I have somewhat the same problem and can't figure the thing out. I opened it and the springs under there all look fine.
Highseas, if opening yours is the same as mine it should be easy, there should be screws at the bottom of your control panel, then flip up the panel, not at the back you should see two shaped brass clips, take those out, and undo the connection that goes through the sheet metal. You should now be able to tip the whole sheet metal covering towards yourself. Good Luck.
If anyone else has some incite please post it up.
Thanks,
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