files may have been deleted or somehow corrupted.
In that case you would need to try and restore if you took a backup.
I have a spare card with my original tom tom software on there.

You could always try a HARD reset too !

Usually you have to buy the maps unless they are preloaded. The 910 should have the US, CDN and Europe preloaded, so stand your ground and write a brimstone-smelling letter to the TT HQ. You should have the maps with the unit. If not installed, at least on a disk or a download voucher.

You will need to do a soft reset here are the instructions:

To reset your TomTom device, do the following:

1. Check that the battery is charged properly.
   Charge your device for at least 2 hours before trying to turn it on again. Make sure the charging light on your device is on.
   
   
2. Remove the SD card
   If your device uses an SD card, remove it.
   
   
3. Reset your device.
   Use a straightened paper clip, or something similar, to push the reset button for 15 seconds. See the pictures below for where to find the reset button.
   
   
4. Turn your device on.
   Press the On/off button for at least 5 seconds.
   
   
5. Insert the SD card
   If your device uses an SD card, insert the SD card.
   
   

This is impossible to do without your product code. The code is supplied with a new TomTom and is usually on a separate card or if you have installation CD's it may be printed in the CD box behind one of the CD's. If you've bought map downloads before then it will be on the My Downloads page.

The code is made up of three groups of five characters/numbers.

Without the code, your TomTom is inoperable and it's a deliberate feature to prevent stolen TomToms from being of use to anyone but the owner.

Have same thing. I did call Tomtom and they are guessing ,just like me ,that battery is dead and offered me US$ 75 off brand new go 730 and old one u can keep. Was told ,they dont sell battery replacement .

Sounds like someone will sue their **** soon as class action .