Basic screen when turned on...can't do anything else.

Your battery is faulty, probably caused by the non tomtom charger.
Ring tomtom on 08451610009 as the unit is 6 months old and they will repair it free of charge. DON'T tell them about the other charger.
White lined screen is a battery problem

Hi.


First check the charger connection. If an alternative charger is available test different chargers.


If the Tomtom is starting, then try first resetting your TomTom.

To reset the TomTom follow the instructions on TomTom website, clicking here: TomTom, portable GPS car navigation systems - Factory reset .

If the Nav is still freezing or is dead after reset, then there is an internal fault.


In both situations the alternatives are going to a TomTom shop or calling the TomTom service number listed on manual and following the instructions given by their representatives.

If the unit is completely dead, as a first thing better going to a TomTom shop and asking to test a different charger.

The charger can also be tested at home using a multimeter on charger connector.

Regards.

More than likely the generic charger sent more than 5 volts to your tt and burned a few rectifiers. You could try and tell tt the original charger did this but if they say no you are out of luck. You could put it on ebay and get something for it.

Try letting it charge overnight. More than likely though the battery has gone flat and will need to be replaced.

does the socket in your car stay powered on even when the car is turned off most likely not and you just need to charge your device will itcome on when it is in the cradle for the computer

It can be done with difficulty. I change them on a regular basis though as i run a repair business.

If you want me to change it I can do it for a small fee.

[email protected]

Hi , Its likely you have a faulty charger putting too much voltage out , or , your car cigarette charger socket is dirty or similar causing intermittent supply and resulting in voltage spikes going through the charger and into the TomTom .... or ... spikes caused when starting your car whilst the charger is plugged in. The tomtoms are very sensitive to any overvoltage and it blows 2 IC's inside the TomTom. The car chargers are also known to put out overvoltage when they go faulty , it's quite common. Some car alternators dont regulate their voltage very well at the point of starting the engine so it's probably worth having this checked by an auto electrician. Cranking the engine cna also cause the starter motor to act like a generator just at the point where the engine fires and this then results in a voltage comming back out of the starter motor and into the cars wiring. Your TomTom charger should cope with this but it is possible that any spikes manage to get past the charger and into the tomtom. if you have had one TomTom blow using any particualr charger unit , then don't risk using that charger on a different TomTom uless you have that charger checked for correct voltage.
Good luck.

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For the guest comment .............. The Blue Tooth will not have caused the problem you are reporting , thats just a coincidence. The problems of having buttons highlight themselves and the touch screen not working properly is a fault with the membrain on the tomtom screen . Could be a fault on the membrain or just dust and dirt particles trapped under and around edge of the screen bezel ( plastic screen surround ). Try clipping out the bezel and see if theres any dirt around edges of screen . If there is , be careful how you clean that dirt / dust out. ... Good luck

Are you using a generic charger? or the official TomTom one? While they might all be 12v output (car)- 5v input (unit end) they are different ampages etc. If you are using a generic car charger then a lot of GPS units consider it to be a computer and so goes to docking/sync mode.
The unit may only sound the voice properly if you running off a tomtom charger.

I have the same problem and my TomTom is "brand new". This unit is obviously dysfunctional and the company should take these back and submit a full refund. I tried notifying the TomTom Company to no avail. I will start mass emails to warn people about this company
Andrew Garlisi MD

If TomTom Home isn't installed on the computer, you can go to http://www.tomtom.com/home to download the latest version. You'll be walked step-by-step through the downloading and installation procedures. Once that's installed on your computer, you may continue. - Plug the home charger into the wall and into the home dock - Plug the home dock into the computer through a USB port - Put the unit on the home dock, but keep it turned off - Go to http://www.tomtom.com/4987 - Scroll down to the first download choice "Window Update" - Turn your unit on - Run the file May 06 Update, no need to save it, ignore TomTom Home asking you to update - After the program runs, turn the unit off - Disconnect the unit from the mount, turn it back on, and reconnect it - Go to http://www.tomtom.com/6211 - Run the Clear Flash Tool, no need to save it - Open TomTom Home and click 'Download Your Updates' in the first column at the top if it's not there already - There will be a Program Application available for download, say 'OK' - After item is downloaded it will ask you if you want to install the downloaded items, say 'OK' - Using 'Safely Remove Hardware' icon in your toolbar, safely disconnect your GO 910 - You may need to reset the device once or twice (http://www.tomtom.com/7134) - The unit should now boot up with no problems If you have any further questions or comments, please e-mail or call us at 866-486-6866 Monday through Friday, 8:30 AM until 7:00 PM EST. Thanks again for writing. At TomTom we believe in showing you the way the easy way.