20 Most Recent HP LaserJet 3055 All-In-One Printer Questions & Answers


OK, here is my debugged/tested solution.

I know your error refers to a different installer MSI file (CIOUM32.msi) but the installation component in your log file (ipm12.A4B24390_80AD_4BAF_B8FD_C670FE0DB586) is identical to the one that was giving me trouble as well (i.e. points to the same service/file). So it is definitely worth a shot to try this solution out as it will only take a few minutes.

My Scenario:

OS: MS Windows XP SP3 [Version 5.1.2600]
Printer: HP LaserJet 3390 (AiO) (Firmware datecode: 20070331)
Printer Connection: Connected via Ethernet with a static IP address
HP Driver Version: v4.0 (hp_LJ3050-3052-3055-3390-3392_Full_Solution_AMWE.exe)

Ran into same error that everyone else is experiencing. (see below)

Now Launching=X:\hpzmsi01.exe -m dot4msi -l XXX -f X:\DIVins??.DAT
Error message received: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753.
X:\HPZBDI32.msi failed with return code 1603
MSIInstall() failed with 1603
Exit code=1603

After debugging HP's installation scripts for 2 days, here is the cause & solution I identified to this specific install error. Once I got passed this error, everything installed without error and all functionality was working properly (including scanning!).


BACKGROUND:

Microsoft Installer (MSI) error 1603 is simply a generic "A fatal error occurred during installation" -- see http://msdn.microsoft.com/en-us/library/aa368542(VS.85).aspx. This is basically MSI telling you that something very bad has happened during the installation. In order to get more details, you can turn on MSI debug logging by following this MS Knowledge Base article (http://support.microsoft.com/kb/223300).

The MSI error code 2753 is the code for "The File '<file name>' is not marked for installation.". This error can be triggered by many scenarios, but usually, it has to do with the actual installation script not properly checking for the existence/non-existence of an installation file and then not marking it for either installation/removal. I know this sounds confusing, and it is. If your curious about all the possible causes, just Google for "msi 2753 not marked for installation" and you'll see lots of results which you can peruse for your own enjoyment.

In order to identify what was causing these 2 errors, I enabled debugging for MSI via the aforementioned MS KB article

CAUSE:

Certain HP services (and associated DLL files) were somehow partially/improperly installed. (Possibly, from a previous failed install?)

The Windows services (files) were:

Pml Driver HPZ12 (C:\Windows\System32\HPZipm12.dll)
Net Driver HPZ12 (C:\Windows\System32\HPZinw12.dll)

The existence of these 2 files in the System32 directory was causing this error in my situation. Somehow, the installation script was not identifying that these files were already installed (or improperly installed) and failing to properly set them to be installed again.

SOLUTION:

Steps:

1) Check to make sure that the 2 Windows services above are not running (or not installed).
2) Rename/delete the 2 associated service DLL files (this will only be possible once the services are stopped)
3) Run the installation again.

If all goes well, the install should now run without any issues.


Hope this helps since many people (including myself) have spent a lot of time (and HP Support chats) trying to find a workaround for this issue.

If you find this solution helped you out, please feel free to make a small donation to my PayPal ;)

HP LaserJet 3055... | Answered on Mar 02, 2018


Sir/Madam

Unfortunately there's no troubleshoot with a 52 error. As it implies it's usually the scanner bad. It sits up top- under the top cover. It connects to the Formatted Board on the left side. and there's 2 connector s at the scanner itself.

So if Your HP Printer is Under warranty ( 12 Months ) Then I Suggest You Go To Official authorized HP shop for your HP Printer Problem and Troubleshoot or Go To Official HP Printer Website To Update HP Printer Software and Driver,Or You Update It From Official Below URL Link:

http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-Laserjet-P2055d-error-message-quot-52-Scanner-Error-Turn-off/m-p/5905671#M207987
or
http://h30499.www3.hp.com/t5/Printers-LaserJet/HP-Laserjet-P2055d-error-message-quot-52-Scanner-Error-Turn-off/m-p/5905671#M207987

Or
In Case You Having Still Problem Then Follow Us On:




HP Printer Support

HP LaserJet 3055... | Answered on Feb 02, 2018


The stepper motor controlling the scan arm is defective. Replace motor or entire unit.

HP LaserJet 3055... | Answered on Nov 15, 2017


Fat bed lid should be clean and closed, Scanner assy should move and scanner bulb should glow for a while, during the booting process.
The Flexible Flat Cable (pitch 1 mm x 30 Pin) should not be damaged (replace if damaged) and well pushed inside its jack in the formatter. (Open the right side cover and check).
The flat bed scanner's glass frame & Door base should mate perfectly with ease. If opened earlier, the ADF wire harness which passes on the inside along the rear right corner, can prevent PERFECT mating (if in palce the mating would not need any pressure and would fit in place easily), A gap of less tahn 1 mm can be the culprit.
If problem still persists open the scanner flat bed cover, clean the guide rod, check the laser assy movement, clean the black stripe above the resting place of the laser unit, laser unit mirrors ( 4 nos - with lint free fabric and Iso=Propyal Alcohol) re-assemble the flat bed cover with laser assy mid way on its path (to check movement when you boot). Ensure perfect mating as above stated.
If problem persists I fear you may have to replace the scanner assy or the formatter. Before you decide to replace formatter try "Permanent Storage Init" process posted by me for PC scanner "No connection" error.

GOOD LUCK

HP LaserJet 3055... | Answered on Nov 15, 2017


I just upgrated my Vista system as recomanded, and after that I am not able to scan documents, getting the messGE " NO PAPER IN THE DOCUMENT FEEDER " on my all in one laiser jet 3050

HP LaserJet 3055... | Answered on Nov 02, 2017


PRINTER ERROR The laser scanner speed is incorrect. X description: 1 = Scanner startup error 2 = Scanner rotation error 1. Press GO. The page containing the error will automatically be reprinted. 2. Turn the printer off and then on. 3. Reseat cables to the laser/ scanner and engine controller. 4. Replace the laser/scanner.

HP LaserJet 3055... | Answered on Oct 16, 2017


Sensor flag would have got stuck, check adf paper presence sensor

HP LaserJet 3055... | Answered on Oct 10, 2017


Clean rollers in the ADF (automatic document feeder) with methylated alcohol for quick fix or replace the roller assembly
PN: 5851-2559 and seperation pad PN: Q2665-60125

HP LaserJet 3055... | Answered on Aug 21, 2017


I assume the printer is not showing any errors on the control panel ? If so , that has to be resolved first. If not will it make a copy ?
PC or MAC ? What version of OS ? Is it supported ?
Once you determine that , uninstall any current software and/or drivers . Download the latest version , follow the read me instructions to install properly .

HP LaserJet 3055... | Answered on Jul 19, 2017


Download and install the latest driver from http://support.hp.com

HP LaserJet 3055... | Answered on Dec 06, 2016

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