Top 20 Tomtom GO 910 GPS Receiver Questions & Answers

Send it in for repair or replace it.

Tomtom GO 910... | 103 views | 0 helpful votes

When you tap on (or near the middle area of) the navigation screen ( ... the screen showing the roads of a map ) ... you will get the "main menu" ... of things that you can do.

Tomtom GO 910... | 63 views | 2 helpful votes

You can go to the tomtom website to view/download the user guide/manual, etc... for your device (model).

Tomtom GO 910... | 100 views | 0 helpful votes

Yes but as a member of the public you will not have the appropriate software or equipment.
Your insurance company will help especially if it helps their claim or the Police will assist you gathering evidence for a prosecution.
Info gained will be speed, time (set by sat gps receiver) not what time you say it is and exact location with 3 square metres and direction of travel.
Hope this helps with your question.

Tomtom GO 910... | 74 views | 0 helpful votes

default is 0000 on all tomtoms

Tomtom GO 910... | 20 views | 0 helpful votes

The black socket with the 15 pins in is damaged/loose. Workshop repair required

Tomtom GO 910... | 70 views | 0 helpful votes

Sounds like an antenna problem. Some units have internal antennas and some have external ones that plug into the unit with a small cable. The unit thinks you are still inside and cannot find a satellite to lock on to.

Tomtom GO 910... | 39 views | 0 helpful votes

It usually finds and updates whatever map(s) you currently have on your GPS device. However, if you have a few maps, it may offer you options to buy more (maps) ... as one or more updates ... for one or more additional charge.

Tomtom GO 910... | 138 views | 1 helpful votes

Before you reset your 910, first make sure your battery is (well) charged and if you are using an SD card, it is taken out.

The reset button is actually a tiny hole at the bottom / base of the unit.

Simply use a straightened out paper clip or something similar, insert it into the hole and hold it there for 20 seconds or so, until the device turns off. Then push the ON/OFF button and hold it down for a while ... (5 seconds ... or lots more) until the device powers up again. If you're using an SD card, you can then insert the card (when it is looking for it).

Tomtom GO 910... | 165 views | 1 helpful votes

It is possible that the map data(base) and/or the navigation software is corrupted.
Have you tried running a (fix) disk utility against your (internal or external) storage disk for the GPS ?
For instance, connect the GPS to your PC (Windows), and select (highlight) the (internal) "disk" on the GPS device. Under File - Properties, go to the Tools (tab) and run the "Error-Checking" option.
This utility may fix your data error.
If not, consider doing a restore (from backup) of your GPS disk storage.

Tomtom GO 910... | 92 views | 2 helpful votes


Tomtom GO 910... | 38 views | 0 helpful votes

To reset these models, just hold the power button in for 15 seconds.

Tomtom GO 910... | 149 views | 0 helpful votes

the reset button is on the back side, across connector a tiny hole, on the right side when display is towards you.

Tomtom GO 910... | 272 views | 2 helpful votes

take it you meen charging have you tried fuse in plug or another charger are you charging from mains direct or charging from car?

Tomtom GO 910... | 29 views | 0 helpful votes

Hi! I've just finishing dealing with this on my Go720.
Symptoms - freezes during startup and can not turn off.
Tried resetting - but this only turns the unit off. When it tries to restart it still freezes during startup sequence.
So - connected to PC and ran TomTom HOME2. I had backed the unit up only a few month previous, so I tried to do this. However, it threw an error on this procedure. I then thought that perhaps I could erase the memory contents and reinstall the contents of my backup folder. However, playing safe, I first wanted to do a dump of all my files on the units internal memory. Halfway through this I had an error message saying that one file was corrupt and could not be read. The file was clmdata. So ... after more researching the web I read that the file clmdata has been blamed for this freezing problem. I examined my Go720 internal memory and tried to overwrite the corrupt clmdata with the one from my backup set. That failed as the file was corrupt. In windows explorer then deleted the clmdata file but all this did was generate a file of 0 bytes with the original name. However, I now tried again to restore the unit with TomTom HOME, and this time it worked. Unit is fine now! From what I've read, you may not need to use the restore function, but just delete (or try to delete) the clmdata file, and the unit recreates it when it restarts. Best of luck!

Tomtom GO 910... | 171 views | 0 helpful votes

First, check and make sure your battery is fully charged. Then try to do a "Reset" .... by pressing and holding down the ON/OFF button for 5 seconds (or a lot more) until the device powers on again. Yes, at times, it may take a minute or more ! of holding that button down.

Tomtom GO 910... | 104 views | 1 helpful votes

It sounds like a hardware error. You can try calling Tom Tom's technical support and they may be able to walk you through some troubleshooting steps.

Tomtom GO 910... | 263 views | 1 helpful votes

First, make sure your battery is fully charged. Then try to do a "Reset" .... by pressing and holding down the ON/OFF button for 5 seconds (or a lot more) until the device powers on again. Yes, at times, it may take a minute or more ! of holding that button down.

Tomtom GO 910... | 36 views | 0 helpful votes

  • To replace this battery is a tedious task in itself. It is one of the first things that goes into the GPS upon assembling. When you replaced the battery did you look at the charging unit inside the GPS unit. I will post some pictures for you that will show you the piece you need to look at and possibly replace. If you replaced the batty you should be able to get to the battery charger in the GPS because the battery replacement is far more in depth. Also there is no BNC connector, it's a just and RCA audio wire. So reassemble like you would have had to to change the battery and see if the charging unit on your TomTom is loose or see if it responds when moved a bit.

  • You will need a Torx bit number 6 for this job, start by removing the case, the four screws are located under the rubber pads on the devices base

  • The case "pod" simply removes leaving the device sat on the table


  • I remove the GPS Patch aerial for this as it makes the later stages a little easier, two torx number 6 screws and the daughter board will lift away from its multipole connector. The red line indicates the TomTom charging unit.


  • Four Torx number 6 screws secure the main board into position, remove these to release the PCB, disconnect the two plugs as shown in the picture below.


Regards, Tony

Tomtom GO 910... | 178 views | 0 helpful votes

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