Tomtom GPS - Recent Questions, Troubleshooting & Support

Sign in to Tom Tom home!

Tomtom GPS | Answered on May 15, 2020

How to update
your TomTom device?
  1. Make sure MyDrive Connect is installed on your computer. Download for Windows® ...
  2. Connect your sat nav to your PC via the USB cable. MyDrive Connect will start automatically. ...
  3. A new screen will open, login and choose the updates you would like to perform.

Tomtom GPS | Answered on May 11, 2020

Steps to Update Tomtom 4EN52 Z1230 GPS Device
Navigate the Update icon on the home screen of your GPS device and choose tomtom home under device management. Once you navigate that tomtom home, you will be redirected to a new screen from where you can download and install the updated version of home.

Tomtom GPS | Answered on May 08, 2020

Adding POI files
  1. Go to MyDrive.
  2. Click on the My Places menu.
  3. If you are not already logged in with your TomTom-account, log in now.
  4. Click on POI files.
  5. Click Import POI file.
  6. Click Select File to browse your computer for the file you want to upload.

Tomtom GPS | Answered on May 07, 2020

Hello, Pierre -

Apparently you do not have the user manual for your Tom Tom.

You have not stated the model name of your Tom Tom.

Therefore, all I can do is direct you to the Tom Tom home page:

On the home page, you should see the link to Support, located near the top of the page.

Click or tap on Support. You then should see the link to User Manuals. Click or tap on that link.

Then you will land on the User Manuals pages (more than one.) You will need to find the link for your model Tom Tom (look through the User Manuals pages), choose it, and follow the on-screen information to download the correct manual (probably a PDF document - Adobe Acrobat Reader software needed - free) and save it to your computer. Note: If you do not own a computer, ask a relative or friend if you can use their computer to download and print the manual. If you need to do that, I recommend you give the relative or friend a ream of printer paper as a "thank you." You may also wish to purchase a black printer ink cartridge (make sure you know the manufacturer and ink number used) as a "thank you" gift, as well.

Best wishes.

Tomtom GPS | Answered on Apr 29, 2020

If you are facing any issues while updating your GPS Device, feel free to browse ( website. I know the importance of GPS Device because I already faced such type of issues and one of my friend told me about this website and really it is very helpful. Admin of this website has published lot's of blog that will help you to update your GPS Device yourself.c67be00a-ebe8-47ba-b0b2-f2231478afcc.jpg

Tomtom ONE GPS... | Answered on Mar 03, 2020

I want dowloading free maps for tom tom go 720

Tomtom GO 720... | Answered on Jan 07, 2020

jump up and down on it about 27 times sorry 28 and see if that helps, it did me - i then went and bought a MAP

Tomtom One... | Answered on Dec 01, 2019

Contact TomTom to inquire.

Tomtom GPS | Answered on Nov 30, 2019

I suddenly lost the GPS signal today and could not get it back. All I got was the "No valid GPS signal". My solution was to tap on the GPS satellite bars when in the route map. this brought up the "Status summary page of the TOMTOM.

I then again tapped the satellite bar which brought up the "GPS Status" page. I then tapped the bar labeled "configure".

The radio button next to the option titled "Minutes (dm.m') was selected. I then moved the selection to "Degrees (d.d) and it started working.

I had just downloaded the GPS fix 5 days ago so it is not like this suddenly caused it to stop working.

This may not work for everyone but this is what it took to get mine working.


Tomtom One XL... | Answered on Nov 29, 2019

You can get best tomtom support phone number at Toll Free Number ( 1-877-769-0969 ). Tomtom Tech Support number ( 1-877-769-0969 )

Tomtom GPS | Answered on Nov 12, 2019

I think they mean the email and password registered for their TomTom Account

Plug the TomTom into your computer using the USB cable.
Click "yes" on the TomTom to connect
wait for any updates, click "Update and Install"
Click "Done"
Click "Read Manual"
This takes you to their website
Logon with your existing email address and password
Click "Edit My Profile"
On the left are 2 options one to "change email" and another to "change password"

Tomtom GO GPS... | Answered on Nov 04, 2019

It sounds like you are trying to use cracked maps and have not patched the .dll file for your TomTom in TomTom Home. Use yDGpatch to patch the .dlls in TomTom Home

Tomtom ONE XL... | Answered on Oct 10, 2019

Contact TomTom directly to inquire.

Tomtom GPS | Answered on Oct 09, 2019

Hey buddy....use this link to visit the website where you can view/download the manual for the TomTom XL N14644:

Tomtom One XL... | Answered on Sep 10, 2019

it can be lots of cause. due to database error. connection issue. or battery problem. better connect with a technician to solve it/

Tomtom GPS | Answered on Sep 10, 2019

i had tried once they take so much longer time . its so irritating better call a local tecnician for better and quick response

online tech support-2t2ggiperz2ruh1itdwalbur-2-0_0.jpg

Tomtom GPS | Answered on Sep 10, 2019

TomTom MyDrive Connect ' Update your GPS

To update your TomTom navigation device, you need to install the MyDrive Connect application on your PC or Mac computer. MyDrive Connect is our free support application that helps you to manage your content and services on your TomTom navigation device. Via MyDrive Connect we will ...

See the videos

Tomtom GPS | Answered on Jul 22, 2019

As you probably know, the GPS device needs to get a satellite signal to determine its (your) location, before it can be used.
When the device is having difficulties getting that information, that message is displayed.
A common reason for not being able to get the signal is when there's physical barriers between the device and the satellites, e.g. when you're in a building, under certain covers where there's little/no line of sight between the device and the satellites.
Sometimes, even when this is not the case, the GPS has difficulties getting satellite signals.
So, getting an update (from the tomtom webiste) of the satellite locations can help. Just connect your GPS to the tomtom website, using tomtom HOME (the software), and get the QuickGPSfix update (a very small file) installed on your GPS device. It is suggested you update this data regularly ( as it provides a better location of the satellites, for the GPS device to search)
If you've already done that and the GPS still have problems locating the satellites, try to reboot the GPS. This can be done by holding down the ON/OFF button (for quite a while, e.g. 30 seconds or more) ... to shut the GPS down, and then turn it on again. Or, use a pin (e.g. paper clip) to press the "RESET" pin-hole, to turn it off, and start the GPS device up again.
Hope this helps.

Tomtom GPS | Answered on Jul 12, 2019

Not finding what you are looking for?
Tomtom Logo

Family Lines

7,983 questions posted

Ask a Question

Usually answered in minutes!

Top Tomtom GPS Experts


Level 3 Expert

8091 Answers


Level 3 Expert

85239 Answers


Level 3 Expert

13434 Answers

Are you a Tomtom GPS Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides