Generally there are a couple of tray elements that can affect a paper size error. Check to make sure the width and length support elements are located and locked properly. See if a small switch is located on the tray that designates the appropriate paper size being used. I have had users accidentally move the switch from standard to legal and prompt an error that would not be reset until the switch was moved to the correct position. My problem was with an HP 4350 but the two units may have the same switch element.
This error message means that the printer has determined that the length of the paper in the source specified on the second line of the display is too short to print the formatted data. For auto-size sensing trays, this error occurs if the guides are not in the correct position.
Please try to do the following
? Press Go to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message.
? Make sure the Paper Size setting in the Paper Menu is correct for the size paper you are using. If MP Feeder Size is set to Universal, make sure your paper is large enough for the formatted data.
? Press Menu to open the Job Menu and cancel the current job. Please see also the media guidelines on the user manual p.29
For further assistance, please contact Lexmark Technical Support.
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